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Germany
2 reviews
1 helpful vote
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Amazon is amazon
October 24, 2023

I'm probably lucky but I didn't have any problems with Amazon. All purchases were delivered on time and met the declared quality. The most important thing is to buy from trusted sellers with high ratings. And their return policy is killing all small resellers.

Date of experience: October 24, 2023
Texas
1 review
0 helpful votes
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Great WOC!
July 5, 2016

The wallet came nicely packed. It's really a good deal, since it comes with such a high quality but with only $99. This wallet on chain is so pretty and fashion, it can goes well with every style just like a pair of Stan Smith! I think it's an essential item for my daily outfit. I strongly recommend it.

Date of experience: July 5, 2016
Iowa
1 review
0 helpful votes
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I bought some seeds, put it on the ground and watered it for weeks and nothing showed up. Called and spent over 2 hours total with several customer service people and still cannot get a refund back! Don't ever buy seeds from Amazon again!

Date of experience: September 1, 2023
Maine
1 review
3 helpful votes
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When prime first launched it had 2 day delivery. This was worth it for me, now several years later it takes 3-5 days to even ship a product and everything they ship me is now shipped ground. Taking another 3-5 days. This is an absolute waste of money to continue to use. Walmart sells the same products in many cases and delivers quicker and often cheaper. I have had an amazon account for 20 years now; and prices are the least competitive they have ever been and the level of knock off crap they sell is just outrageous. Trying to sort reviews and finding early review of the product not even for the product is FRAUD, they do not do enough to resolve this.

Overall shopping with amazon and their prime membership is no longer worth it and honestly, we would probably be better off as a nation if they went bankrupt.

Date of experience: July 1, 2023
Singapore
1 review
6 helpful votes
Follow C H S.
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I would give zero if there is such an option
August 2, 2023

Bought a new book and received a used one, with underlines of wordings all over the book. Called Amazon 4 times to arrange for a pick up for return/refund, were promised that UPS/DHL would pick up the item, but always nobody turn up. After almost 2 weeks and I am still in endless waiting. The worst service I have ever encountered. Will never buy anything from Amazon again.

Date of experience: August 2, 2023
North Carolina
2 reviews
4 helpful votes
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Damaged goods
July 7, 2022

I ordered eyeliner and when I got it from China 2 months later it was damaged the cheap plastic envelope is wearing the eye liner and of course it won't let me post a review on the product or the poor shipping methods they use I can't wait to get the rest of my broken crap. Skip it. Thank God it's cheap and not waterproof I feel bad for the mail lady who had to deliver this mess.

Date of experience: July 7, 2022
Texas
78 reviews
49 helpful votes
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Another Valentines gift I received last year was a rose pendant necklace. I loved it because of how dainty and elegant it looks, so anyone would love a gift like this. The best part would have to be the fact that it's sterling silver. If you don't already know, sterling silver (stamp 925) is an amazing but also affordable type of material for jewelry that doesn't rust or turn colors. I've had it for a year and it still looks shiny and like new so imagine how good it would still look in a few years. If you want a perfect jewelry piece that lasts then consider getting this for a family member, friend, or partner!

Date of experience: January 26, 2022
Mississippi
1 review
47 helpful votes
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Dog ate it
June 25, 2020

Amazon delivery driver left my package in the driveway. It contained beef jerky and was eaten by a local dog. The app said the package was handed to the resident. So I guess they lie also. Will not be ordering anything from Amazon as long as they hire people like this. Unbelievably poor customer service.

Date of experience: June 25, 2020
Georgia
9 reviews
11 helpful votes
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Today I received my order which included 3 packages (a total of 7 items altogether). My items were easy to track, the delivery driver arrived on time and was very courteous and all of my items were in perfect condition. I enjoyed the service I received as well as the products I purchased. Kudos to Amazon!

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Date of experience: March 27, 2022
California
3 reviews
18 helpful votes
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My only gripe with Amazon is raising the minimum purchase for free shipping to $45. Sometimes I just want a few things that are less than that, and I don't buy them at all because of the shipping costs. Amazon's loss...

Then on the other side, the best thing ever was getting an amazon.com rewards credit card. I stopped paying cash as often, just to get more reward points, and they really add up. It is SO nice to order some things on Amazon, and then not have to pay anything at all! You cannot beat that with a stick, as they say.

Ordering things online at Amazon, at usually the best or really close price, with free shipping, is really good for me, as I really do live out in the "sticks", and it is a bit of a drive to shop for anything. I must say at least 4 plus stars!

