• Extreme Terrain

Extreme Terrain

Overview

Extreme Terrain has a rating of 4.46 stars from 6,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 2nd among Auto Parts sites.

  • Quality
    231

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 85%
Positive
2,482
Neutral
137
Negative
300

Instant Feedback

33,802 reviews

89
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What reviewers want you to know

Positive highlights

  • Great shopping experience - I was able to quickly find my order history, and reorder parts that I need to replace.
  • Easy to navigate site, quality product, fast delivery

Critical highlights

  • CUSTOMER SERVICE IS THE WORST EVER.MY REAR SHOCK IS LEAKING.
How would you rate Extreme Terrain?
Top Positive Review

“Pretty Good”

Brian H.
4/8/24

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Top Critical Review

“Still in transit”

Doug O.
4/10/24

Was told Sat delivery then Sunday so dicided to put jeep on jack stands so as soon as they were delivered I could do all 4 brakes. Well still no delivery and Fed Ex states delays. Guess I now have to take Uber to work $$$$. Very disappointed

Reviews (6,730)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1319) shopping experience (400) quality product (223) jeep parts (226) jeep wrangler (225)
Thumbnail of user philipk494
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I purchased Barricade Rubi Rails; Textured Black (18-24 Jeep Wrangler JL 2-Door) from Extreme Terrain as ET was recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I am very pleased with the product and the short time it took to be shipped to me in New Brunswick Canada. I just received them today so not installed yet but they look great and seem pretty "beefy".

Reason I chose this business:

Recommended by DIRT ROAD CRED, a youtuber I follow who specializes on Jeeps. I hope top make other purchases from ET.

Thumbnail of user dougj370
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I recently purchased the power stop brake kit and the braided hoses. Upon completing my installation and brake bleeding. I drove down the street to check and come to see that the line blew. As this is Easter and between business hours. Will they honor their services. I do believe the product to be of quality and dumb luck to have received an improper part. But this experience will determine my future with extreme terrain.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry to hear about your PowerStop Stainless Steel Brake Hose Kit.
I have reviewed your order and I see that your replacement has already shipped.
Please let me know if you have any questions.

Amy
EXT 1257

Thumbnail of user geraldw591
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I had blacked an item not available due to being out of stock. I set notifications to alert me when back in stock. I had placed the item in my cart so when I got notified when available I could scoop it up. Sure enough, notification, paid and will be here on Feb 7th 2024. From wanting the item and paying for it is was roughly a month. Extreme Terrain made it easy to bring back awesome products.

Thumbnail of user madtownbobm
1 review
0 helpful votes
April 12th, 2024
Verified purchase

After much research, I settled on a product that was available via many sources, including Amazon. I opted for ET because they were easy to reach by phone when I had a question. The price was equivalent with no shipping costs. Product arrived quickly and went on in short order. Will come back to ET again when I need aftermarket options for my Tundra.

Reason I chose this business:

Ability to connect with a "real" person to discuss product.

Thumbnail of user zacharys227
1 review
0 helpful votes
April 14th, 2021

Last year I ordered some pegs for the jeep, and unfortunately it was during the riots of 2020. Sales center said it was shipped, and it stopped in a state I can't remember for two weeks. Figured it was lost. I contacted customer service to no avail for a week, then they said it was out of stock. Eventually they got it shipped out to me.

I'm all about second chances. I ordered a Teraflex 9550 stabilizer, shipped next day and delivered two days early.

I hope this company continues to improve because I will definitely be back for more parts.

Thumbnail of user russelll342
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

Everything went fast and smooth, found handles on there site great price very good condition with a few scratches. Worked out great Thanks

Reason I chose this business:

Have what I was looking for.

Thumbnail of user jamess3769
2 reviews
0 helpful votes
February 5th, 2024
Verified purchase

We wanted to replace the console top in our Wrangler. Extreme Terrain had the correct part! Easily installed and looks good!

Reason I chose this business:

Extreme Terrain has so many parts for Jeeps!

