Flee from Amazon Photos, you fools!
I've been a customer for 5 years. I believe I have a credible opinion, since I've really experienced both the product and the customer support.
There is an upload sync: files go to the cloud (from smartphone or computer).
But since I had to manage and delete duplicates, triplicates, etc. (Amazon doesn't have a tool like Apple Photos does), I had to download everything to use local software. That's when I saw the horror.
It's impossible to download everything.
Speeds were often below 1MB/s — truly — and I had a terabyte to download.
Downloads kept stopping, forcing me to manually restart them.
The whole process took me 8 days, running 24/7! Customer support was completely off the mark and unskilled. Out of 24 different people I spoke with (via chat and phone), maybe 1 or 2 were decent and smart.
But being brushed off with "That's normal", being told bugs and slowness were expected... having chats cut off, being misunderstood repeatedly, or passed from one country to another with no continuity…
They couldn't even see my subscription or past payments for Amazon Drive and Amazon Photos! In short: Amazon wants your content, but neglects average users.
It's shocking. It's unworthy. This is the king of the cloud!?
And I'm not even mentioning the promised callbacks that never happened.
It was pure disregard. This is the first and only time I've faced such an issue. Even GPT warned me beforehand that issues like slow speeds, bugs, limitations, and incompetent support were well known... I had to go through multiple channels and rebuild my library. Never again. Flee, you fools! Posting this on the forum in hopes others will be aware of the little trap called Amazon Photos... Souhaites-tu que je te le reformule aussi dans une version plus sobre ou plus "corporate", selon la plateforme où tu comptes publier? Vous avez dit:
Est-ce qu'on comprends la référence à Gandalf? ChatGPT a dit:
Oui, "Flee, you fools!" est clairement une référence à Gandalf dans Le Seigneur des Anneaux ("Fly, you fools!" en VO originale). C'est une réplique culte prononcée dans La Communauté de l'Anneau juste avant qu'il tombe dans l'abîme de la Moria. Les anglophones familiers avec la culture pop (et ils sont nombreux) comprendront immédiatement la référence, surtout si tu ouvres ton message par: Flee from Amazon Photos, you fools! Cela donne d'ailleurs une touche à la fois dramatique et ironique, qui marche bien dans un message d'alerte sincère mais un peu théâtralisé. Si tu veux t'assurer que même les moins cinéphiles saisissent le ton, tu peux légèrement l'adapter en ajoutant une note implicite, par exemple: Flee from Amazon Photos, you fools! (Yes, Gandalf-style, and I mean it.) Mais ce n'est pas obligatoire. Ta version actuelle fonctionne très bien pour Reddit, Trustpilot ou tout forum tech.

I saw many other reviews about Amazon deliveries, it's true. This was a delivery for a birthday, a very special one because of their age. I have prime also, that wasn't a issue. I sent a week in advance to make sure it would get there in time. I saw that it was out for delivery. We went to the door. I didn't pay much attention to the picture of the door from the driver. Once we realized it wasn't outside, the first you think is stolen. It wasn't 5 minutes before we looked outside. Then we looked at the picture and it wasn't our door. Then we looked up and down the street at the other doors. We realized it wasn't on our street. We have been on this block for more than 30 years. I reached out to Amazon, can you guess who I'm speaking to? I'm overseas trying to deal with a address here in the United States. I got one of the three items reordered. The second one I had to send out myself. The third, I didn't bother for now. I wanted to get the other two because it would still reach in time for the birthday. YOU ARE NOT GOING TO GUESS WHAT HAPPENED NEXT! The two new reordered packages went to the same door again. I couldn't believe it.
I reached out again overseas, this time I'm so mad because I can't get anyone here in the United States or the Amazon warehouse. I also went on chat to see if I could figure out what the hell is going on. I wouldn't give a star if I didn't have to. No respect, no consideration, no way to get any support / customer service. I will not be ordering from Amazon again. I'm not surprised at all. I did ask to be transferred to the United States, they said they can't. I also saw this in other reviews where others have the same problem with the deliveries and asking to be transferred. I can't seem to get anymore packages delivered to me. Also I need to add that I went to my addresses and added instruction so the drivers could see the direction to get to the house. I also added the number from the corner so you can count my house from that corner. I have the two streets that you have to be between to get to my house. I think I cover everything, still it went to another address, the same address. Now if this is what drivers are doing now to get free packages to there homes or friends homes, nothing we can do about it other than stop ordering from Amazon. The picture the driver took, you can't know exactly what house it is. We were trying to see if the number of the house was on the picture. I hope the dishonest house enjoyed our birthday presents. It was so hard to understand the representatives trying to deal with this.