Date of experience: November 28, 2016
Virginia
1 review
0 helpful votes
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Poor communication regarding shipping
December 27, 2022

I have repeatedly had issues the past two years with the shipping of my products. Most of the time I submit an order expecting to receive it somewhere near the date they propose and that is what makes me choose that specific seller or product, especially with gift giving. I have received emails stating I'd receive my item the day of or the day after the email and when I go to the app to see shipping info, it hasn't even been prepared for shipping! So now after the items being weeks later than the expected delivery date at my time of purchase, I can't even cancel the order to go elsewhere so that I can save myself the embarrassment of a month late birthday gift! This is just insane and it's getting worse. This specific order had not shipped until within the past hour and was updated as being delivered by tomorrow from KY to VA. It's absolutely not possible.

+2
Date of experience: December 27, 2022
Hong Kong
1 review
1 helpful vote
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5.0 out of 5 starsLove um
December 28, 2016

Nice set for the price. They fit secure, comfortable, and sound great. Mute button is easy to press. When on the job site it makes it really easy to act like I'm listening to what the bosses are saying but actually I just see lips moving... lol

Date of experience: December 27, 2016
Ohio
9 reviews
4 helpful votes
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More Than A Number
November 21, 2022

I have recently lost a loved one, that had prime membership, and I was a member underneath it. In the process of leaving our deceased one's prime household. It then locked me from moving in with a different family member.

I reached out to Amazon, to see if they could do anything about it. The Live Chat Rep was so nice and went ahead to unlock my account to go under a new prime household.

It is moments like those, I am grateful to amazon and their customer service. In that moment, I felt more than just a number.

Date of experience: November 21, 2022
Canada
4 reviews
3 helpful votes
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Fast delivery
November 23, 2021

This is my go to site if I don't have the time to go to the store. It has almost everything you need. I love the Prime membership cos it can ship most of my orders the next day. The quality of the products is not always great but you can return it and get a full refund. Very convenient and great customer service. I highly recommend it.

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Date of experience: November 23, 2021
Texas
1 review
0 helpful votes
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Amazon prime is not the same, packages are always late and they only send you an email with an apology, sorry your package will be late as if we did not have customers also waiting for the product cancel my prime membership

Date of experience: April 24, 2023
California
2 reviews
4 helpful votes
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Amazon used to be great. No longer.
November 7, 2022

Amazon used to be great. Not anymore. The customer service in India now. I get the script everytime. They cut me off without exploration. I get transferred from one person who can't help me to another.
Shipments run late often and even get lost. There's no more greatness just a machine. I try to shop elsewhere. To bad if I have to wait a week.

Date of experience: November 7, 2022
Florida
1 review
0 helpful votes
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Great experience and product satisfaction
December 18, 2021

I did a lot of research before purchasing a lady lights for my new vehicle interior. I decided on a brand I have used before, Govee, and was not disappointed. The lights were easy to install and they work exactly as described. Shipping was overnight and the package and product were perfect condition. I am very happy with my purchase experience.

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+3
Date of experience: December 18, 2021
Canada
1 review
0 helpful votes
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Worse place possible
December 24, 2022

I get 2 emails guarantee delivery then find out that I may not get my packages in time for Christmas. Not one agent could follow through with their guarantee shipping. I paid for prime and still waiting 2 days for what I ordered if not longer. Talked to Carlos the supervisor and got hung up on when requesting to speak to their supervisor. It's now 220 pm on Christmas Eve and keep on getting the run around on whether or not I'm getting them before Christmas. Talk about stress for the only thing my kids wanted for Christmas.

Date of experience: December 24, 2022
Texas
2 reviews
0 helpful votes
Follow Tammy G.
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Amazon is a great place to shop online, it's got a little bit of everything you might need. I am always buying toys and clothes for my granddaughter on Amazon. Plus they have great dog products and products for just about everything you can think of from makeup to garden tools. And the delivery service is exceptional, if you are a Prime member your delivery is FREE on every purchase, who could ask for more. The prices are very reasonable and the merchandise is very good, not cheaply made. Amazon is the perfect place for online shopping!

Date of experience: July 20, 2022
Brazil
1 review
5 helpful votes
Follow Reverendo K.
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I was billed yesterday for the subscription of Amazon Prime service which I did never choose or authorized. They used my credit card data stored from my last transaction at Dec 12. It is a fraud. I thought Amazon.com was a safe place to store my credit card data but unfortunately it is not true. I will think twice before buy anything there again

Date of experience: January 31, 2019

Overview

Amazon has a rating of 3 stars from 10,453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.

service
1,463
value
1,372
shipping
1,386
returns
1,216
quality
1,310
+791