I now need to cancel my business FedEx account because of your poor customer service and I want to share my experience with your fine company to all who are out there and I will continue to do so until the day I die. I forgot my dive bag at home on Wednesday, January 24th while going on a vacation to Roatan Honduras. I live in Idaho. I had another friend who was coming to Roatan from Ohio on Saturday, January 27th so I had my son ship the dive bag to her via FedEx on Thursday, January 25th for delivery by NOON on Friday, January 26th. I plugged all the dimensions into the system and it said the charge would be about $170 for the overnight. I called the local FedEx store and they said it might be another $30 or so because of special handling. The package went out as planned and as I was checking the tracking info the next day, it looked like the package never got out of Memphis, TN despite getting there at 4AM on Friday. FedEx later updated the info to say delivery would not happen until noon on Monday, January 29th. I called and tried to get it delivered on time but to no avail. Now, since my friend who I shipped the bag to was leaving on Saturday, I asked to have the bag returned to me at home since they couldn't get it there on-time. That was one issue, but it gets sooooo much better. I looked at my FedEx statement this month and noticed that they charged me $541.88 for the shipment to Ohio and $82.92 for the return. So, I am expected to pay over $600 for a package that they couldn't get there as promised and I was quoted less than $200 to send. I called FedEx today and they claimed that all the charges were legitimate and wouldn't reverse or lower any of them, despite my $82.92 return getting delivered in less time than my $541.88 priority overnight. As I said earlier, this will be my last FedEx shipment that I ever send and I will be closing my business account as well since I won't do business with such an unethical company. Wow, just wow! I will be disputing the charges with my credit card company as well.

Package that was supposed to be delivered Wednesday still not here on Friday. FedEx's website says it will be here Monday, which is two days after I leave for the business trip I need the package for! Don't bother paying extra to have FedEx service and don't try to contact them asking them to deliver ASAP. The website, virtual assistant, contact customer service, and Google search all send you to the same phone number, *******339. This connects to a snotty recording which will not send you to a human, then hangs up. There is no FedEx anymore, there is just We'llDeliverWheneverWEFeelLikeIt,ToughBeans.

I can't even begin to describe how upset I am about my recent experience with FedEx. It's just mind-boggling, and I need to spill the beans!

So, I gave FedEx a package worth around $2200, and you won't believe what happened next. The package vanished in thin air right after they picked it up! No, not during its journey or at some mad busy hub, but right after pickup. I mean, seriously, theft is the #1 explanation here, and it feels like FedEx wants to ignore it!

And here's the kicker – FedEx is BBB accredited! It's truly puzzling how they can have that accreditation with the highest rating A+ when they fall so short of their obligations.

Now, let's talk about their response - or lack thereof. They're basically ignoring our letters about the whole thing! A whole bunch of correspondence tossed in the bin... just to add insult to injury.

I'm honestly shocked that a BIG company like FedEx can get away with this. They didn't just mess up; they broke our trust in a big way. It's just not right.

If you're thinking about using FedEx, think twice! They're not taking responsibility - they're not talking to us - and they're definitely not making things right.

Don't make the same mistake I did, there are better options out there, folks. But hey, let me know if you got similar stories.

I would love to hear I am not alone in this E*P*I*C fail.

Tracking Number: **************
Case No: C-*******

#BBB #FedEx #UPS #DHL #FTC #USPC #FrederickW.Smith #RajSubramaniam #MarkAllen #RichardW.Smith #FedExCustomerRelations #ElizabethNeal #JessicaParton #LexLannom #YELP #ConsumerAffairs #SiteJabber #TrustPilot #FedExHelp

Ordered something, went to a smoke shop, they handed it to a garage. I HAD TO GO FIND IT. I DON'T KNOW HOW YOU CANT GET A SIMPLE ADRESS RIGHT!

I recently had an incredibly disheartening experience with a FedEx driver who, despite having full access to my apartment building, refused to open the door and deliver my package. This incident has left me without my crucial medical package and has added unnecessary inconvenience to my already challenging situation.

To provide context, my apartment building does not have a doorbell, gate code, passcode, key fob, or any similar access control measures. The delivery instructions clearly state that access to the building is not required, and the package should be brought up the three sets of stairs. However, the FedEx driver claimed that he had done everything possible and couldn't deliver the package because nobody answered when he rang the doorbell, despite there being no doorbell present on the outside of the building.

Complicating matters further, I have a broken leg and am unable to easily move around or visit a store to replace the delayed delivery. Understanding the urgency of my medical package, I explained my situation to the driver, hoping for some empathy or assistance. Regrettably, the driver responded with an unsympathetic remark, stating that he would have delivered the package if I hadn't been perceived as rude, thereby exacerbating the frustration of the situation.