I was perusing Kindle books and wanted to examine a title. Unfortunately I clicked a one-click buy button that I mistook for a link describing the product. 1. Returning the item itself was extraordinarily difficult. This is exactly the sort of experience I expect from a bloated legacy company and one who prioritizes making returns frustrating in order to discourage them. 2. A further complication was the item itself was a bundle of nine items. In order to cancel/return them, each item needed to go through a cumbersome process to cancel separately. 3. To add to this mess, both the web and app interface would only list a few of the products in the bundle at a time, making it impossible to cancel all 9. At seemingly random times the order of these would mix, possibly as the refunds for one of the items processed and deprioritized it in whatever order the company sees fit (there's no way to change this). 4. But after a certain number of refunds no force available to me could effect any more: the account was freezed out of refunds/cancellations. Only "customer service" (please read those two words in the most withering tone your mind is capable of) could handle it. 5. Just as you'd expect from one of these megalithic companies, customer service is tiered, staffed with people moderately trained monkeys speaking impenetrable English, and abysmally low on the priority list of the board of directors. After a half hour and listening to the required amount of hold music and being told seven times how much my alleged patience is appreciated, they finally smashed the proper sequence of buttons on their keyboards and told me I might get some of my own money back in 3-5 days and maybe an e-mail or two. 6. Fixing the problem--having this one-touch button in the first place--is impossible unless you are somehow an expert in seeking fine print on the website. The monkey who finally addressed the problem, a lovely woman who called herself Cindy in the most polite East Asian accent imaginable, had to read an entire URL five times because a. The Amazon e-mail providing the link, of course, did not show up, b. With all their vast technical know-how and tens of thousands of employees and untold billions of dollars in valuation and numerous text messages sent for every other purpose, they could not text me the link, c. "Cindy"'s lovely voice made understanding her consistently improbable, d. "Cindy" did not use the NATO-Phonetic alphabet. But we did it. We finally f***ing did it, and I got the damned buttons to disappear.
D. After accidentally pressing one little button, I spent a half hour on two machines trying to remedy it and another half-hour with two monkeys before settling accounts for my egregious mistake, finally coming out financially even but an hour of my life vanished. 1. Amazon, you owe me my wage for an hour. And I'm not talking in the form of a gift card.
2. ENTREPRENEURS: PLEASE create a company to oust this behemoth and send it the way of Commodore computers and America On-Line. Thank you.

