website thubmnail of FedEx
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New York
1 review
0 helpful votes
Follow Carl S.
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Partial delivery
April 17, 2025

They dropped off 2 of 2 package but the heavy one 1 of two seems to be missing, funny how they can find my address for the light one, but the heavy one is gone, worst company ever, ups if its heavy stops and asks for help and i always get everything.

Date of experience: April 11, 2025
Washington
1 review
0 helpful votes
Follow Swaminathan B.
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I shipped a item from WA to CA on 24the APR. Today is 29th APR and customer not received the package yet. Upon checking the tracking history, package transported from WA-->CA-->NJ-->IN and right now it is in IN. Not sure how many more state it will pass through to come back to actual destination. May be another 46 states left over?

Date of experience: April 29, 2025
Arkansas
1 review
0 helpful votes
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FedEx employees need an intervention! What is truly going on with this company? Where is the Leadership? I am an elderly customer at their mercy and find myself in a continual nightmare with their lack of service. Due to physical limits I have had to place signage at my back door with a large parking pad. It reads to make delivery at my front door. But for some unacceptable reason, the packages are left right at the sign. My only recourse is to call upon someone else to place the package on my front porch where I am able to avoid steps. If the delivery updates I receive were truly reliable, I'd wait in person for a hand off. That is not an option because each & every delivery is delayed by constantly changing days. There is most certainly a blatant disregard for their customers in all aspects of customer service. It is shameful and a disgrace. I now ask shippers of my purchases if the use FedEx and if so, I do not buy from them. I am boycotting anyone that uses their deplorable lack of customer satisfaction. So there!

Date of experience: March 24, 2025
Australia
1 review
1 helpful vote
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At my local shopping centre a Fedex driver parked in the only vacant disabled parking space whilst he space whilst he made three deliveries. There were multiple vacant spaces at the rear of the parking area. DISGRACEFUL!

Date of experience: March 3, 2025
Morocco
1 review
1 helpful vote
Follow Ahmed Faiçal A.
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Fedex Morocco!
I feel compelled to share my catastrophic experience with this delivery service, which is undoubtedly the worst service I have ever had the misfortune of using. If you're looking for a prime example of incompetence, negligence, and a complete lack of respect for customers, look no further—you've found it.

Here's what happened: After receiving my package, I was asked to provide documents for customs clearance. I immediately sent the required paperwork, thinking it would speed up the process. Big mistake. After more than 10 days of waiting, I was finally given the transit fees to pay. I made the transfer without delay, believing it would put an end to this nightmare. Once again, I was wrong.

Two weeks have passed since I paid the 720 DH they demanded, and guess what? NOTHING. Absolutely nothing. No package, no updates, no tracking. Just radio silence. For 720 DH, I get a service that amounts to pure incompetence. It's simply outrageous.

I am extremely angry and deeply disappointed. How can they charge such high fees for such a terrible service? How can they justify this complete lack of professionalism and respect for customers? This service is a disgrace, a blatant organized scam.

I strongly advise against using this service if you want to receive your package within a reasonable timeframe—or even receive it at all. If you want to avoid wasting your time, money, and patience, run away from this service like the plague.

0 stars. This service doesn't even deserve the effort of writing this review, but it's my duty to warn other potential customers about this scam.

Date of experience: March 4, 2025
Ohio
1 review
0 helpful votes
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Driver sucks! 🤮
March 30, 2025

The drvr left my pkg in the rain w/o ringing the dor bell. My dor is open to indicate someone is hme

Date of experience: March 30, 2025
Tennessee
1 review
1 helpful vote
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Failure!
February 13, 2025

FAIL! Quality and value are two words that should not be associated with FedEx. The amount of times that the have failed to deliver on time has me baffled. The tracking that they provide is comical at best, inaccurate and poorly updated. I am currently awaiting for a package that was shipped on the 5th of Feb. From the U.K. It sat in Charlotte NC. For almost 4 days and now has been sitting in Memphis Tn. For nearly 3 days. At this point the package has sat nearly 3 times longer than it has traveled. I've been given 3 different delivery dates to include an email just this morning 2/13/25 stating that it would deliver today by 8 PM. It has now been change to a delivery of Friday the 14th "before 8 PM." 'm not very confident that that will happen and I am concerned about the condition of the package as it is an electric guitar and can be somewhat fragile. Remember when their motto was "When it absolutely, positively has to be there overnight" is a slogan used by FedEx to promote their speed and reliability. They lost track of that a long time ago.