This encounter has left me feeling not only frustrated but also abandoned during a time when I am relying on reliable and compassionate service. It is disheartening to realize that a lack of fully reading the address labels and special instructions or understanding led to such an unfortunate outcome. As a customer, I firmly believe that delivery services like FedEx should possess the necessary information about each delivery location to ensure a smooth process.

I strongly urge FedEx to review their procedures and provide comprehensive training to their drivers. Understanding the diverse circumstances in which customers may find themselves and offering suitable solutions that accommodate their needs is paramount. Additionally, fostering a culture of empathy and understanding within the workforce will significantly enhance the overall customer experience and prevent unnecessary inconveniences, like the one I have encountered.

In conclusion, my encounter with the FedEx driver was deeply disappointing. Despite having full access to my apartment building, the driver refused to make the delivery and displayed a lack of empathy for my circumstances. I hope that my feedback encourages FedEx to address these issues promptly, as it is essential to provide reliable and compassionate service to customers, especially in situations where medical needs are involved.

My delivery date
was 10am to 2pm Saturday 3 June. Package never arrived and no contact from Fedex

Because these delivery people (especially FedEx it seems every time, not UPS or USPS) do not pay attention to apartment letters and they always either deliver the neighbors' packages to my door or vice versa and it's really aggravating. My door clearly has the letter "A" (I bought it myself to put on the door because of this ongoing issue) on it and his door is literally on the completely other side of the house/trailer and on a completely different side street as we are on a corner but yet somehow my package still ended up on his doorstep so I just had to drive around and trudge through an unplowed driveway and at least 6 inches of snow to get my package which I should not have to do because your delivery people don't pay attention to apartment letters/numbers. Just because it looks like one house or trailer my address clearly says 17A NOT just 17. Then, FedEx again, about two months ago I ordered a Christmas present from Amazon and it never arrived at all so I had to get a replacement and it claimed under the status that it had been delivered but it was nowhere to be found on my door, porch or even the neighbors. Thankfully the Amazon seller was smart enough the second time to use USPS to deliver it instead of FedEx again. Then about a month ago I helped my friend's elderly and disabled mother order a 65" television from Walmart and again it was FedEx. When I ordered it, I put specific instructions under delivery that her apartment was in the back and it needed to be brought up the stairs as she is disabled. Of course, the instructions were not even close to being followed, not only did they not bring it up the stairs and leave it at her door like they should have anyway (even without instructions which there were) but they left it on the side of the building not even in front of the store out fronts door or the other apartments door just in the middle and leaning against the side of the building and we had just had snow the day before so the ground was wet and it was left on the wet cold ground for at least 2 hours (a $500 television) until we could find the help we needed to get it upstairs for her but we had to stand out there the entire time so no one would steal it. She had even been waiting to get the delivery notification and as soon as she got it stating it was delivered, she ran right out to try and catch them and they were already gone so she could not even catch them to get the help she needed which should have been given automatically as a professional delivery service/company and per the instructions. This should not be a problem no matter how big the package is because she ordered a large chair from Amazon recently and the package was much heavier and about the same size as this 65" television and whoever delivered that left it right outside her door at the top of the steps as they should have because that is a delivery persons' job is to deliver it to the correct address and leave it at the persons' door…so it probably was not FedEx because it was done correctly. And if a delivery person/driver is not physically able to properly deliver upstairs and larger packages then they should not be hired to do a job that requires such physical needs or they should have two delivery people in a truck if that truck is assigned to larger packages. I wish when I ordered things from any website or company that I had a say on which delivery company they use because I certainly would NEVER EVER willingly choose FedEx, if I did have some sort of say maybe I would actually get my packages.

Very rude. No help at all. I am very unhappy...

In general I avoid using FedEx since they tend to either fail to ship packages I send through them on time if at all, or alternatively my packages are delivered broken or otherwise in state significantly worse than I dropped it off, but unfortunately many international companies send through FedEx.

Of the ~8 internationally delivered packages I've received in the past couple months, 5 of them have been delivered either broken/with broken components, or have failed to arrive by FedEx's self-imposed delivery date despite sitting in the local warehouse for upwards of 16 hours prior to delivery and more often than not showing as on the way on the expected day of delivery.

With this most recent delivery, the driver pulled into my driveway, looked in the back of the truck for a total of one minute and drove away without delivering the package. Of course the online tracking information listed it as "out for delivery" throughout the entire day, leading me to wait at home for a package I would not be receiving when I had a list of things I could have done instead had I known.

