I was perusing Kindle books and wanted to examine a title. Unfortunately I clicked a one-click buy button that I mistook for a link describing the product. 1. Returning the item itself was extraordinarily difficult. This is exactly the sort of experience I expect from a bloated legacy company and one who prioritizes making returns frustrating in order to discourage them. 2. A further complication was the item itself was a bundle of nine items. In order to cancel/return them, each item needed to go through a cumbersome process to cancel separately. 3. To add to this mess, both the web and app interface would only list a few of the products in the bundle at a time, making it impossible to cancel all 9. At seemingly random times the order of these would mix, possibly as the refunds for one of the items processed and deprioritized it in whatever order the company sees fit (there's no way to change this). 4. But after a certain number of refunds no force available to me could effect any more: the account was freezed out of refunds/cancellations. Only "customer service" (please read those two words in the most withering tone your mind is capable of) could handle it. 5. Just as you'd expect from one of these megalithic companies, customer service is tiered, staffed with people moderately trained monkeys speaking impenetrable English, and abysmally low on the priority list of the board of directors. After a half hour and listening to the required amount of hold music and being told seven times how much my alleged patience is appreciated, they finally smashed the proper sequence of buttons on their keyboards and told me I might get some of my own money back in 3-5 days and maybe an e-mail or two. 6. Fixing the problem--having this one-touch button in the first place--is impossible unless you are somehow an expert in seeking fine print on the website. The monkey who finally addressed the problem, a lovely woman who called herself Cindy in the most polite East Asian accent imaginable, had to read an entire URL five times because a. The Amazon e-mail providing the link, of course, did not show up, b. With all their vast technical know-how and tens of thousands of employees and untold billions of dollars in valuation and numerous text messages sent for every other purpose, they could not text me the link, c. "Cindy"'s lovely voice made understanding her consistently improbable, d. "Cindy" did not use the NATO-Phonetic alphabet. But we did it. We finally f***ing did it, and I got the damned buttons to disappear.
D. After accidentally pressing one little button, I spent a half hour on two machines trying to remedy it and another half-hour with two monkeys before settling accounts for my egregious mistake, finally coming out financially even but an hour of my life vanished. 1. Amazon, you owe me my wage for an hour. And I'm not talking in the form of a gift card.
2. ENTREPRENEURS: PLEASE create a company to oust this behemoth and send it the way of Commodore computers and America On-Line. Thank you.

MINI MOTO TOYS DO NOT BUY FROM
DO NOT BUY ANYTHING, DO NOT BUY
They have over $1,500.00 of mine and will not answer the phone and wrong address give a different name and telephone number and has put off working with me. I want my money back or the Lamborghini back. This has been going on since November 2024. My Grandson 5th Birthday he was devasted because he was to big for it. I order the one for 5 and up.
I am extremely disappointed with my experience with Mini Moto Toys. I returned an item that I purchased, and it's been an ongoing struggle to get my $750.00, plus the warranty fee, refunded. It has been since December when I finally got in touch with someone 2024 and I have still not received my refund.
To make matters worse, I was charged an additional $165.00 for shipping, which I was told would be the responsibility of the company. The lack of communication and delay in resolving this matter has been incredibly frustrating. I've reached out multiple times without getting any satisfactory response or action.
I expected much better service from a company of this size, and it's disappointing that something as simple as a refund has turned into such a lengthy, unresolved issue.
I would advise anyone considering doing business with Mini Moto Toys to proceed with caution. At this point, I'm still waiting for a resolution and hope others don't face the same issues I've encountered. NO MARKS ON CAR.
They requested I send it back buy FEDEX I sent the Lamborgohni back to: Yelena freeport, ******* State Route 9, Champlain, NY - *******, 1285 A Southern Way, Sparks, NV 1285 A Southern Way, Sparks, NV ******* - SALES and shipping department only *******071 - *******@MiniMotoToys.com - ******* - SALES and shipping department only
*******071 - *******@MiniMotoToys.com - *******714 NO ONE ANSWERS

Natura Bissé C+C Vitamin Cream | Anti-Aging Firming Face Cream | Hydrates, Firms, Rejuvenates & Brightens | For normal & dry skin, 2.5 Oz

I have been a long time Amazon customer. For years I have used Amazon and their services and have had no problems with the company. Recently I started buying Amazon gift cards to accumulate points on my credit cards. Also at times I was able to buy gift cards for a better deal than using my Amazon credit card which only offers 5% cashback on Amazon purchases.

