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Virginia
4 reviews
1 helpful vote
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I have had nothing but great experiences with Amazon. A time or two I had a problem with an order, but received prompt and courteous service from them. I know others may have things happen that turn them off to the company, but let me just say, "Give them a chance before getting angry". Lots of times, things get a little screwy when you are dealing online, but it usually works out with time and patience.

Date of experience: September 7, 2018
Florida
16 reviews
14 helpful votes
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This once great company has gone down the toilet
November 9, 2021

Amazon and it's products have just gotten worse and worse over the past few years, no to the point that all they sell is garbage. I was an Amazon customer for years, and subscribed to most of their services, but after my recent experiences I am done with Amazon for good. The last five items IO have purchase have all been garbage and had to be returned. Amazon's "Support" is a joke. These clowns have no idea what they are talking about. I had a support person tell me to press the mute and volume down on a remote that doesn't exist, the idiot was suppose to be helping me with a Fire TV Recast, there is no remote. If ou want to waste your time and money on these losers, thats on you, but they will never make another dime off of me.

Date of experience: November 9, 2021
Oregon
1 review
0 helpful votes
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Refund
December 9, 2022

When returning a thousand-dollar computer in the month of Christmas they have kept my money, every time calling in they promise to return it within 48 hours. After talking to a supervisor, he only told me another 5 days and hung up on me when I asked to talk to someone else.

Date of experience: December 9, 2022
Florida
1 review
3 helpful votes
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Better off ordering from Walmart
November 26, 2022

These people on more than one occasion have reported order out for delivery and them about 8 hours later say it's delayed. They are like it's late sorry. Unacceptable business practices and unacceptable response. I'll order from Walmart from now own.

Date of experience: November 26, 2022
Hawaii
1 review
0 helpful votes
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Lost in the maze
August 21, 2022

Bloated bloated bloated, their website or even doing the most basic function can be near impossible. Yes good prices usually but their interface was designed by those who are incapable of understanding user interface.

Amazon motto should be "more is less."

Date of experience: August 21, 2022
Florida
1 review
0 helpful votes
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I have a big problem
August 14, 2022

I used to buy a lot on amazon, everything arrives really fast and few times something arrived wrong, always because of the size like clothes for my dogs and some other clothes. But the problem is that I haven't bought for a while and every month without me buying anything something goes to my cart and debits my card without my having bought it, usually an item bought many months ago, so every time I i need to run and cancel everything, this has been making me furious because if i don't notice immediately they just send and send and send the same thing every month without my having bought it, this is fraud and so swindling me i think this is totally wrong and very unethical, how a company of millions lets such a ridiculous failure happen. I hope this gets resolved because i lost money on this and i'm furious. Be careful when placing your card on your amazon account!

Date of experience: August 14, 2022
Arizona
2 reviews
25 helpful votes
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Extremely disappointed in Amazon ethics! The box arrives with obvious signs of being opened (picture) previously. Even of a portion of the box label had been removed. Once I opened it, original packaging was missing and it even included an instruction manual (picture) for a completely different cooker!

This was a primary ad, not an "other sellers" or "used" category ad. Nowhere in the ad did it say open box / used or anything else to indicate anything less than class A merchandise. Completely unethical and without integrity.

Date of experience: August 1, 2022
Colorado
12 reviews
4 helpful votes
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The Amazon is Grand!
March 24, 2015

I have been dealing with many companies and Amazon is perfect! Each time I have ordered from them, the results were as expected or even better in some cases. They get the right people for the right thing and their system works. Quite often, they will give a delivery date which in most scenarios, is earlier than expected. That is fine with me! The sooner, the better!

I personally think that Amazon beats EBay in many ways, along with many others. Have had disappointment before, not with Amazon. Rest assured, I shall return when I need something else in the future.

Date of experience: March 24, 2015
California
2 reviews
1 helpful vote
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A while back I had ordered a similar product for my wife's car and my mother in law decided she just absolutely had to have one too. As a pleasant surprise for her we ordered her this one, and she loves it. They have 3 dogs and any given day they are taking them in the car to the petstore or vet for whatever reason and this so far has proven to be a lifesaver for her. The hammock feature helps keep the dogs from sliding down into the footrest area, while also providing a slight barrier to help keep them from climbing into the front of the car. The fact that dog hair is not getting all over her nice leather seats doesn't hurt either. While I did receive this item at a discount on the grounds that I would review it up receipt and use I can honestly say that my opinions in regards to it have not been swayed by that fact. This is a quality solution for a unique problem that I strongly recommend to anyone with animals.

