UPS

When you tell someone you are going to do something, you need to DO IT, or you are a LIAR.
Telling me you're bringing my new $1200 guitar (signature REQUIRED), then LEAVING ME HANGING ALL DAY, only to EVENTUALLY get around to letting me know it will actually be TWO MORE FREAKING DAYS is a very good way to make me angry.
From this moment on, I intend to do everything in my power to AVOID THESE INCOMPETENT A55HATS.

Had a pickup scheduled and driver claimed to have stopped and that no one was home. I was home the whole day and porch camera shows the truck at the exact time of the supposed missed pickup just drive right past my house without even stopping. Did not stop, did not even attempt to stop. Now fighting with customer service as I can't take another day off work to see if they decide to actually stop. Horrible drivers and horrible customer service.

Rate a zero but that option is not available. The driver is a liar and never made any attempt to deliver My package. Never rung the bell I work from home, so there is no excuse. I was waiting for my package. Worst service I've ever seen. I see all the reviews are one star really sad

I ordered a tidbit from Apple and they shipped it via UPS. UPS refuses to deliver the package without a signature. Their web site will not allow me to tell them to deliver the package without a signature. I also can't change anything about the delivery. The package is now four days late and no delivery.

Do not deliver on time
Deny claims
Do not call back
Do not follow up cases
Do not follow up complaints
Would not recommend or use again
If I could rate 0 I would
Big company - would expect more - do better
Staff are trained to say "have a nice day" and that's it

We took several pieces of original framed artwork created by our father/ grandfather to the UPS store on Tamiami Trail in Sarasota Fl. The pieces were all wrapped and packed by the UPS store staff in 2 separate boxes. One box was delivered timely, the other was not received. We tracked the second box and were told that "All merchandise was not recoverable and was discarded". UPS made the decision to destroy our property without consent and without notifying us about the damaged shipment! We contacted the UPS shipping store, and they referred us to UPS corporate. UPS corporate sent us back to the UPS store. Since then, we have received a complete run around and still do not understand what happened to cause such damage and why UPS took the liberty to destroy our property without consent. The store owner and team have stopped returning calls and UPS corporate will not do anything to compensate or assist.

Worst service I have ever seen. App advised item was out for delivery. I physical watched the driver, drive by my house and not return. Was told they would attempt again tomorrow. Cost me 2 days of pay. Customer service is in Mexico also terrible!

Stop using this overpriced turtle shipper. Going forward I will ask how they will be shipping my package. If they say UPS. I'll shop elsewhere. Nothing but excuses with these clowns. I was charged 150. Dollars for shipping and we are now on day 9. Just got a notice of rescheduling. Again. This is the third reschedule.

This company will be running behind due to their own logistics issues, and right before the out for delivery notification you get one that says "adverse weather may cause delay." When there is absolutely no bad weather. They just use this excuse so they don't have to refund people using their services. Customer service is also terrible. This is the worst shipping company by every possible level you could judge them on. USPS is miles ahead of UPS. I know I do not deviate from the other reviews which is how you know UPS needs to step up their game. They have less than two star average rating which is harder to do than getting a 3 or 4 star review. UPS needs to cut the egregious lying act and start being honest to their customers about their countless flaws. Until that happens do not use them!

Zero stars if I could. I dropped off a package early A.M. 5 days ago to ship a few states over and was given a delivery date of 12/24. Now that an error on UPS part has delayed my package because the guy did not scan it in until the next day. It sat in CA for 3 days and everytime I called customer service they were no help at all. I don't think their customer svc is US based so it's difficult to get answers and resolutions. With my experience the reps has just repeated what I've already said and or recite what you've already seen online in tracking. My package delivery has been delayed and no one at UPS seems to care. Customer service is definitely not their priority. I will never use them again

I am very dissatisfied with the service I received from UPS. They overcharged me $10,000 for less than 10 items, without any proof. They claim that my boxes were oversized by 3 inches cause of a piece of tape that was sticking out.As if that takes up any additional space on a pallet or truck. They refused to offer any apology or compensation. This is the worst customer service I have ever experienced, and I will never use UPS again. I strongly recommend that you avoid this company at all costs. They are dishonest, unprofessional and incompetent.