Amazon canceled some of my orders and said that my amazon.com gift cards are in violation of their gift card "terms and conditions". I called into Amazon and provided documentation showing that these gift cards were purchased legitimately from a third-party. I also showed credit card receipts to Amazon showing that I purchased these gift cards. In going through their terms and conditions I violated none of them. Also the customer service representatives that I spoke with admitted that this was flagged mistakenly as fraud because I purchased many gift cards and it was not my fault. They restored access to my account and credited the gift cards in question to my account.

After this incident I thought that everything was fine. As usual I placed more orders on Amazon and they flagged four of my gift cards totaling $423. They accused me of these gift cards being fraudulent which they were not and closed my account. I provided Amazon with screenshots of gift card purchases and my credit card statement showing these gift cards were purchased legitimately but this just fell on deaf ears. Amazon claimed that I was in violation of their "conditions of use". I went through their conditions of use multiple times and could not find any violation I was guilty of. I asked specifically what violation I was guilty of and never got a response.

Let me reiterate that I have done nothing wrong except buy gift cards from someone other than Amazon. I provided documentation proving my innocence but this did not matter. Being a long time and loyal Amazon customer this really was upsetting. Amazon stole $423 in gift cards from me that I purchased legitimately, canceled my membership, and there is nothing that I can do about it. Any proof that I sent to Amazon was completely ignored. Unfortunately I thought Amazon was a better company than this but it seems that they are just a huge organization that really doesn't care about their customers and will actually steal their hard earned money.

This being said be very careful about purchasing Amazon gift cards from a third-party because Amazon may steal your money and close your account where you will have no repercussions whatsoever. That's exactly what they did to me.

I fall just short of saying that everything that Amazon touches, they mess up. Most immediately is the Amazon Blink system. If I can attach screenshots, I will and I will show you that despite having spent hours on the phone with their Supposed customer service I still do not get most shots of who approaches my door. I not only have a plan through them, I paid for a full year in advance. So obviously I'm feeling screwed and less than secure with a door bell camera that doesn't keep the pictures!
Then there's The time I thought I would sell on Amazon and invested over $20,000 in developing a product. After two years on Amazon and them being completely unable to even get the heading right. It simply said the name of a new product that no one had ever heard of before, and not the description in the title as it was supposed to. I even hired people to try and fix this for me to no avail. Apparently they were mostly pissed that my item identification number I had purchased was through a company other than one that they own and were going to do anything they could to squash my product because they didn't get that $183 from me because it went elsewhere which I had already done before I approached Amazon, because it's one of the things that you do, when you develop a product. Then there was the fact that they continually lost my product and they owed me $100's which they found all sorts of excuses not to give me. I finally had to open a Chime account and apply for the reimbursement of the money they owed me through the Chime account. Really ridiculous, right? So needless to say that was over $20,000 just down the drain. Thanks Amazon! Then this Christmas I bought an item that was supposed to be fully refundable and they came up with every excuse not to refund the money, because the manufacturer didn't want to refund the money, even though it had been listed as a prime item and was still New, in it's packaging. Eventually they escalated it, A-Z, but it was so convoluted that I had no confidence that we would get our money back and I just gifted the item which was well received. Thank God. It was an extra $80 I hadn't intended to spend at Christmas time which for some people could be a huge problem. For me it was just more money. Amazon has cost me. Then there's Amazon fresh food delivery which we tried for a year. We finally got so tired of getting out of date products thrown at our door that I just said forget it and we go with a local service and local grocery stores which is much better. I wish Amazon were more like Target, which is more like Saks Fifth Avenue. Compare to Walmart which is more what Amazon is actually like. They're kind of like eBay was when they first started and they treated everybody like dirt because they thought they could get away with it. Eventually, people left, their stock plummeted and many competitors came out. Surprise is, now Ebay has actually become pleasant to work with, because they have had to. Fortunately, I think companies like Instacart and Target same day delivery, will help bring Amazon back or if they ever were, will make them behave and treat their customers and sales people better. I'm not holding my breath. I am pretty pissed at them and tired of their cavalier ethics! Not to mention, there's been a lot of inferior goods!

