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2 Reviews by macho

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Mass Effect

Mass Effect

12/30/10

Electronic Arts is an electronic game company. www.MASSEFFECT.com is a site they use to sell and distribute the game MassEffect. The permit you to obtain a demo copy of a game. As you play the demo game, they offer you many chances to purchase the full version. That seems fairly business-like, doesn't it? The trick is, they do not deliver the game once you give them your credit card number.
I think that they are not intentionally criminal. They are just so pathetically inept at business and arrogant in their size and importance as a game company that they permit themselves to commit theft and fraud. It goes like this.

They give you a demo.
Tell you can upgrade for to a really cool complete game for $16.
You then have to fight your way through about 20 screens of payment processing companies that you have to join in order to give them money.
You also have to join various "networks" that they own and you must set up accounts with them.
In this process you are switched from page to page and repeatedly asked for the same information - credit card numbers etc. and made to push many "accept" or "checkout" buttons. This results in your paying them two or three times for the same transaction. This is very true. I have checked with my bank I have been charged twice, so far.
So they get your money several times, and god knows how many partner sites get your credit card data.
And then, they don't even deliver the game.
That is correct. They email you a bogus code that can only be used one time - and when used, you get nothing. Their server dumps a few useless downloads to you that cannot be installed without the game you PAID for. But they do not give you the game itself.
They have a customer service robot that does not respond to complaints and they provide no means to reconcile this type of rip off.
SO
DO NOT EVER EVER EVER try to buy anything online from EA - Electronic Arts or any company affiliated with them.
Get in the car, go to the mall, and buy a USED version of their games. They do have good games, but sadly they have a company that is fraudulent, whether by intention or simple incompetence.

Toys "R" Us

Toys "R" Us

12/28/10

ToysRus and BabysRus or whatever they call it...have products you want, and they do a mediocre job of allowing you to buy and receive...that is, their service is just kinda OK, but after you buy you will be spammed no matter what you enter in their contact preference fields...here's a direct example I just received:

Here they promise to remove my name in ONLY 10 DAYS. They instantly began spamming within seconds of submitting my order over 2 weeks ago, and now I get more days of their SPAM.
DO NOT GO TO TOYS OR US IF YOU VALUE YOUR PRIVACY.

"Thank you for contacting RUs.com. I am sorry that you are still receiving promotional emails after unsubscribing from our mailing list, and I apologize for any inconvenience this has caused you.

I have entered another request to have your email address, emoved from our promotional list. Please remember that it may take up to 10 business days to process this removal. Thank you, in advance, for your patience and understanding.

If you need any further assistance, please feel free to call us at either of the numbers listed below or just respond to this email. Thank you again for contacting RUs.com. We value your business and hope to serve you in the future.

Sincerely,

Jessica Calin
Guest Service Team
www.ToysRUs.com (800) ToysRUs / (800) 869-7787 www.BabiesRUs.com (888) BabyRUs / (888) 222-9787 Available 24 hours a day, 7 days a week!!

DO NOT GO TO TOYSRUS.COM IF YOU VALUE YOUR PRIVACY.

macho Has Earned 5 Votes

Macho B.'s review of Toys "R" Us earned 3 Very Helpful votes
Macho B.'s review of Mass Effect earned 2 Very Helpful votes

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