On March 27,2025, I placed an order from Amazon for an HP 255 G10 Laptop for Home or Work that arrived to my home two days later. At first, I was very happy to have it to replace an older HP laptop that was showing signs that a replacement was needed.
I would be able to continue my writing of editorials for publication. However, before long, I saw that the cursor was making erratic, unpredictable jumps to various locations on the screen. At times, the jumps selected large amounts of text and deleted them. When I had the option of restoring the deleted text with the Undo command, the damage could be corrected, but that command was not always available to use in every situation. Before long, the cursor started to jump from the application on which I typed to entirely different applications. Such jumps were uncontrollable and no Undo command was available. I saw that to get anything done, I would have to use Notepad on my cellphone, select the text, indicate to copy it, then to send the saved text to myself in a text message, then open the messages on a web browser, select it, and then paste in into whatever application in which I was creating a document. Needless to say, being given no alternative but to follow that long, cumbersome procedure to do any writing was beyond just annoying. In fact, I had to create the text that I am posting here because it is the only reliable method that works with such a defective laptop. At first, I appealed to Microsoft to see if the Jumping Cursor was a software problem. They directed me to use the Snipping Tool in Windows 11 to create videos of the erratic actions of the cursor. I created eleven videos and organized them on a webpage so that I could present them to Amazon in a much easier format so that anyone who would deal with my complaint would have a very easy time seeing what the problem was. I sent the URL to Amazon and to HP, hoping to get some assistance. Regretfully, my efforts were in vain. Neither company even acknowledged me in any way, shape, or form. I remain with a costly piece of junk. I have already filed complaints with the Better Business Bureau and the Federal Trade Commission, and I also prepared a lengthy online presentation and sent the link to the Office of the Attorney General in my state of residence because they have given me very valuable assistance more than once. However, I still hear nothing from Amazon nor from Hewlett Packard. I am a disabled senior and have enough difficult situations in my everyday life. I do not appreciate being forced to go to battle when I am not responsible for the defective item. I am a published writer in three languages and am quite capable of creating very powerful presentations to make my problem known to everyone near and far. I just resent being put in this situation. At age 73, I face enough difficulties in my life. I am beyond being angry, but what angers me the most is that I stand no. Chance of receiving any kind of assistance. I've already learned that nobody wants to help someone at my age. That hurts far worse than I can describe. I created an online presentation of the defect in the product that can be seen at this link: https://authorhouse.haus/m/ForAmazon

MINI MOTO TOYS DO NOT BUY FROM
DO NOT BUY ANYTHING, DO NOT BUY
They have over $1,500.00 of mine and will not answer the phone and wrong address give a different name and telephone number and has put off working with me. I want my money back or the Lamborghini back. This has been going on since November 2024. My Grandson 5th Birthday he was devasted because he was to big for it. I order the one for 5 and up.
I am extremely disappointed with my experience with Mini Moto Toys. I returned an item that I purchased, and it's been an ongoing struggle to get my $750.00, plus the warranty fee, refunded. It has been since December when I finally got in touch with someone 2024 and I have still not received my refund.
To make matters worse, I was charged an additional $165.00 for shipping, which I was told would be the responsibility of the company. The lack of communication and delay in resolving this matter has been incredibly frustrating. I've reached out multiple times without getting any satisfactory response or action.
I expected much better service from a company of this size, and it's disappointing that something as simple as a refund has turned into such a lengthy, unresolved issue.
I would advise anyone considering doing business with Mini Moto Toys to proceed with caution. At this point, I'm still waiting for a resolution and hope others don't face the same issues I've encountered. NO MARKS ON CAR.
They requested I send it back buy FEDEX I sent the Lamborgohni back to: Yelena freeport, ******* State Route 9, Champlain, NY - *******, 1285 A Southern Way, Sparks, NV 1285 A Southern Way, Sparks, NV ******* - SALES and shipping department only *******071 - *******@MiniMotoToys.com - ******* - SALES and shipping department only
*******071 - *******@MiniMotoToys.com - *******714 NO ONE ANSWERS

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I have been a long time Amazon customer. For years I have used Amazon and their services and have had no problems with the company. Recently I started buying Amazon gift cards to accumulate points on my credit cards. Also at times I was able to buy gift cards for a better deal than using my Amazon credit card which only offers 5% cashback on Amazon purchases.

Amazon canceled some of my orders and said that my amazon.com gift cards are in violation of their gift card "terms and conditions". I called into Amazon and provided documentation showing that these gift cards were purchased legitimately from a third-party. I also showed credit card receipts to Amazon showing that I purchased these gift cards. In going through their terms and conditions I violated none of them. Also the customer service representatives that I spoke with admitted that this was flagged mistakenly as fraud because I purchased many gift cards and it was not my fault. They restored access to my account and credited the gift cards in question to my account.

After this incident I thought that everything was fine. As usual I placed more orders on Amazon and they flagged four of my gift cards totaling $423. They accused me of these gift cards being fraudulent which they were not and closed my account. I provided Amazon with screenshots of gift card purchases and my credit card statement showing these gift cards were purchased legitimately but this just fell on deaf ears. Amazon claimed that I was in violation of their "conditions of use". I went through their conditions of use multiple times and could not find any violation I was guilty of. I asked specifically what violation I was guilty of and never got a response.

