Amazon

I made a payment for a package which was supposed to be delivered but was never delivered. I contacted support but never got a reasonable response. I couldn't get my funds back until i got help from TRUSTRECLAIM.com

Amazon is a fraud. Their reviews are false and misleading. Their customer service agents are from the lowest part of the barrel they can find. They read you a script from a card and do nothing to help.
Tgey delayed a package for 5 days with no justification and nothing letting me know.
Then when I try to get a refund they lie to you and either say it shipped or tgey can't give you a refund because it posted already.
FALSE ADVERTISMENT, FAKE REVIEWS, AND INCOMPETENT CUSTOMER SERVICE. THE RECIPT FOR DISASTER.
SEE YOU IN COURT AMAZON!

We spend a fortune at Amazon. They have been pretty great as far as ordering stuff. One MONTH and one week, so 5 WEEKS AGO, My husband got locked out of his Amazon account. He has called every single department, every single day to get them to fix this. I've never seen so many ignorant people working for such a great company, in my life. Now he has all Perscriptions with Amazon pharmacy, he is our of all Perscriptions and after 5 weeks of calling every department, fraud, corporate, HR, still nothing. They don't care and won't fix it. Anyone have any ideas what we should do or if has happened to others?

Delusione crescente con Amazon Prime
Ho sempre apprezzato Amazon, soprattutto nei suoi primi anni, quando il servizio Prime sembrava una vera rivoluzione: spedizioni rapide, ampia disponibilità di articoli, e un ottimo rapporto qualità-prezzo. Tuttavia, ultimamente, la mia esperienza è diventata sempre più deludente.

Nonostante io paghi l'abbonamento Prime, raramente ricevo gli articoli il giorno dopo, come promesso. Anzi, capita spesso di dover aspettare oltre una settimana per le consegne, rendendo il servizio praticamente inutile.

Inoltre, vivendo in Sardegna, noto con crescente frustrazione che un numero sempre maggiore di articoli non può essere spedito al mio indirizzo. È come se fossimo penalizzati semplicemente per la nostra posizione geografica, cosa che trovo inaccettabile considerando che pago per un servizio che dovrebbe garantire parità di trattamento.

Amazon Prime era un servizio eccellente e innovativo, ma ora sembra essersi trasformato in qualcosa di molto lontano dalle aspettative iniziali. A meno che non vengano apportati miglioramenti significativi, sto seriamente valutando l'idea di annullare l'abbonamento

First time with an Amazon membership. First purchase said it would be delivered within 2 days. Great right? 4 days later, no item and the item hadnt even shipped. 5 days later, i click on the tracking number and it now states the item will not be delivered at all and that if i havent received the refund within 5 days contact them. No refund so i contact them. First rep is clueless and transfers me. 2nd Rep is rude to me. 3 rep (a supervisor) states that its not 5 days for a refund even though thats what the site states but, that amazon says that to keep you cool, but that it will be atleast another 17 days before she can ok a refund. Amazon failed me with not delivering the item, failed me with a refund, and most of all failed me with their customer service, even with upper management. HORRIBLE EXPERIENCE. Membership terminated.

Amazon use to be one of the best places to go to for honest reviews of products. Now it has been flooded with 5 star fake reviews to the point that you can buy a 41/2 or 5 star product that is extremely poor- and absolute rip off. I have placed several honest reviews, and they never publish them yet tell me in email they have!

Heaven help us but Amazon IS a health hazard, I say this because on more than one occasion, has sent me skin care and cosmetics that have Obviously shown that they have been used, this hurts the seller and their business, Amazon has a way of tainting a great product due to their inability to separate used goods from the new. I received a great name blush today that was so obviously used. I can't even fathom why Amazon does this and it is done so often that it is not a mistake. I hope you can see the actual wear on the side of the blush itself and how dirty the compact is……and sold to me as new

Have lost so many packages of mine and when they don't follow simple delivery instructions my package was stollen twice and they closed my account. 👎🏼👎🏼👎🏼

Order placed with Amazon on Friday Sept 27. On Sept 28 I received an email from Amazon stating that my order will be delivered on Oct 2nd. Sept 30th I received an email stating that my order was now going to be delivered on October 3rd. Well today is October 7th and still no order. It takes two weeks to ship and receive a 4 item (USA based products)?
I spent two days searching and have found 2 companies that can deliver in just 4 days, & one company as all four products and for less. So Bye Bye Amazon

My name is Ercan Guden I am Canadian coustemer I never had shopping Amazon USA but Amazon prime was charged my credit card over 5 and half years I was have Canadian prime but how should I know how they been charged my credit card I canceled my prime account more than couple years I tough it was no longer charging me when I see in my credit card being charged again I made a contact with Amazon canada they told me Amazon us been charged to my credit card this is totally scam I am being scammed by Amazon I tough Amazon is one company. I am never live in never do any shopping from US Amazon some how they have my account mixed up now they can only refund me 12 months not for all this is totally scam

Date of experience: October 22,2024

I'm starting to get frustrated with Amazon. I ordered a flower vase and it arrived broken. Returning it was such a hassle. Their quality control has gone downhill.

I purchased an item from Amazon and returned it on Aug 7th. When I called to check on my refund they ask me to send my ID. I was very uncomfortable with doing this and was told if I didn't I could not get my $159 dollars back. The representative was extremely rude and so was her supervisor. I feel this is unfair treatment and an act of theft for a company not to refund a person when the item was sent back. I need assistance with this matter, to stop this fraudulent behavior.

I ordered a book and it arrived with bent corners becaus it was shipped in a flimsy envelope. It's disappointing when such small detail undermines great experience.

99% of products sold on Amazon are made in China-i have ordered hundreds of them because they are typically cheaper. They never last, and are mostly misrepresented. Ex: most stainless steel products end up rusting. Their customer service is always terrible and difficult to understand.

I am a long time member of Amazon and I have been continuously been let down by their deliver service lately. I used to see "deliver tomorrow" and think, "that's awesome". Now I think, do I need to spend $35 in approved purchases and even after that I end up on the phone with Amazon arguing why I can't cancel my order that hasn't shipped and is three days late. Amazon service department solution is for me to wait for the item, then drive to a USP store and return, it when they don't expect it for five more days.

The free student Prime membership expired and charged my credit card automatically without any notification. Took a lot of time to request a refund and finally received it which is why I gave it two stars

I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. An absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...
P.S. After the stress of yesterday, Amazon delivered food for my pet, and today USPS brought a box for jeverly. I'm just wondering, is it really necessary to spend half a day finding out and proving something in order to get what you paid for within the time specified by the company!? Where is the world heading...

If you've ever tried to use the Amazon help to track or locate a package that is not being delivered, you know this already. They have a short list of a few benign topics they might address and no way whatsoever to reach a human. It is useless.

They have told me for over 3 days that an item is out for Delivery and it never gets here. Their cute little track bar makes progress all day, but nothing arrives. This is a totally screwed system and there is not ONE THING anyone can do about it. Pitiful asses.

I've been using Amazon for a long time and nothing but positive stuff to say about its service. Fast, reliable shipping. Highly recommend it to anyone looking for a convenient online shopping experience!