UPS delivery. Been hear at this address for 55 years. Had all the delivery services UPS, Fed-X, USPS for mail box delivery with reading instructions if needed for big package delivery and had services call if they didn't understand them. Always when ordering left instructions for delivery. UPS has been delivering to me for at the very least 45 plus years. They were the best years ago. Strict with UPS people fowling deliveries to make sure they were done correctly. What happened to your once quality service UPS... to the most disgusting ever now?
Now I have shipments sent back with these idiots because they can't find or could care less about the items being sent by L L Bean, E-Bay etc. Last delivery sent with a picture of UPS truck not the clothing stuffed in my mail box crushing the federal mail in it. I have pictures of the item I sent back to L L Bean saying if you use UPS shipping I will no longer buy off of you, and the same to E-Bay.

So UPS says we are sending it to be signed by you to be excepted. Now let's review that statement by the wizards. The problem is they can't find my house, HOW the heck are they going to have me sign it with no time for delivery, or phone call to me OR for me to build a guard shack to sign their UPS to except next to my mail box for delivery. But it continues... 40 plus year and then this from UPS? Add in 32 years in the military retired and a Disabled American Veteran. It gets better. All the mail Boxes on Suomi Rd. Hyannis have been hit by thief's. I have had 2 checks forged and one cashed for $600.00. Mail missing that me thinking they were mailed and paid but were apparently thrown away and than the people who didn't get paid start sending nasty grams...and this was before I even got my checking account statement to know there was a problem? So I now mail every piece of mail going out inside the Post Office.

I spent HOURS trying to get a hold of UPS CEO Carol Tome which was another cluster you know what.
Changed my password so I could get in to do it where the old one would not WORK which I finally got in and just more BS and canceled it. Disgusting... So now I have UPS sending stuff back and no idea where it is waiting for it.
If anyone knows the CEO's of UPS e-mail I would love to tell her what I think of their BS service and quality of their freaking employees. Any ideas let Sitejabber know and maybe they will send them on to me.

I bought 2 air conditioners on Amazon and they were never delivered 🤬🤬🤬🤬in LAS VEGAS. DRIVER STUPID

AVOID AT ALL COSTS! My NIGHTMARE experience trying to ship overseas with UPS! HOURS of lost time, income and patience.

Dec 4,2023 - First I started with the online form to ship my package 75 x 90 x20 cm, 23 KG from London to Montreal. I answered all the questions, filled out all the forms, researched all the custom codes for the various items in my box, filled in all my billing information (over 40 minutes of wasted time). When I pressed SUBMIT I received an error message saying that UPS can NOT ship this package and advised me to call a customer service representative with a provided number – which I did. The friendly agent assured me that the package could be sent, but that the online form would not work for me (no explanation) Instead she took all my information (in abbreviated form) and asked me to have $147.22 pounds ready in cash for the delivery person who would arrive the next day with a WAYBILL and CUSTOMS FORMS I would need to fill out. I asked, "May I just give the driver 150 pounds even?" Her response was "Uh … No!". So I proceeded to go outside and find the exact change I needed to pay the driver who was estimated to pick up my parcel between 9 am and 5 pm (nice big window). So I took the whole day off work to wait at my London studio for the driver.

At 10 am the next day, the driver kindly called me from his personal cell to advise me that he would not likely arrive before 2 PM. Ok. Driver arrived at 4:30 PM. He did not have customs forms because, he reasoned, no one advised him that he needed to bring one. So I had to take ANOTHER day off work the following day. He arrived on Dec 6th with the waybill but no customs forms. He showed me how to write it out by hand. I did it exactly as he advised.