Let me reiterate that I have done nothing wrong except buy gift cards from someone other than Amazon. I provided documentation proving my innocence but this did not matter. Being a long time and loyal Amazon customer this really was upsetting. Amazon stole $423 in gift cards from me that I purchased legitimately, canceled my membership, and there is nothing that I can do about it. Any proof that I sent to Amazon was completely ignored. Unfortunately I thought Amazon was a better company than this but it seems that they are just a huge organization that really doesn't care about their customers and will actually steal their hard earned money.

This being said be very careful about purchasing Amazon gift cards from a third-party because Amazon may steal your money and close your account where you will have no repercussions whatsoever. That's exactly what they did to me.

I fall just short of saying that everything that Amazon touches, they mess up. Most immediately is the Amazon Blink system. If I can attach screenshots, I will and I will show you that despite having spent hours on the phone with their Supposed customer service I still do not get most shots of who approaches my door. I not only have a plan through them, I paid for a full year in advance. So obviously I'm feeling screwed and less than secure with a door bell camera that doesn't keep the pictures!
Then there's The time I thought I would sell on Amazon and invested over $20,000 in developing a product. After two years on Amazon and them being completely unable to even get the heading right. It simply said the name of a new product that no one had ever heard of before, and not the description in the title as it was supposed to. I even hired people to try and fix this for me to no avail. Apparently they were mostly pissed that my item identification number I had purchased was through a company other than one that they own and were going to do anything they could to squash my product because they didn't get that $183 from me because it went elsewhere which I had already done before I approached Amazon, because it's one of the things that you do, when you develop a product. Then there was the fact that they continually lost my product and they owed me $100's which they found all sorts of excuses not to give me. I finally had to open a Chime account and apply for the reimbursement of the money they owed me through the Chime account. Really ridiculous, right? So needless to say that was over $20,000 just down the drain. Thanks Amazon! Then this Christmas I bought an item that was supposed to be fully refundable and they came up with every excuse not to refund the money, because the manufacturer didn't want to refund the money, even though it had been listed as a prime item and was still New, in it's packaging. Eventually they escalated it, A-Z, but it was so convoluted that I had no confidence that we would get our money back and I just gifted the item which was well received. Thank God. It was an extra $80 I hadn't intended to spend at Christmas time which for some people could be a huge problem. For me it was just more money. Amazon has cost me. Then there's Amazon fresh food delivery which we tried for a year. We finally got so tired of getting out of date products thrown at our door that I just said forget it and we go with a local service and local grocery stores which is much better. I wish Amazon were more like Target, which is more like Saks Fifth Avenue. Compare to Walmart which is more what Amazon is actually like. They're kind of like eBay was when they first started and they treated everybody like dirt because they thought they could get away with it. Eventually, people left, their stock plummeted and many competitors came out. Surprise is, now Ebay has actually become pleasant to work with, because they have had to. Fortunately, I think companies like Instacart and Target same day delivery, will help bring Amazon back or if they ever were, will make them behave and treat their customers and sales people better. I'm not holding my breath. I am pretty pissed at them and tired of their cavalier ethics! Not to mention, there's been a lot of inferior goods!

At the end of the day, I think they run their business like throwing spaghetti against the wall and seeing if some of it doesn't stick. They are undisciplined, sloppy, and don't care about the workers, and if they wanted to pay me, I could make suggestions to improve their business a hundredfold very quickly.
And mentioning how they treat their workers have you seen those young people schlepping the goods and what effect it is having on their bodies. Watch the same person over and over again for six months and see how much their body changes. They're making cripples out of our young workforce and paying them $20 an hour like they're some sort of superheroes for doing so. It's disgusting. Not to mention that that's pretty obviously a penis as their logo, and who wants that shoved in their face all the time, not really!

