RealTruck has a rating of 4.5 stars from 7,605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RealTruck most frequently mention customer service, tonneau cover and great experience. RealTruck ranks 4th among Auto Accessories sites.
I was skeptical that I would locate running boards for my 13-year-old 2012 Tacoma with 62 K miles. I merely typed in the description, and I was taken right to the Real Truck site where I was welcomed by virtual assistant, Morgan C. During the chat, my selection was narrowed, and Morgan assembled my order. My 5 star rating is contingent upon timely receipt of the correct product as ordered. Based on my experience, I would recommend Real Truck.
When you pay less than half for an item you kind of expect it not to be perfect. I ordered some running boards for my E350 cutaway. A lot of reviews were whining about the directions, but they weren't any worse than any others and overall they were fine. You just got to use your head. If you were not very mechanically inclined, you might have an issue, but it wasn't a problem for me. They're a little bit on the flimsy side. The mount brackets are beefy, definitely not the prettiest welds I've ever seen. But at less than half the price, I'm thinking they're just fine. They will suit my purpose. I would definitely buy them again if needed. Shipping was super fast. I was surprised!
I called and Jacquelyn answered. She helped me find the products I asked about and offered me a good deal! My purchase went quick and accurate! Jacquelyn did great! Now I'm waiting for delivery and watching the shipping info she sent me. Thank you!
The sales person that sold me this material was very good very helpful. I would write him a five star, but the person that took down the information about how to get to my house misspelled the first word Leanna that was not good. I did not get my package.
Call them up had some questions regarding a product I wanted they guided me in the right direction and even discounted it further. What a great crew definitely shop there again.
I always work with Courtney—she's incredibly helpful and has never once led me astray. Some places make the buying experience frustrating by constantly sending the wrong product. However, since I started dealing with Real Truck and Courtney, I've never had a single issue with incorrect orders. Working for a large company can be very frustrating. I highly recommend them because the products are high quality at good prices and the help is amazing.
Asked to resolve a discount problem. Ended up not being one available, but support got me the same price as Amazon. Very friendly, but no amazing price. Product not here yet.
Used the online chat tool to describe our need. Quickly identified the specific part I needed and arranged for purchase via secure link. Saved lots of time by not having to order directly from a local dealer.
I ordered a bed cover and bed mat for my Ram. Excellent customer service answering my questions and getting the order processed. Shipping was fast. Great experience so far.
I ordered 3 different items. I spoke with two representatives and had one chat. All people involved in the ordering were nothing short of outstanding and provided the best customer service. I would highly recommend RealTruck and their staff to anyone needing to enhance their vehicle. Fair pricing too. Thank you all.
Bought the electric steps for my 2016 Ram 2500. Its actually my second set. Easy install and works like a charm! Only reason this is my second set is that I didn't take care of them like I should have and they were struggling to work correctly after 9 years of service. So I purchased a new set and installed again. Everything bolted up like its supposed to and works flawlessly! Great item!
Good quality! Great fitting… front and second row in my Ford Rager truck! Recommend this product to prolong the life of your vehicles' carpet! Saves money for those who want less expense in vehicle maintenance costs! Looks great…
All communications done on via email. It was a flawless experience and runners shipped expediently. Received and they are exactly as pictured. Beautiful with mirror finish! I can't wait to get them on my 4-door Wrangler!
A little confused on the right one to order, started chat and the girl was wonderful, helped me order the right one. Told me when to expect it, I asked if it could come any quicker as we had a trip in the mountains planned, she said she'd try. Two days later it was here! Wonderful!
Quick and simple. The sales person was very thorough and polite. He offered other items at this time, but I was not interested. He accepted my decline graciously.
Order new floor liners and nerf bars for new truck. Had issue with missing retainer clips on passenger side mat. Customer service opened ticket with Husky. I also had to contact Husky myself to resolve issue. Ideally as part of the process it would be handled with one call. Even so issue was resolved missing parts were shipped. In the end everything turned out fine. If there us an issue, you do get to talk to a real person instead of some AI generated q and a.
Excellent product and service! The installation was quick and straightforward, making it hassle-free to set up. The quality exceeded my expectations, and everything works perfectly. Highly recommend this to anyone looking for a reliable and easy-to-use solution!
Gaby C. Was really helpful when I needed to find replacement parts for a Truxedo Duece cover. She checked with tech on some parts numbers to ensure that it would fit my application. I really appreciated the extra effort.
RealTruck was excellent and went above and beyond with helping me on a terrible situation with a supplier. I will never buy anything from Oracle lighting again but absolutely will continue using RealTruck for future needs of my customers.
I needed an installation for a tonneau cover that I took off my old truck. Real Truck salesperson did a great job getting me setup with just the install kit and all the associated nuts and bolts necessary to re-install it. Worked like a champ!
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.