The package was scheduled to be delivered on Dec 11. It did not arrive. Christmas rush I reasoned. Christmas came and went and my package (an animation desk I need for work) had still not arrived. By now I was in Montreal and had to pay for a phone card to call UPS UK. They customer service agent told me the package was lost and we needed to perform a "trace". He emailed me the "trace forms" and hung up. When I looked at the email, it was a "claims form" for a lost package and I was being asked to settle a claim with UPS. UPS seemed very eager to simply dismiss the idea of a search for a lost package, and pay me out. I called back explaining I didn't want to be paid out, I wanted them to look for my package. They told me the only way to find the package is to start a "claim" and ask to be paid for the contents of the package. So I clicked on the link and was referred to a deliriously cheerful video explaining it's SO simple and easy to file a claim. Well after 30-40 minutes of filling out my claim forms – the claims forms online failed too. Only giving me error messages. So I had to call back AGAIN. (keep in mind I'm abbreviating all this. The phone line randomly disconnects, and I have to call back and get back in cue each time. Finally I'm assigned a case worker, who I can communicate with through phone and email. After several days he locates my package in Spain – where it languishes for several more days. Finally, it's delivered (to the wrong address) in Montreal in early February (no delivery notification ever received by UPS), but I am only able to determine its location on February 10th. At this point I've had to purchase an entirely new animation desk to be able to continue working. When I get the package back (had to take a cab across the city to retrieve it) I see someone has cut two large gashes with an exacto knife, so that it's easier to hold (presumably).

When I get it back and ask UPS for a refund they find a loophole – "As per a check from our system, the request is not approved since, based on our system, when the package is in transit, there's an inadequate merchandise description for this package." When I ask how the merchandise description is inadequate I received a message from a second person "Apologies for the confusion Inadequate merchandise description can be an incomplete description of goods, incomplete or incorrect size, weight and length of the package that affects why the package cannot be processed for re. If you want to still reship the package I can coordinate it with the local depot to be picked up for export. Thank you." Perfect incompetence. This organization is a MESS!

Yesterday I went online on UPS.com to schedule a shipment internationally. Should be a simple task as I've done it a lot of times with FedEx and even UPS (once) before. Filled out all the forms online, it gave me an option to pay. First I selected pay with my account, but it won't allow me as it says VAT format incorrect. Of course I am not signed up for VAT as it's a just a gift of no commercial value and I am a private person. Then it says I must add my UPS account to it. I did. But then it says account has already been added. OK, but when it is time to pay it says I must add a new or existing account. Does not make any sense. Then I selected to pay with Paypal and it asked for VAT again. Then it said my pick up location invalid (b/s), finally I was able to get rid of that error somehow (magically) and went on to pay with Paypal, was transferred to my Paypal account and paid for UPS shipping and then it supposed to return me to a UPS website, but instead it just opened a blank page and after waiting, nothing! So I returned to the UPS website to print the shipping label but my shipping history has NOTHING listed there! How could UPS erase everything but charge my Paypal for shipping!?

UPDATE: I keep on struggling with UPS.com website and find new and new, more and more ridiculous errors like this one, after I tried to update my account and add a credit card payment to it:

"We use invoice data to authenticate account ownership and protect your information. Unfortunately, since your account has no associated charges, we are unable to let you edit this information at this time."

More nonsense continues. I went and opened a different browser and typed www.ups.com and it opened a UPS website all in Arabic... And I thought FedEx was rubbish (I stopped using FedEx a while ago).

More nonsense: Now I tried to edit my phone number and email address and no, IT'S NOT possible either:

"We're sorry, but we're experiencing technical issues. Please refresh your screen or try again later."

Now I am trying to look up my shipping history and I know I had a recent shipment about a month ago, so I looked up everything for the past 3 months, but UPS can't do that either:

No activity found for this date range.
We can't see any shipments in the time period selected. Try searching a different date range. You can also find a shipment by tracking number or other reference if available, or go to your UPS My Choice Delivery Planner to find a parcel sent to you."

And then trying to order a shipment pick up and to print the label UPS keep on quoting fantastic amounts, all different such as $56 then $65 then $130 then $225 then $330 and then $340... and when I keep on closing and login again finally after hours of struggling it gave me a $56 quote again. Does it have to be that way?