Date of experience: June 6, 2016
Texas
3 reviews
2 helpful votes
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Twenty first century is one quarter over and Amazon has many years of experience packing for delivery services. My package contained a liquid product but was so poorly packed it was damaged and spilled out into the packaging. I cannot use said product due to contamination. Amazon's only response was "cannot post your review because it mentions packaging" I have already cancelled my prime membership and will use Amazon only when necessary due to their poor response to my complaint.

Date of experience: March 4, 2024
Nevada
2 reviews
2 helpful votes
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Thanks a lot!
February 21, 2023

My PC from Amazon is an incredible piece of equipment. It's fast, powerful, and it looks great. The set up was simple and easy to follow, and I had no problems getting it up and running in no time. The performance has been great – even when I'm running multiple applications at once, the machine never slows down. Additionally, the customer service staff has always been incredibly helpful whenever I have had any questions or issues. All in all, my PC from Amazon has been an excellent purchase!

Date of experience: February 21, 2023
New York
1 review
1 helpful vote
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I seriously can't believe I am writing this review. USUALLY, I don't have a problem with amazon, however their idiot delivery person stopped (maybe) and dropped the package over the fence in my front yard. This so stupid and lazy that if amazon hired this person, then they are not going to care about how the package was delivered. Q: Can a package actually be smarter than the delivery person? A: Yes, if they work for amazon. LOL.

Date of experience: January 15, 2023
Rhode Island
1 review
1 helpful vote
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Awful and Careless!
July 14, 2023

Blaming the customer for a misdelivery when driver made mistake; asking customer to fix problem with police and neighbor; refusing to reimburse or replace items; being hung up on by their reps; being passed on from one rep to another;

Date of experience: July 14, 2023
Pennsylvania
1 review
4 helpful votes
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I have ordered multiple items from Amazon throughout the years from all over the country being delivered from all different parts of the world BUT New Orleans Louisiana is absolutely the most worst place to get any items delivered. The drivers are incompetent and will not read instructions plus will have an attitude when you ask them to do so. If you live in New Orleans, good luck on getting any items delivered. Whoever the regional manager is, should be replace by someone that can perform better leadership.

Date of experience: August 10, 2023
New Jersey
1 review
4 helpful votes
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Left Amazon Prime
August 3, 2023

Amazon has gotten to big & just can't take care of their customers. My package was left at the wrong door. This is even though I live in a secure complex with a locked Amazon Locker System, but Amazon leaves it at a strangers door with my name & address on it. They promised a refund, didn't happen & and to call again. I cancelled my Prime membership. It's a hassle, but, I will just order from the manufacturer.
Shame on you Amazon!

Date of experience: August 3, 2023
Maryland
1 review
0 helpful votes
Follow Doc M.
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Used to get graphically functional, well designed, attractive and user friendly notices of shipping and delivery info. Now get small text, non-graphical, very user unfriendly notices that convey MINIMAL useful info. I guess when you fire 70,000 people world wide, customers need to expect proportion loss of customer focus. Considering other shopping/buying options.

Date of experience: February 22, 2024
India
4 reviews
20 helpful votes
Follow Kuldeep A.
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Everything except the fact they put sellers in charge of providing updates to the buyer on package tracking is fine. I have a picture to prove what i am talking about. It would've received 4 or 5 stars if it wasn't for this issue in particular.

Date of experience: April 5, 2024
GB
12 reviews
10 helpful votes
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Best scrub I've used so far! I actually saw the results straight away. My body cream now absorbs into the skin much better than it did before and my skin feels so smooth! It was gentle enough to use on my face too!

Date of experience: May 18, 2021
Nigeria
19 reviews
3 helpful votes
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I have bought quite a number of ebooks on Amazon and they deliver on time. The ebooks are so informative and I've not seen another online shop that offers great books like Amazon. Kudos and please keep it up

Date of experience: January 16, 2022
GB
12 reviews
23 helpful votes
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Bought 2 outdoor lights with Pir in 2020 1 was new and 1 was used but in good condition. They were supposed to last for ******* hours switched on. Because there is a pir they don't stay on but only switch on when someone comes to the door. The used one failed about 3 weeks ago Contacted Amazon who gave me a partial refund. But to buy another one will cost me over an extra £9 Amazon have refused to refund me the difference so it doesn't cost me any extra, All i get is I would love to do it but cant They were able to do it before so why can they not do it now
I'm a prime member but because of this attitude will not be renewing my membership

Date of experience: October 7, 2023

Overview

Amazon has a rating of 3 stars from 10,453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.

service
1,463
value
1,372
shipping
1,386
returns
1,216
quality
1,310
+791