Thumbnail of user stevenm1895
3 reviews
1 helpful vote
August 17th, 2023
Verified purchase

Found the item I was looking for to add storage to my '22 Squashed 2 door Wildtrack that worked better for me than any of the other molle solutions - at a very good price over the other options! Packing of the shipment was way above expectations; something I appreciate as returning damaged items from shipping is absolutely no fun... The quality of the product received was excellent as well - Will do business again with this outstanding company.

Reason I chose this business:

Unique storage solution system offered and the price being significantly less than other offerings by the competition.

Thumbnail of user chriss5099
1 review
0 helpful votes
April 12th, 2024
Verified purchase

'05 jeep Grand Cherokee- headlight came very well packaged and installed very easy. Looks to be a great quality product.

Thumbnail of user chrisj1253
1 review
0 helpful votes
August 26th, 2022
Verified purchase

Good looking strong bumper. Super easy install did it by myself in about an hour and half. What took the most time and the only things I'm not to happy with the bumper is making the trailer hitch harness reach it's new position and rigging the license plate light. I really wish this had cut outs for the stock lights or came with an option for a easy swap to something else

Reason I chose this business:

It was on sale

Thumbnail of user angelicae49
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Was a gift for my boyfriend and he loved it. Easy to buy and lovely fast shipping with secure packaging.

Reason I chose this business:

Good Reviews with Jeeps

Thumbnail of user matthews2935
1 review
0 helpful votes
November 30th, 2023
Verified purchase

I had a great experience with Extreme Terrain purchasing gifts for my son to modify his JK Wrangler. The website provides product options at different price levels, install instructions, and customer feedback with pictures.
It's obvious that everyone "mods" their Jeep differently. Glad that he has a place to find inspiration at ET.

Thumbnail of user alanb1447
1 review
0 helpful votes
September 8th, 2023
Verified purchase
• Updated review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right.
My order came without any problems.
The Jeep products I bought are beautiful and undamaged as expected.
The prices are a bit higher but for these items I will not complain.
Very happy with Extreme Terrain so far.
Thank you. AL B

Reason I chose this business:

Licensed Jeep product

Customers should not have to pay for shipping insurance..
October 1st, 2023
Verified site experience
• Previous review

Customers should not have to pay for shipping insurance.
Your company should stand behind your products and your shipping carrier.
Your prices are already too high.
If my product arrives damaged I expect the company to make it right..

Reason I chose this business:

Licensed Jeep product

Thumbnail of user davidd4355
1 review
0 helpful votes
September 7th, 2022
Verified purchase

Easy to order and received in a very timely manner. Very pleased with the quality of the product as advertized. Would suggest however to provide a higher quality set of hardware (bolts & nuts) for installation. Wanted a small step for my wife (required to enter & exit vehicle) but purchased primarily for side protection (sliders). This product provided both, would recommend if looking for same.

Reason I chose this business:

Recommended by a friend who has purchased from you in past. Also looked for competitive pricing.

Thumbnail of user lesliew560
1 review
0 helpful votes
February 4th, 2024
Verified purchase
• Updated review

I chatted with a specialist to see what were my best options for an audio upgrade for my Jeep Wrangler. He sent me 2 great options to choose from. I decided on the Alpine upgrade after much thought. I ordered and receive without a hitch. It arrived in about 3 days. I'm shopping installers now. A review on the sound and quality with pics coming soon.

Reason I chose this business:

I choose Extreme because I can trust secure delivery and quality products.

I was not able to use the coupon offers
July 30th, 2022
Verified site experience
• Previous review
Thumbnail of user jimw1569
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Pleased with these 2" spacers. Appeared to be a great build quality. The supplied lug nuts had good grip on the threads yet didn't stick. Were easy and fast to install. I still have stock wheels... for now... so these helped give my Jeep Wrangler a slightly beefier look. All ready for bigger tires hopefully within the next year.

Reason I chose this business:

Friend recommendation but also the perceived quality of products offered as being solidly constructed and appropriately manufactured for reliability and safety. Pulled the trigger when I received an email from ET of a price discount.