No more ups!

This is the final version of a review I originally wrote on 8 September. I bought a second-hand printed item from Europe in August, and UPS have behaved disgracefully over their failure to deliver it. First they gave me no information about the delivery; then when I rang up I received inaccurate information from someone who did not understand what I was asking; then I received inaccurate information via the UPS website (which told me the package would be delivered on a certain date – it was not – then said it would be delivered the next day – it was not). I requested more information by e-mail, twice, and finally received a call from someone who told me that the package had been held pending the payment of custom duties and a fee. This was the first I had heard of this. There should not have been any duties on this item, as the import of printed matter is not taxable. UPS tried to extort this money from me, and also from the sender. At this point the sender requested the return of the item. After this was achieved, UPS continued to attempt to extort the "customs" duties and fee, first from me and then from the sender, despite the duty not being due, and the package having been returned (so not imported). They harassed the bookseller who had sent the item, and intimidated him, until he paid the fee (which amounted to nearly 300 Euros). I complained about this process throughout, stating my case and asking UPS to waive the charges and stop harassing the bookseller. But they replied with bland formulae (like those they use to answer these Trustpilot reviews) and refused to help, insisting that the duty and fee were due. And they insisted that if any refund were to be claimed it had to be done by the sender (the bookseller), who wanted nothing more to do with UPS after this experience. I asked them to sort it out. But they said there was nothing they could do. I have now re-imbursed the sender the cost of the "duty" and fee because it was not fair that he should have paid it, having been bullied into doing so, and to letting the matter drop, by UPS. This is quite outrageous. UPS has made 300 Euros out of an innocent victim, whose only mistake was to use UPS in the first place. They have their money and are satisfied. But I am not, and I would like to make public how appallingly UPS have behaved. DO NOT USE UPS! And do not believe their bland statements that "This is not the experience that we want you to have". They do not care for their customers and the only thing that will move them is if they start to lose income through a loss of reputation. So, I would say, DO NOT USE UPS, and pass this message on, and encourage everyone you know to repeat the message: DO NOT USE UPS.

I will start by saying that I don't tend to write these reviews, but my recent experience with UPS has been completely unacceptable and I people should know.
I have waiting for an important package at home for the last 4 days because each consecutive time UPS are claiming it will be delivered the next day. This is an urgent package that I need for an overseas trip tomorrow morning and I still have not received it nor have any hopes of receiving it.
After the second day of non-delivery, confusing and misleading messages from UPS, I contacted UPS by phone. I had to speak to 3 different individuals and spend hours on hold before somebody was actually able to provide any clarity on the matter. At first, it felt like the individuals working at UPS were as clueless as I was with regards to the whereabouts of the package, which shows a tremendous lack of coordination and communication skills which one would expect are the foundation of a delivery company. No direct lines with the local depot, no direct lines with drivers, no real time update, no way of actually being helpful. All they hinted to at first was that a note would be left to the driver explaining the urgency of the matter.
After further phone calls and discussions, I was told that the package had not been delivered because the driver had gone to the wrong address…again a completely unacceptable from a company like UPS. But even getting to that answer was a tremendous task in itself and nobody along the way took any actual responsibility for the mistakes… We concluded the call by agreeing that the package be delivered the following day at an unknown time and in case nobody was home to be left at a nearby collection point. There was not much else I could do and just have some faith...
Come the next day and once again I am home all day waiting for the package to be delivered (fourth day in a row), to my "surprise" the package is not delivered by the early evening so that when I start to wonder again about the real meaning of a "delivery company." Clearly, I have no direct line with the person I had been discussing my matter at length the previous day, so I ring up the customer service desk. After explaining my situation to 5 different people and spending again more than 2 hours on the phone, I am able to contact the same person from the previous day. She now explains that actually the package did not leave the warehouse in the morning because of a missing duty payment…this was really the icing on the cake. I had already made that payment the day before and she was aware of the payment because she was the one who processed it for me over the phone, but for whatever reason has not been updated in the system. Again, another mistake by UPS leading to a package non-delivery. But even IF that was actually true, the delivery notices indicate that payments are able to be taken upon delivery of the package. Alternatively, you are given the option to pay for the package through the website, which I also attempted after the first non-delivery, but little surprise there it did not work. So ultimately, another mistake on UPS for the non-delivery which itself is not explainable.
In conclusion, I have been waiting at home for this package for the last 4 days under the impression that each time it was going to be delivered the following day. I did not receive any proper explanation during the first 2 days as to why the package was not delivered. It was not only until the third day and after hours of phone calls that I got a reason (completely on UPS's fault) for non-delivery but was promised a first thing delivery the next day. Come the fourth day and I get a new different reason for non-delivery, again a mistake by UPS. Here I am still waiting for the package to be delivered, which is a very important item that I require for a trip out of the country that I have tomorrow morning.
If UPS want to stay in business as a delivery company they need to: i) implement real time tracking like many other delivery companies and direct contact (even through chat) with drivers, ii) improve software systems to update more regularly and provide detailed answers as to why a package is not delivered, iii) improve software systems to allow for payments to be taken, iv) improve internal employee communication and coordination, v) improve employee accountability to assume ownership of mistakes done by the company.
I know I will not get compensated for this bad service and the numerous mistakes made by UPS. The purpose of this review is for the people to be aware of the quality of service provided by UPS, but more importantly for UPS to be aware so they can assume responsibility for their mistakes (just like in any other customer facing job) and to service as constructive criticism to improve their service, otherwise they are destined to die against competition.
Best of all…this is not even the first bad experience I have with UPS.
I have lost all trust in UPS and it's actually a paradox that they are considered a delivery company. I will avoid using them at all costs going forward and would strong urge others to use alternate methods.

