RealTruck

This was the first time I had used Real Truck. I wanted a very specific item for an older vehicle to send as a holiday gift. I was having trouble locating what I wanted on the wesite. I called the customer service line and the representative helped me find the perfect thing. He was extra helpful and very nice. Delivery time was very fast and the product fit perfectly. Good job!

Thier return sucks, I will not be doing anymore business with them, I am told over the phone that they would send me return instructions, I got a email from them say they where not taking the part back, cause is was a special order, and they showed to have it in stock. Bad way of treating your customers

I had a complete disaster with customer service with your competitor after 2 months they finally acknowledged they were wrong and refunded me. REAL TRUCK had my Wheels & N Fab bars to me in 7 business days. Donald Small was excellent answering my questions through email and initially on the phone. The others that I spoke with concerning my shipment were super helpful and got me squared away. I am team REALTRUCK thank you again for GREAT customer service

First time shopping with RealTruck. They had a rebate offer included on a product that I wanted so I went with them. The highlight of my experience was the people that helped me. From Gaby helping me place my order to the people at the RealTuck rebate center helping with my rebate they were all great and eager to help me. My number one criterion when doing business with any company is customer support and RealTuck nailed it.

I am very pleased with the product, and the customer support, I can only say the only concern I ran across was when discussing installation with support, it seemed to be very straightforward and easy based on the discussion, but in reality there was 23 steps to the procedure. It was still not all that difficult, but still not too difficult to complete. Overall I am satisfied.

I purchased the tracks but couldn't confirm compatability of crossbars on their website. Had to call. After short hold they looked up with what I needed and I got crossbars ordered. Haven't received anything yet. Optimistic it will install fine and save me $500 off of having installed in CO. Free shipping is nice too!

Received my order for pickup bed mat and tailgate mat as well. Very disappointed on the quality. Tailgate mat looks like a 12 year old trimmed it. Edges were uneven and not square. Just sloppy workmanship. The screws that came with it were just bad. The heads snapped off and I predrilled the holes. The pickup bed cover fit decently, but there were gouges in the surface. I will be leaving this review online. Poor first showing.

John Baker was awesome!... answered EVERY question. Helped me get the exact size I needed.
Explained everything very well... best experience I have had with ordering items from other companies
Ever. Was nice to actually talk to a REAL PERSON. I was shopping on other sites but this one was
By far the best to deal with. Thank you for the help with my order and also for speaking with someone
That I could clearly understand and not foreign accent.

Will continue to work with Amber. She's great!

Real Truck has a nice selection of items for my Jeep in stock. Just an easy purchase. Thanks!

I am totally please at the whole process. From the phone call to order, talk with a Pro that would be steering me to the correct Boards for my Truck. Cost was extremely fair. Speed of delivery was outstanding. Now comes the good part. My package arrived early. Install was very easy. I said we should just call this "Plug & Play. Took approximately an hour, Start to clean up. Final out come. Wonderful. I'll just sum it up by saying. Quality, Cost, & Speed. This is exactly what I wanted. Many Thanks to all involved from start to delivery.

I needed some products for my truck and RealTruck had a great selection, awesome help on their website, and fast service. Thanks.

Super easy to contact support via their chat widget. No waiting at all for a response, which is great. The customer service rep was knowledgeable and easily identified the parts that I needed. The entire process took ~ 5 minutes. They offer free shipping which is great. However, with free shipping, it appears the length of time to receive my parts will be almost a month. This is the only part where I recommend to improve upon, so that customers get their order in a more timely manner.

The girl I got on the phone was great! She looked up a few different things for me and gave me her recommendations. I ended up picking one that she suggested. Took care of the payment quickly and checked on different shipping methods.
It was a great experience all around.
I have her name written down at home. I wish I could include it because she made the difference from other sites.
Thank you, and I will recommend your site to friends and family.

I ordered over the phone. The customer service guy was very helpful. My floor liners look great. And fit like a glove!

Package sent out August 8th Arrival date August 10th. Delayed until August 11th. August 15th still not here with no expected delivery date! Called your company who stated all they could do is check on it which would take 3-5 business days! If fed ex is this bad maybe your company should try another shipping company. I'll be taking my business elsewhere!

After multiple YouTube views and reading other reviews, I finally gave in and had call the company to verify that the clamps would work with the factory installed track system in our 2024 Ford Maverick. Fortunately, someone in the sale corp also had the same track system and could confirm that it would work. The cover is installed and is working perfectly. Really like it.

While searching for my husband's birthday gift, I came across your site and found what appeared to be just the right item. Having questions about product details, I contacted customer service and was fortunate enough to reach Dan. He was knowledgeable and informative. Afterward, rather than sending me back to the site for order placement, he offered to complete it himself.
We have yet to receive the order and if it is anywhere near the level of service received, I'll be thrilled.
Thank you, Dan!

I needed to order one rear fender flare, but they only come in pairs. It was ok and when I started to purchase, a square popped up and said to check on discounts. I contacted a customer service rep and he/she told me that there was already a 20% discount but I would get $10.00 more dollars of the price. I agreed, gave all my information, paid in full through pay pal and it was finished. Quick and easy.

It was truly a smooth and easy transition. I had been eyeing a new cover for over a month because my old one (over 10 years old) finally failed. I messaged with an agent via chat, they set up the payment, a few days later my cover arrived. It was super easy to install by myself and I didn't even empty the bed of the truck. In less than an hour I had the old one off and the new one on. Highly Recommended!

Made a large order to be delivered at a friend's house we were visiting. Had to get home for an emergency and needed to re-route my shipment with Fed-Ex. Steven C., Angela C., and Betsy W., all were super helpful and I actually received my shipment the next day. Thought I was dreaming! Near impossible to get such super service these days but Real Truck came through and I really appreciate it. Highly recommend them.

The dates posted on their website of when you will receive your order are not real. Poor customer service. Terrible communication. They did not ship my order until weeks after the original shipping date they claimed. By then I had already long departed the original shipping address. They still shipped to the old address despite my contacting both them and the supplier to provide a new shipping address. They never notified me when it actually shipped. Big headache even trying to reach them by phone or email.

Also started spamming me with unsolicited email newsletters the day after my order was placed.

Was helped with the online chat to insure I got correct product ordered. Great service and help there. Package arrived but box was open and still covered with dust like it had been in warehouse for sometime. Tape was old and had broke in shipment. Everything appears to be in it still so should be good. Would have been 5 star if they had re-taped the box or re-packed it before shipping.

Pretty good, and way better than rock auto. Just hope the order is correct. I wish I had a timeline for delivery.