Michael P.

Amazon is manipulating all reviews and posting only favorable 5 star review on products. Every product i reviewed with 5 stars was posted. Every review with 1 star was REJECTED with a note stating it does not meet their guidelines. Can we say SCAM? Someone is manipulating the site in their favor. While unsuspecting buyers are cheated out of what they expected to receive. When i called several times to complain i was hung up on, promised someone will get back to me in 24 hrs and it would be escalated to a higher dept... NOTHING has been done... all false promises to get me to go away.

Ordered some trailer hitch items like ball mount and light adapter.
Did not order the actual hitch because another site offered it cheaper and even though etrailer offer price guarantee they would not match it. They said pay more then file a claim for the difference. How stupid. They shipped my trailer light adapter with no packaging, no instructions, no wire taps and looked used. Complained, they sent me another one, SAME THING, missing all items. I paid for NEW not opened missing everything. Wasted weeks, now they just say return it. TERRIBLE customer service.