The issue that I have experienced was: On 11th July, I booked and paid for a courier service to deliver A4 envelope to Cape Town from London, UK. It was dropped off at a collection at 6pm that day. I was assured from UPS and the newsagent it would be collected 10am on 12th July 2023.
I tracked to find no courier has collected it until I went in the store to enquire why wasn't. It was still there uncollected on 13th July 2023. I then realised it would not reach its destination (Cape Town, South Africa on Monday 17th July 2023 by the look of how UPS handled which proved me right to think that.
I tracked online again to find it was recorded delivered at 'Slough, GB' on Friday 14th July 2023.
Today as 18th July 2023, I tracked online to find it was still the same as 'delivered at Slough, GB'.

Already a day late and it has not even left the UK for South Africa. It has left me quite stressed about my package potentially tofall in the wrorng hands and why was it still at Slough, UK instead of arrving Cape Town?! I have paid for a delivery that didn't happen. PS has been difficult to get hold of with useless online tracking system that is not clear or updated. Where is the package UPS?!

Ok... I realize it's all about the weakest link at these services, but according to my estimates, they all went to UPS.
I SHIPPED A GIBSON GUITAR LAST YEAR. The customer gave instructions on how to wrap it and was confident it would be ok. I thought so too. It was, after all in a hard shell case and the thing had survived 100s of gigs! So I took the strings off... wrapped it in foam wrap, being careful not to make it fit too tight in the case. Then I wrapped the case in hundred of wraps with a shrink wrap... then I TRIPLE BOXED THE WHOLE THING. WITH DOUBLE THICK CARDBOARD. IT NO LONGER RESEMBLED A GUITAR CASE...AND it got there. Looked ok... no damage to the box? No damage to the case... took him a half hour to finally get the guitar, that had been gently immobilized in foam... and the headstock was broken off. A near impossible feat. They did it.
Several horrible experiences later, I'm convinced I can ship this little amp. It's light, built like a tank. So I pack it in heavy cardwood box... that woody board made from paper pulp... 1/4" thick! And basically crate it in that. Then tape and shrink wrap... then cover With sheets of polystyrene foam... more shrink... then the first layer of cardboard... tape... then shrink... then another box over that, slightly looser... taped... then a huge double thick box over that... which had been a little crumpled. But ideal, as I wanted the last layer to absorb shocks, do I taped it loose, then some more shrink wrap again... it was now TWICE as big as the amp! Just hot the news. The amp wasn't damaged from the outside... the amp chassis was ripped loose from the mounting screws... pulled through the hole. Breaking the wooden case, and two corners smashed from the pieces flying around inside, all of which were anchored and packed tight with packing INSIDE THE AMP.
A sweet boutique amp... destroyed... there's nothing these simians can't break... there's nothing that they'll treat with care... just^$#%^& kiss it goodbye!