At the end of the day, I think they run their business like throwing spaghetti against the wall and seeing if some of it doesn't stick. They are undisciplined, sloppy, and don't care about the workers, and if they wanted to pay me, I could make suggestions to improve their business a hundredfold very quickly.
And mentioning how they treat their workers have you seen those young people schlepping the goods and what effect it is having on their bodies. Watch the same person over and over again for six months and see how much their body changes. They're making cripples out of our young workforce and paying them $20 an hour like they're some sort of superheroes for doing so. It's disgusting. Not to mention that that's pretty obviously a penis as their logo, and who wants that shoved in their face all the time, not really!

I ordered a C Crane Radio and your web page told me it was ready for pick-up. I wrote down the TRACKING #, THE ORDER # AND THE PICK-UP CODE!I went to the Whole Foods in Clearwater, FL to pick -up my order. The young, Hispanic male working on 11-30-2023 about 7pm could not get any of the #'s I had written down to work in his phone. I called Amazon customer service while at your pick-up counter. As I explained the situation to your phone attendant your counter employee continuously ridiculed and insulted me, even calling me "insane". He REFUSED to even look through the boxes on his 2 carts to even see if my package had in fact been delivered. He kept saying " I can't give you the package without a valid pick-up code!". I had my FL drivers license, I had the order #, I had the tracking # I knew exactly what the merchandise was and how much I paid for it. But your employee WOULD NOT HELP ME- HE JUST SMIRKED AND INSULTED ME. I don't have a "smart phone" I have a flip phone. I later found out that your PICK-UP CODES expire 15 minutes after you issue them and send them to customers' email. I LIVE 20 MINUTES FROM THE PICK-UP LOCATION- AND THAT'S IF THE TRAFFIC ISN'T TOO BAD THAT PARTICULAR DAY! I wasted 45 minutes at your pick-up location on 11-30-2023 and STILL WASN'T ALLOWED TO TAKE MY MERCHANDISE HOME! I called your customer service that night and spoke to JENNIFER who was polite and helpful and told me there IS A PROCEDURE IN PLACE FOR CUSTOMERS TO PICK-UP THEIR MERCHANDISE IF THEY DON'T HAVE A VALID PICK-UP CODE. Apparently your employee working on 11-30-2023@ 7pm wasn't aware of this! Finally today 12-2-2023 I went back to Whole Foods to try and get MY MERCHANDISE again and your employee "John" was polite and helpful and actually gave me my package! Apparently your first employee thought my "2" looked like a "Z" in the tracking # and John actually looked for my package, compared the # I had written down with the # printed on the box summarized the confusion about the 2 digits/letters. But your employee on 11-30-2023 (no name tag) wouldn't even be bothered to do this. I also saw this employee accept a cash tip from another customer while I was on the phone with Amazon customer service. I heard him say " No, I can't- I'm not supposed to take tips" BUT HE TOOK IT! Check the security cameras! John was helpful and finally got me my merchandise, but the first interaction at your pick-up site WAS ABSOLUTLY HORRIBLE AND UNACCEPTABLE! Between waiting at the pick-up site, phones calls, drive time and a SECOND TRIP BACK TO YOUR PICK-UP SITE I wasted about 2.5 hours of my life solely because of you rude, inept employee!

Amazon is a piece of I'm tired of their constant bull bullying the customer making ridiculous changes for control purposes and it never benefits the customer at all! I lost my original account that I have had for 3 years because of a scammer and I believe Jeff Bezos the bozo allows these scammers to target us especially because their hole of a company outsources to the very countries that are scamming us out of our money in the US, I hate the fact that they make their customers identify themselves to them before they'll speak to us, they'll (F) uck up our orders and address and when you don't receive your items that YOU paid for that they caused they wot work with you to resolve this issue they caused AND you have to talk to incompetent people from another country who talk down to you, cut you off when you're trying to talk and talk down to you like your the stupid person or the idiot! I'm calling for a BOYCOTT of Amazon until they make the necessary changes that will benefit us and not hurt us by helping the government promote complete control of the citizens of our (US) country! Stop the abuse of this company making us identify who we are before they will talk to us and stop them from telling us we have to fill out incident reports for the problems they're employees caused to us, they need to be held accountable and responsible for their actions towards and against us when we try to purchase items from this horrible company! This company needs to be investigated for abuse of power over the customers and for the abusive behavior they use towards the customers as well as all of the mistakes they make that affect the customers! Amazon is one of the biggest problems our country has because a lot of our businesses wee shut down because of a greedy SOB who owns and is the CEO of Amazon and because of the PLANDEMIC which Butthead Bozo Bezos benefited from! We are struggling because of his greed and push to shut down local businesses!