The only reason I learned of these events is due to looking over security footage to clear some space on the system. While not the fault of the customer service representatives, calling the help line also did nothing to remedy the issue, causing me to waste another hour of my day attempting to see if maybe there was a way to rectify the issue if I were willing to navigate to wherever my package would find itself that night or alternatively to any FedEx location whatsoever.
What I did learn, however, is that the FedEx system had reported my package as "not on the truck," likely since the driver looked, and drove off. Meanwhile a few hours after the phone call, the package tracking system provided online still reports the package as out for delivery. To it's credit and for what it's worth they changed the date to "Pending" at the point though.

Even worse so, in an attempt to request pickup at a FedEx location to mitigate the possibility of a repeat of these events, I was told that it is not possible to reroute the package under 24-48 hours, but even if it were possible, the package is too heavy to deliver to a location for me to go pick up. While I wouldn't call that unreasonable, as it is a ~45 lb package, it almost feels at that point like the process is intentionally harder than it really needs to be.

The worst part is that due to it being FedEx ground, and despite the failed delivery being completely out of my hands as well as my willingness to go out of my way to get my package, I was assured over the phone that the only way I would get my package would be to wait 3 days for them to reattempt delivery, as this particular package was to be delivered on a Friday. The silver lining here is that for some unexplained reason, likely related to the nature of the situation, but also possibly even as a result of contacting customer support, my delivery changed to a plan that ran on weekends and subsequently delivered the next day as opposed to the next week, so whoever made that choice certainly cut some of the edge off of my experience on this particular day.

Overall, while I understand that accidents happen and regardless of who made the mistakes that caused these packages to arrive in an unsatisfactory manner, or not arrive at all, a rate of failure is to be expected if any human is to be held to human standards. That being said, the rate of failure I've experienced with FedEx is honestly astounding. When compared to UPS, Amazon, or even or USPS, FedEx is consistently the weakest option while not even providing compensatory pricing, if I could I would give a solid 0, and a tip to those looking to deliver through them: make sure your packages are not time sensitive, fragile, or in need of temperature control because what happens to these packages after they leave your hands can vary wildly, and easily for the worst.

Ordered large metal shelves from Origami Rack on 11/07. Tracked my shipping with Fedex. It was not delivered to my home. It was delivered to my neighbors home 2 houses away. They have a similar address. It is a large 80 pound box and I could not get it alone. My neighbors were not home. I informed Fedex they delivered to wrong address and to get it and deliver it to the right address. I also have an account with fedex that allows me to give instructions - which was there explaining not to bring to neighbor and how to find my house. I went back to neighbors house and box was gone. Turns out they were out of town. During the investigation they told Origami Rack that it was delivered to my home by the garage. I do not have a garage. 3 weeks later Origami Rack filed report and it was shipped again. - It all happened again. But even worse. I got tracking info and was told it was being delivered monday. Got an update saying delivery attempt was made (when I was home). I call fedex and they say there system is not good. What happened was it was scheduled to be delivered but it was not on the truck - so the system puts in delivery attempted. I tell person on the phone the whole story and to please add notes, describing my home and check my address. Fedex says my address has a unit number (and it does not. I am in a private home with no unit number) They say will correct. Same thing on Tuesday. Tracking says a second attempt was made to deliver and tomorrow will be final delivery. I call Fedex. Same thing. No delivery attempt. Delivery will be tomorrow. Same thing. I call Fedex and rep connects me to the warehouse in Jersey City where the box is. I speak with manager there and tell her the whole story. She looks up my address on google. Finds my house - describes it. White 2 story with flag. Narrow steps. I tell her driver can leave at top of driveway by my back gate because it is heavy and will be hard to carry up the stairs. She says she will leave instructions for driver. See an email this morning (Thursday) says it was delivered. Has a picture of my neighbor's house. Box was carried up many steps to their front door. Box is in bad shape. I go to their house. No one is home. I call Fedex. Tell them where the box is and please go get it and bring it to me. They ask to verify my address. Unit number is still there. I said I updated that (which I did mon, tue and wed). It was never updated. They said the shipper has that as my address so they cannot change it. The unit number (actually letter) makes it look more like my neighbors address. I tell them the whole story again. It is now under investigation. I looked at my email from Origami Rack. They did not have the wrong address. I looked at the shipping label on my box at the neighbor's house - it is the correct address - not the one Fedex has when you call them to verify your address. On my account it also has my correct address. Fedex is wrong when they said the shipper gave them that address so they cannot change it. Every other day I was told by the rep that they would fix the address - but actually cannot. I hate being lied to and "yess'ed" over and over. Also - the box is falling apart. Bottom of box opens up if tried to move and you can feel item sliding out.