I am a building contractor and was helping a customer find a matching sink basin for her home. I was surprised to find out the that model had been discontinued. After months of searching I finally found one new in box, so I contacted the seller about 800 miles away, and with the price of fuel, decided to have it shipped. When the package arrived it looked okay on the outside, but upon opening it was smashed to bits. Obviously no care whatever was taken in handling the fragile porcelain fixture. They are currently reviewing the claim, but that not the point, there is not another one available…anywhere. Similar things have happened with other items in the past. Do not use this company for fragile items!

UPS is a complete piece of $#*!. They should not exist to deliver this lousy customer service experience any longer. Companies that suck should be allowed to die. This company has put a wall up between themselves and the customers they claim to serve. Horrible experience asking for a human when the bot proves utterly worthless in getting my package sent to me according to my needs as a customer. It would be best for consumers if UPS no longer existed. Fedex is far, far more reliable and you've also got DHL and amazon package deliveries. So UPS can join the rest of the dinosaurs among their extinction. Thank you.

I send four boxes north from Florida last week. Two contained crocheted hats, two contained small paintings that I took great care to wrap. A small child could have carried all four easily, they were so light. It cost me close to $200.00. One of the two painting boxes (marked fragile) was thrown onto the deck in front of its recipient. The other box (also marked fragile) was kicked in badly. Turns out that recipient actually worked for UPS and informed me they take special glee in damaging anything that says FRAGILE. This company is deplorable. You took a great deal of my money and your employees are out to ruin shipments. I will NEVER use this company again.

Worst shipping company ever! I would give them a 0 star if I could! First, my package was delayed 3 times. Then, when it arrived only one out of the 2 packages came. We waited 5 more days and spoke to customer service multiple times. They were horrible! Finally we were done. We drove 40 minutes just to get the other half of our package. When we arrived the box looked like it had been ran over by the truck itself even though it said fragile. We opened it and one of the pieces was cracked! The bottom line is do not use ups!

As great as UPS use to be in the past, the shipping service overall has gone downhill. After being informed of package set to be delivered this week, the scheduled date went by without any update. Soon after they claim to have attempted delivery which was far from the truth. Speaking with drivers on the route was just as pointless and each claimed they knew nothing of it and even at one point lied saying it was already left. Their online customer service did not want to be bothered in the least and it now seems that they've dropped it off at an access point in necessity for what was best for them. Even more proof of the games is a representative was called and said they would return the call in an hour and never did. It seems like they're trying to pin this on "severe weather" now when there's absolutely nothing going on. 2 Attempted deliveries and over a week of being in transit? Stick with FedEx!

Firstly, I sat around for six hours straight at home waiting for my package 2 days in a row and never received it. I waited 2 hours outside of their projected delivery time. Held up my entire day. Secondly damaged a Christmas gift and owe me for that. Thirdly most of all the worst customer service on the planet. You cannot talk to a live body and file a claim of which I have two now. I am contacting my attorney which I never do except extraordinary circumstances. UPS is up there with the worst companies. Period. Ever. You should be ashamed of how you handle business.

Since moving to Columbia SC I've experienced the worst delivery service EVER. I've lived in 2 other locations and they've been great. I'm lucky if I even get the item here with daily emails stating 'tomorrow' over and over. And try to file a general complaint at their number. Ha! Worthless.

I've found that UPS delivery is generally dishonest in their dealings with customers relative to expected deliveries. On several occasions I've had UPS delivery scheduled and then delayed for "bogus" reasons. This latest one involves a delivery delay right before Christmas because of an address error. It's an Amazon order. I get a LOT of deliveries from USPS with no issues. I've had some in the past, while not as timely as I'd hoped, at least delivered to the right address. Suddenly they claim a faulty address that they fixed on their own? Nonsense. The address was correct all along. This is just a ruse so that they can delay delivery until after Christmas without Amazon being upset.