When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.

I ordered an expensive Epson printer (700$) 4 days ago with a 2 days delivery from Amazon at a good price (-21% + 50$ added discount). I am a loyal prime customer since 8 years, at least, with a lot of purchases.

As I was supposed to provide the 1-time pin code to the driver for delivery of this amazing printer, and the tracking was showing delivery between 2pm and 4pm initially, I had organized my day to stay home.

TBA*******897

At 4pm, I was "next stop" on the map and the driver was 2 blocks away from my house. At 4.30pm, not seeing anybody, I checked again, the driver was still at the same place and the delivery moved to 7pm, while he was still 2 blocks away….
At 5.30pm, I see now the driver is in Simi Valley, CA at an Amazon center location, 30 miles away from my house. I phone the customer service, who literally just says what I can read on my screen…. So not useful at all.

The day after I go to this center in Simi Valley, CA where they tell me to go complain in Chatsworth, CA as they cannot help locally. Well ….the driver obviously stopped here and had the printer loaded in the van there. So why cannot they help?

Being now in Chatsworth, we check, and printer is tagged as "missing" in the system. We phone together Amazon customer service over the phone, same thing again, not useful at all, we are even told it is not missing and it will be delivered this same day for sure.

Now today saturday 07/29/23, same status as 3 days ago. The information are not even updated on the tracking. I phone the customer service where I am being told to wait until the 11th of august (in 15 days) to ask for a solution if I have not been delivered in the meantime. After saying I didn't agree, I did ask to speak to a supervisor, who finally told me literally " I cannot do anything else and I will hang up", that he did while I was continuing speaking.

I phoned again 2 hours ago, after having selected "cancel this delivery", and spoke to another lady to whom I explained the whole story. This lady, this time, was courteous but told me she cannot tell me anything about this sad situation and will escalate the issue….and I cannot even order another 1 at the same price that I ordered!

Now if I check the delivery status, informations have magically changed: I can read that I refused the delivery because the order was canceled before. What?!? So now Amazon is changing the story line?

To summarize, basically my printer was loaded in the van, the driver stopped 2 blocks away for a while and for any reason it did last, then he decides not to deliver me and goes back to the Amazon center 30 miles away. The van stays overnight and suddenly the printer is missing, but in the end it is me refusing delivery because the order was canceled!?!?
Something is definitely wrong but it is being cover-up obviously. Leaving aside the fact I was hang-up by an Amazon associate representing the management, and all other associates telling me what I could read!

As it is not an isolated case, aside from huge money losses (and in this case how is it handled with Epson…), it says a lot about the "Customer experience" or "Customer centricity" mindset being practiced at Amazon:

- customer being held hostage if the ordered item has suddenly disappeared
- customer being hung-up if not satisfied
- customer unsatisfied left unsatisfied
- customer is not a priority, Amazon decides to hang-up as they don't have any solution, and decides that you have to wait the period of time they decide
- customer is being handled by low cost countries personal, just repeating what they learned and not customizing their answer to your own concern. In the end the service is more expensive, being paid for….nothing except providing informations you already have on your screen

Obviously, Amazon is not set to handle expensive orders/ items that can suddenly disappear, and for which you can be held hostage for a while.
I know now that I will prioritize Amazon for cheap items but not for pricier ones where I will go in a store, or order straight from more serious companies (bestbuy….).

It was not like this in the past, so Amazon has taken definitely a wrong turn, probably being the result of short-term cash only oriented decisions. But this is another story….

Rediculous! No respect to customers all all do not care about customers do not care at alll!