New one! I shipped a road model electric piano, which is BUILT INTO A HARD SHELL CASE... the whole thing was a CASE... same old story... I packed it insanely... layers of thick foam OVER the hard shell case... shrink wrap... wooden boards, HUGE CORNER GUARDS... the outside looked perfect... inside... carnage. It nearly lost me an account because the site I sold through thought there was no way it could be this damaged in the mail. I fought it and won easily, with 100s of pics. I have no pics of the carnage on the other end, but power amps modules ripped from their mounts, power supply ripped off from G force stripping screws, destroying speakers, keys and harp broken,all mounted in wood with huge wood screws... and the hard shell cases even cracked from throwing this piano. They threw it.

Their customer service is one of the most disorganised I've ever experienced. The individuals I spoke with on the phone were friendly enough and tried to be helpful, but it's clear the overall management and leadership at UPS is absolutely horrible. It took me 2 hours (!) of phone calls to get the help I needed. I would call their general customer service, they would ask me for my tracking number, etc, and after all that would transfer me to another department. Then I'd have to explain the same situation yet again (that the package I've sent using UPS Express has gone missing and there are no tracking updates whatsoever). Then that department would tell me I need to "file a claim" online and asks me for my email address so she can send me a link (don't you have my email already if I just gave you my tracking number?). Instead of helping to fill out a claim for me through the phone I now needed to do this myself through the email link which is fine.

I click the link and (because clearly UPS doesn't check to see if their website pages are working correctly or updated) I'm not able to select the option "Sender". The only option available to click is "Receiver", even though I am the sender of the package. Also, my problem isn't listed under the "Select reason for claim" list. All kinds of issues are listed there, but not the simple option of "Missing package". So I'm not able to file the claim correctly. Then I had to call them back yet again and explain that the the claims page wasn't working correctly (because of said issues). They then ask me to call the technical department, and instead of just transferring me, give me the number instead. I write down the number and call the tech department. Long story short, they weren't able to help me and I had to call regular customer service back again and explain the whole damn situation yet again, as well as giving him my tracking number yet again. Thankfully, this guy was friendly and helped me out. He helped file a claim for a missing package through the phone, and said I should be contacted within 24 hours through phone or email.

I thanked him for his patience, and immediately after the phone-call I'm asking myself "Why am I thanking him for HIS patience, when I have just been on the phone for literally 2 hours, trying to get the help I need for my missing UPS Express package." Shaking my head haha.

So now I'll have to see if they indeed contact me within 24 hours to help me figure out where the package is. Again, I chose the UPS Express option (which is close to $40) because I wanted my package, a large envelope with a gift, long letter and a birthday card, to reach a friend in the U.S. on time for his birthday. 6 days later there's been no update on tracking and I don't even know if it's left my country (Netherlands). So I paid for Express shipping and not only has it clearly not arrived on time for his birthday, it appears it hasn't even left my country yet.

Long story short: One of the most disorganised customer service experiences I've had, and also one of the most exhausting. If they were well organised this issue could have been solved in 10 minutes. Again, I spent literally 2 hours on the phone trying to get the help I needed. It's quite outrageous. Unless I truly had no other choice, I will never ship anything with UPS again. Last time for me.