J L.

I have had multiple packages consistantly extremely late the past month. I know we've had bad weather across the country, however, there has been grotesque overuse of that being the excuse. These packages make it across the country just fine or maybe a day late. But then they get to Bend Oregon, where they sit for several days, stating day after day, the package will be late due to extreme weather conditions. I live 30 minutes from Bend. I have also driven to Bend during these " bad weather conditions". It's been in the 50's and 60's for weeks. How stupid do you think we are? I am sick and tired of your lies. Who is responsible for all the lies you put on tracking? Who is responsible for stating its on a truck when it isn't? It's NOT the drivers. Who is responsible for all of these lies? My guess would be the supervisors, managers on up the list. They are responsible for everything and everyone down the line. Sadly its the Drivers and Customer Service Agents who get the angry frustrated customers, so the supervisors, managers and the like, don't have to take responsibility.
Well I, for one, appreciate the Drivers and Customer Service Agents for taking all the crap for what their supervisors, managers and up, set them up for. You all deserve a HUGE raise and "thank you" from all those above you. As for those "above", shame on you all.