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This is my prep to file a complaint with Amazon:
Product Condition: The remanufactured rack and pinion do NOT meet OEM standards. The quality of the workmanship and the internal components are inferior. It may meet fit standards but does not meet reliability and performance standards!
Poor Customer Service: Detroit Axle has an "F" rating with the BBB. They are known by many to have not just poor customer service but more like horrendous customer service. Even in your own Amazon reviews you can see a pattern of neglect. This neglect is spread to Amazon by your willingness to provide a seller platform.
Suspicious Reviews: I see a pattern where Detroit Axle is selling a product, the reviews look acceptable. Amazon (3.3 of 24) (eBay 99.7%) However, if you look at 3rd party sites not selling their products such as the BBB 2.39 stars out of 5 and Site Jabber 1.5 stars out of 5, you will see a rating much lower. It is my opinion that Detroit Axle has inflated their reviews on sites where they have a selling presence.
Customer Trust and Reputation: Due to my experience with Detroit Axle I have absolutely no trust in them producing anything with recognizable quality. As for reputation, The Better Business Bureau says it all with their "F" rating.
Reputation in business is everything. Amazon has probably spent billions of dollars building a top tier reputation. Who you, as a company associate with, can cause irreparable damage.
It is my opinion that Detroit Axle does not meet the minimum reputation standards of Amazon and should have all sales suspended and removed from your platform.
Ken
Products used:
Rack & Pinion
THIS BUSINESS HAS AN "F" RATING WITH BBB.
In December 2021 I purchased a rack & pinion assembly for my SUV. It cost 165.00 plus about $480 installation. July 2022, seven months later, the new unit was leaking fluid and had to be replaced. It had a lifetime warranty, but I had to pay the shipping on the ~40lb assembly.
Again, I had to pay the $480 installation. Now September 2023 is 14 months later and the part is exhibiting the exact same failure. Spewing fluid making it extremely hazardous to drive the vehicle. I have lost faith in Detroit Axle and do not believe the quality standards align with industry standards.
The likelihood of having 2 units with the exacts same failure mode only demonstrates a lack of quality control. I have lost faith in them and requested a refund and was told there would be no refund. I have spent over $1,000.00 so far and am no further ahead than when I started.
In my opinion, this company preys on people in need then sells "cheap" inferior products throu Ebay and Amazon hoping the customers just moves on.
Tip for consumers:
Amazon and Ebay have good reputations and should distance themselves from the dealers of JUNK!
Products used:
Rack & Pinion
In December 2021 I purchased a rack & pinion assembly for my SUV. It cost 165.00 plus about $480 installation. July 2022, seven months later, the new unit was leaking fluid and had to be replaced. It had a lifetime warranty, but I had to pay the shipping on the ~40lb assembly.
Again, I had to pay the $480 installation. Now September 2023 is 14 months later and the part is exhibiting the exact same failure. Spewing fluid making it extremely hazardous to drive the vehicle. I have lost faith in Detroit Axle and do not believe the quality standards align with industry standards.
The likelihood of having 2 units with the exacts same failure mode only demonstrates a lack of quality control. I have requested a refund and was told there would be no refund. I have spent over $1,000.00 so far and am no further ahead than when I started.
In my opinion, this company preys on people in need then sells "cheap" inferior products hoping the customer just moves on.
It is no surprise the BBB gives them an "F" rating, The lowest grade possible! I am really surprised that some of your retail partners, Amazon or Walmart even consider your products with an "F" reputation. Perhaps they are not aware?
Products used:
Rack & Pinion
Extremely disappointed in Amazon ethics! The box arrives with obvious signs of being opened (picture) previously. Even of a portion of the box label had been removed. Once I opened it, original packaging was missing and it even included an instruction manual (picture) for a completely different cooker!
This was a primary ad, not an "other sellers" or "used" category ad. Nowhere in the ad did it say open box / used or anything else to indicate anything less than class A merchandise. Completely unethical and without integrity.
Tip for consumers:
BE VIGILANT
Products used:
AIR FRYER
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