Thumbnail of user jamesm10031
1 review
0 helpful votes
February 27th, 2024
Verified purchase

I was looking at light bars for my Bronco and I was having difficulty finding out of the brackets supplied would work. I used the chatting tool and they asked me if I wanted a rep to call me to talk about it. It's 9:30pm I'm figuring that they will call me back tomorrow morning. Nope, within 3 mins they gave me a call and within 10 mins I found a light bar that worked for my Bronco. Great service

Thumbnail of user adriano86
1 review
0 helpful votes
September 27th, 2022
Verified purchase

I had issues with a couple of items ordered and they took care of everything extremely fast. There were no attempts to get out of any liability or pass blame, they either sent a replacement (which corrected one issue) or took care of any inconvenience incurred by me, no questions asked (which I feel took care of the other). It felt kind of weird having such wonderful and accommodating customer service. I will definitely continue to get my parts from Extreme Terrain!

Thumbnail of user timothyw767
1 review
0 helpful votes
June 21st, 2022
Verified purchase

Was pleasantly shocked when the bumper we ordered arrived today, having just ordered it last night! Expected the two day shipping, which would have been great, but since it came early I installed it today, too!

Instructions left a bit to be desired, but I was able to figure it out and do it solo in about 3 hours, so relatively simple install. Definitely need to acquire some kind of skid plate to fill in the front a bit, but overall very happy with this purchase.

Service
Value
Shipping
Quality
Thumbnail of user robertb3817
3 reviews
0 helpful votes
April 4th, 2024
Verified purchase

I have never ordered anything that was delivered so quick. Awesome job. And awesome selection of products. Thank you.

Thumbnail of user jakep440
1 review
0 helpful votes
August 15th, 2022
Verified purchase

Fast delivery. 2 days. I had zero issues with fit and finish. I have put about 200 miles on it since install and it fixed the problem of my old carrier rattling like crazy. Highly recommend this for oversized wheels and tires or even an upgrade for the stockers. Install time 2.5 hours but thats because I also installed a 3rd brake light ring and license plate to the carrier. Have someone help if you have oversized rubber.

Reason I chose this business:

Always have had great customer service.

Thumbnail of user brianh3615
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Ships fast. Product showed up in good shape. Definitely encountered the brackets being off factory holes, witch ultimately makes the video install sequence a bit irrelevant. Best to have a buddy or kid around that doesn't skip leg day if you want bend it into place. That being said, it was not really a big deal. Overall it looks sharp and appears it will take the light to medium activity nicely. I can only give it 4 stars until I see how the powder coat holds.

Thumbnail of user js1760
1 review
0 helpful votes
June 21st, 2022
Verified purchase

I had high expectations placing my first order with Extreme Terrain. Their website was very easy to navigate. I especially enjoyed the installation videos. They assisted me in making my decision to buy accessories. The follow-up after the sale was most appreciated as I tracked my packages. They were either on time or early. I will definitely shop here again.

Reason I chose this business:

I chose Extreme Terrain to meet my accessory needs as their website was easiest to navigate and had helpful videos. Their prices were also very competitive.

Thumbnail of user robertc7105
1 review
0 helpful votes
June 15th, 2023
Verified purchase

My wife's 2015 JK started overheating suddenly. We changed out the thermostat 4 times with after-market ones since Mopar has them on back order. Decided to replace it with your racing thermostat. Seems to be working great now.

Reason I chose this business:

Google search

Thumbnail of user hectors246
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

Great floor mats for my 2014 wrangler are essential for protecting floors from dirt, debris, and moisture. They come in various materials such as rubber, vinyl, and carpet. The best floor mats have anti-slip features to prevent accidents and are easy to clean. They also come in different sizes and shapes to fit any space. Investing in high-quality floor mats can prolong the life of your floors and enhance the appearance of your space.

Reason I chose this business:

Because, I found you guys online.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 5 days

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4.5
6,730 reviews
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