Date of experience: February 13, 2025
Canada
1 review
2 helpful votes
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Hit by driver
February 2, 2025

I was hit be a driver hauling a ~50 foot FedEx trailer going westbound on the 401 and sustained extensive damage to my vehicle the morning of Jan 28 2025 in the Whitby/Ajax area between 05:00-05:30. I've obtained a Collision Police Report and filed case# C-******* with FedEx. My hope is that my casefile is placed in high priority and suggest you review your recruitment policies for the drivers contracted out by FedEx to ensure the safety of our roads. While the damage is extensive, it could have been a lot worse. Should you have any questions/concerns regarding my casefile please reach out.

Date of experience: January 28, 2025
Illinois
1 review
3 helpful votes
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The worst
January 22, 2025

My package has been delayed over three weeks. While being in a location 30mins from me. Called support multiple times, only to have them lie to me and avoid responsibility. Literally the worst delivery service in our country. 10/10 do not recommend. Avoid at all costs. A blind dog at the post office would deliver your packages faster in a hurricane

Date of experience: January 22, 2025
California
2 reviews
10 helpful votes
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Lost my refund for me.(!)
February 26, 2025

Fedex picked up a package from "The Outpost" (fresno, CA, 01-12-2025) that was supposed to be picked up by usps, wednesday, 01-08-2025(?) Then they proceeded to lose it for 2 WKS in Middletown, CT (from: 01-17 to: 01-31), then after REPEATEDLY calling them, they somehow found it, & then delivered it to the wrong address, & that's the end of it. However it caused me to lose a refund, because it was a return package.(!) The seller understandably will not refund due to never receiving the return. AGAIN a package they (fedex) weren't even supposed to pick up to start with.(!)

Date of experience: February 5, 2025
Sweden
1 review
3 helpful votes
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Ordered a two canopy and a leaf blower from Walmart. FedEx delivered two of the three items. They sent back the third item stating they could not deliver it. Mind you, the other two items were all being delivered to the same address. So you found the correct address for two, but could not deliver the third item. It was during the holidays so I assumed the delivery driver was too lazy to deliver.

Date of experience: January 23, 2025
Oregon
1 review
0 helpful votes
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As a Memphis native, I grew up hearing about Fedex and it was always positive. I never had any issues with business packages when I worked for title companies in the Memphis area for over 6 years, when we got overnight deliveries close to daily.
A few months ago, when a birthday gift I paid over $100 to have overnighted got rescheduled due to mechanical issues with a plane that was roughly a 5-hour-drive away, Fedex never contacted me to let me know of a delay. It was obvious there was an issue by noon because packages are almost always here by then, yet tracking showed it hours away. I kept checking tracking and, around 3:45, I finally saw the package at the local distribution center, but delivery was delayed to the next day. No one bothered to tell me. I immediately called and was getting nowhere till I insisted that I talk to someone who could call the center (calls to the number I found were never answered), so I could pick up my package the day it was due. After begging the local distribution center to let me pick it up, I drove 25 minutes to get it myself.
The facts that they waited several hours to drive packages down here, didn't have anyone deliver the packages that night (probably would've been done by 8), and didn't even send an email offering us the chance to pick them up that night, showed me residential delivery is inconsequential to them now.
There are no weather delays in my current state of Oregon, nor were there any real issues with flights to and from Memphis this week, but Memphis got a little snow/ice and that somehow delayed a 2-day package that was dropped off at 3:30 on Tuesday. They would normally have 3 flights between Memphis and Portland between then and now (I've watched tracking enough to know their routines). Assuming they manage to get the package out this afternoon or overnight, I should at least get it tomorrow, but there is no excuse. I'm hoping one of the other carriers is more reliable for residential because I'm not using Fedex again. They care so little about honoring their commitment at this point that they should stay out of the residential delivery service.