I ordered a C Crane Radio and your web page told me it was ready for pick-up. I wrote down the TRACKING #, THE ORDER # AND THE PICK-UP CODE!I went to the Whole Foods in Clearwater, FL to pick -up my order. The young, Hispanic male working on 11-30-2023 about 7pm could not get any of the #'s I had written down to work in his phone. I called Amazon customer service while at your pick-up counter. As I explained the situation to your phone attendant your counter employee continuously ridiculed and insulted me, even calling me "insane". He REFUSED to even look through the boxes on his 2 carts to even see if my package had in fact been delivered. He kept saying " I can't give you the package without a valid pick-up code!". I had my FL drivers license, I had the order #, I had the tracking # I knew exactly what the merchandise was and how much I paid for it. But your employee WOULD NOT HELP ME- HE JUST SMIRKED AND INSULTED ME. I don't have a "smart phone" I have a flip phone. I later found out that your PICK-UP CODES expire 15 minutes after you issue them and send them to customers' email. I LIVE 20 MINUTES FROM THE PICK-UP LOCATION- AND THAT'S IF THE TRAFFIC ISN'T TOO BAD THAT PARTICULAR DAY! I wasted 45 minutes at your pick-up location on 11-30-2023 and STILL WASN'T ALLOWED TO TAKE MY MERCHANDISE HOME! I called your customer service that night and spoke to JENNIFER who was polite and helpful and told me there IS A PROCEDURE IN PLACE FOR CUSTOMERS TO PICK-UP THEIR MERCHANDISE IF THEY DON'T HAVE A VALID PICK-UP CODE. Apparently your employee working on 11-30-2023@ 7pm wasn't aware of this! Finally today 12-2-2023 I went back to Whole Foods to try and get MY MERCHANDISE again and your employee "John" was polite and helpful and actually gave me my package! Apparently your first employee thought my "2" looked like a "Z" in the tracking # and John actually looked for my package, compared the # I had written down with the # printed on the box summarized the confusion about the 2 digits/letters. But your employee on 11-30-2023 (no name tag) wouldn't even be bothered to do this. I also saw this employee accept a cash tip from another customer while I was on the phone with Amazon customer service. I heard him say " No, I can't- I'm not supposed to take tips" BUT HE TOOK IT! Check the security cameras! John was helpful and finally got me my merchandise, but the first interaction at your pick-up site WAS ABSOLUTLY HORRIBLE AND UNACCEPTABLE! Between waiting at the pick-up site, phones calls, drive time and a SECOND TRIP BACK TO YOUR PICK-UP SITE I wasted about 2.5 hours of my life solely because of you rude, inept employee!

Amazon is a piece of I'm tired of their constant bull bullying the customer making ridiculous changes for control purposes and it never benefits the customer at all! I lost my original account that I have had for 3 years because of a scammer and I believe Jeff Bezos the bozo allows these scammers to target us especially because their hole of a company outsources to the very countries that are scamming us out of our money in the US, I hate the fact that they make their customers identify themselves to them before they'll speak to us, they'll (F) uck up our orders and address and when you don't receive your items that YOU paid for that they caused they wot work with you to resolve this issue they caused AND you have to talk to incompetent people from another country who talk down to you, cut you off when you're trying to talk and talk down to you like your the stupid person or the idiot! I'm calling for a BOYCOTT of Amazon until they make the necessary changes that will benefit us and not hurt us by helping the government promote complete control of the citizens of our (US) country! Stop the abuse of this company making us identify who we are before they will talk to us and stop them from telling us we have to fill out incident reports for the problems they're employees caused to us, they need to be held accountable and responsible for their actions towards and against us when we try to purchase items from this horrible company! This company needs to be investigated for abuse of power over the customers and for the abusive behavior they use towards the customers as well as all of the mistakes they make that affect the customers! Amazon is one of the biggest problems our country has because a lot of our businesses wee shut down because of a greedy SOB who owns and is the CEO of Amazon and because of the PLANDEMIC which Butthead Bozo Bezos benefited from! We are struggling because of his greed and push to shut down local businesses!