Overview
Extreme Terrain has a rating of 4.3 stars from 10,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
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Shopping is usually great, definitely like the videos that you post with or for install. The soft-,top I got for my 2dr jk, was Smitty. The product was a little different than in the video. Actually the item was better and had improved features on it.
I have a build I'm trying to button up before Rausch creek in April. I was looking for a specific water storage tank. Dan helped me out excellent service. Also went over a few other things I'll be looking at soon
We ordered the Rivet Style Fender Flares (open box), that were to include the molding and hardware. Upon arrival, the hardware that was included was missing due to not being sealed up correctly. When I asked Kimberly what was included in the sale, she sent a picture of the parts that were included in the purchase. It showed the installation hardware was included. It was lost because the shipper at Extreme Terrain did not zip up the bag and the washers, nuts and screws were loose in the box. Fed Ex put 2 of them on top of the box. We were offered a $45 dollar credit with a NO RETURN option. Apparently they know that the hardware was unavailable and we would be stuck with an unusable part. Spoke with 4 people today. When we asked for a supervisor, the girl said there was no one in today. She then said there was there and asked why we would need to talk to one and refused.
Last order got messed up also. I believe I spoke with James C previously about the problems with the last order.
I put the lift on it took 6 hours. Looks great but the instructions were terrible and the parts are not labelled at all several bags not labelled. I would recommend revamping the instructions and label parts to list what goes where.
I've ordered a lot of parts for my Jeep through the years and Exteme Terrain has always delivered in a timely fashion. All parts were high quality and as described.
This is my second order from you and just like the first one it is all messed up before it even gets here! Placed two large orders in the last 6 months and both were wrong. Customer service was nice but new very little about the product. Not very happy!
I like the way everything is tailored for your year make and model that way you know what you ordered will fit and with video instructions on how to install them.
They sent wrong part with steering upgrade kit which I did not know until parts were installed. Call them to inform about and they would not ship part next day. Said only standard shipping. I have one car which is now out of commission due to company mess up of shipping g wrong part. I have rent car now until part is received & installed. You would think a company would want to get item shipped ASAP and in my hands next day but not Extreme Terrain. Never buy from them again. Could not even get a manager on line to talk to. Company owes me for renting a car.
Hi Michael,
I have left a follow up voicemail regarding your review and call back request. Please feel free to return my call at your earliest convenience.
Thank you
Kelly
I've had the opportunity to order several products from these guys and everything I have gotten has been top tier quality and craftsmanship. The last order I placed I didn't receive the product due to a mishap with FedEx. I reached out to Extreme Terrain and they are sending a replacement. The customer service is absolutely amazing. The same day I was supposed to receive another package from Rough Country and it must have been the same driver for FedEx because I also didn't receive it either. I reached out to Rough Country and they said there wasn't anything they could do. Extreme Terrain has gained a customer for life from me. GIVE THEM YOUR BUISNESS!
Always fast easy an reliable I love that u can look up anything you need very user friendly if you do need help they always respond in a timely manner The products are always exactly what they described. Prices are reasonable
Easy fast reliable parts ordered online every time shows up before it's supposed to
Did what i asked confirmed the order and placed it properly the first time. He is the only one I will call from now on 2 orders with him now and no issues
I love the way the site works. The model of your vehicle is in the system, making it easy to locate products. I can easily find anything I am looking for and the shipments arrive quickly.
I needed a trim piece but had no idea what it was called. Amber listened carefully, consulted with someone else and between the two figured out what I needed. Grateful for the patience and the help.
First order I placed was 2 weeks late, now my second order is 1 day late as of today, and tracking number is saying it's going to be 2 more days until I receive my package.
Hello Jason,
I apologize for the delay in shipping I understand how frustrating this can be and delay your installation. I issued you a voucher as a small token of our apology in hopes you will continue to do business with us in the future. Looks like the Dana 44 Rear Axle Open Differential Spider Gear Kit is due for delivery on 4/10. If you need anything else please feel free to reach out.
Thank you,
Allison
While searching for Rain guards for my 2025 Tundra and came across your open box clearance. The rainguards were in my price range so i went for it. To days later they arrived at my house.
The packaging was not so great hopefully from shipping but the items were not broken that i could tell.
Well worth the price for sure
The Rocker running boards are a very nice, very modern looking boards, I love the coating. The ground clearance stays almost the same. To get in and out of my truck is not as smooth as I thought it would be maybe the drop side step boards might have been better to access my truck.
Contents of package was damaged. Outer boxing was in very good condition. Inside the plastic wrap was a Return Merchandise Authorization for someone else that returned the item. I'm guessing shipping just repacked it and sent it out to me so I'd have to return it. Not good!
Hello Michael,
I'm sorry that you got a returned item instead of a new one! I was able to find your order and saw you processed a return already for the spare tire cover. I apologize for any inconvenience this may have caused you, and I went ahead and issued you a voucher to use on your next purchase online or over the phone with us. If there is anything else we may assist you with, please feel free to reach out to me directly at ext. 1320.
Thank you,
Desiree
Wasn't a fan of having to cut the pipe but there is many different body styles and cab sizes so I understand quick trip to the hardware store for a metal cutting blade for the chop saw and de burred the cut end with my Dremel install it was really easy the rubber hangers were the hardest part because I'm to stubborn to buy the correct tool just follow the easy instructions included in the box maybe 1 hour install time there is definitely strong difference between this and stock there is a drone in the cab hopefully it will get better as I time goes on overall great exhaust for the price
Nathan was very helpful in provided options and alternatives in price and manufacturer for my electric running boards for my Tundra. I am pleased with the choice selected.
I was so surprised I got to speak to a real person. Josh was amazing, he took the time to go through several different options ultimately helping me choose the right part. He was very knowledgeable, thorough & courteous Thank you Josh
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sally,
I am sorry to hear about your expierence with your recent open box purchase for the fender flares. I do see that customer service has setup the return authorization and we are just waiting on photos to be uploaded of what you did receive then you will be emailed your return label. It is very unfortunate that the hardware fell out of the package and we are unable to source any to provide to you. I apologize again for any inconvenience and frustration this has caused you. If there is anything further I can assist you with please feel free to give me a call at ext 1896.
Thank you,
Allison