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Paul C
February 4, 2025

Worst Delivery Service and Drivers and also Customer Service no better they truly suck. They have delivered to my address tons of times now they say can't find me what a lie.

Date of experience: February 3, 2025
Macao
1 review
0 helpful votes
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*******288
February 17, 2025

My package is now five days late. They kept getting pushed back and pushed back. They said between 1030 and 2:40 PM approximately 14 1:55 PM. I drove an hour away because that's the closest to me. They said they could get it on the weekend when my original ship address is not open and I had to go in store to pick it up. I had gotten there and it was not there at 5 PM that day. It still wasn't there. Nothing but problems with Customer Service on the phone. It's very hard to get a hold of anyone and when you do they talk over you not even giving you a chance to speak. I had to go on this giant loop with this guy about stuff when my question not even what he was talking about they are very rude and do not speak, correctly, the meaning being courteous on the phone after all, they are customer service and supposed to be helping politely. My vehicle has been broken down and I have been waiting for a part. It was in Tacoma Saturday. The guy said it wouldn't stay in Tacoma. He couldn't leave it there, but had to come to Tukwila, which is an hour north of me because I live right next to Tacoma. I got to Tuckwilla. It was not there. I wasted a whole trip because I had to go back home for babysitting. Fedex has been the most frustrating shipping company I've ever worked with. I would gladly choose UPS or something or something like that over Fedex. I cannot believe it has gotten this bad.

Date of experience: February 15, 2025
Georgia
1 review
0 helpful votes
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The driver driving crazy and due not responsible driver and fired on the road show any time the finger he it's not responsible driver I was closet have accident

Date of experience: January 24, 2025
Wisconsin
2 reviews
3 helpful votes
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FedEx says they delivered two packages to a commercial business after hours on a Friday. The packages total over $1,000 and were not at the location on Monday morning. FedEx says they are not responsible for reimbursement, since the shipper did not request them to be signed for and they have delivery time lines to meet. Why would the driver deliver the packages after the business was closed, to sit outside all weekend?

Date of experience: January 17, 2025
Spain
1 review
0 helpful votes
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Fedex is horrible
February 4, 2025

Do not buy from fedex, horrible service. They get everything late every time. Horrible. 1/10 do not recommend. This business should go bankrupt.

Date of experience: February 4, 2025
Qatar
2 reviews
2 helpful votes
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Always disappointed with FedEx with no other better alternatives. The main problem of giant companies is that they do not have real competitors. They really do not care what people think. Therefore, they mistreat people and no one can do anything about it because there are no alternatives.

Date of experience: January 8, 2025
Louisiana
1 review
3 helpful votes
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Package delivery
January 9, 2025

Today and yesterday my package was out for delivery. Never received it. Then FedEx comes up with some fabricated lie about the delivery. Must be what FedEx trains there less than educated employees. Maybe FedEx is bringing illegals into the United States so they can work for them as slave laborers. Certainly would not surprise me. FedEx used to be great. Worst of all delivery companies.

Date of experience: January 9, 2025
North Carolina
2 reviews
3 helpful votes
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Flamboyant Incompetence
January 18, 2025

Today is Saturday. Every day this week Fedex has listed my $2000 guitar as "scheduled for delivery", starting on Monday. I've called their "customer support" every morning once it fails to reach that critical next step- "out for delivery", and every morning I have been LIED TO about this fiasco.
Eventually they HAVE to deliver it, right?
RIGHT?
Do they deliver packages or STORE them?
Only time will tell.
Update- Now it looks more and more like my guitar got STOLEN. Yesterday their rep was telling me she was looking at an image of the actual box sitting in the shipping trailer, now they're asking me for a DESCRIPTION.
I guess what I'll wind up with is a refund in a few weeks. Thanks, Fedex.
I intend to make a concerted effort to avoid them for the rest of my life. I have ZERO intention of ever going through anything like this again. Hopefully they'll go out of business, AS THEY RICHLY DESERVE TO.

Date of experience: January 18, 2025

Overview

FedEx has a rating of 1.2 stars from 2,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FedEx most frequently mention customer service, next day and delivery date. FedEx ranks 394th among Shipping sites.

service
1,522
value
1,317
shipping
1,466
returns
936
quality
1,214
+596