Overview
American Trucks has a rating of 4.2 stars from 11,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Installed the driver side window deflector, after only one day in the sun (90 degree day) the part has melted and warped. This is a complete piece of junk. I wouldn't even use the name " American " in your advertisement! Completely disappointed.
Very disappointing. Product was not what was displayed in pics. Pics were of a completely other set. Return process was difficult. Calling twice. 2 reps saying entirely different things. Took a lot of my time.
No Note anywhere about shipping from vendor. Beyond disappointed. Ordered on the 8th and will ship from vendor on the 24th. Unacceptable. I have ordered lots of parts for my truck and my experience has been great, until now.
Hello Scott,
I apologize you did not know that the Front Sway Bar Bushings would be shipping directly from our supplier to you. Unfortunately some items do ship from the supplier directly to our customers and others from one of our warehouses. The get it by date that you where provided is only an estimate and the order could absolutely ship sooner. We encourage you to keep an eye on your email for tracking information and use the customer portal which is orders. Americantrucks. Com. I issued you a voucher due to the inconvenience to use on your next purchase online or over the phone. If there is anything else we can do for you please feel free to reach out.
Thank you,
Allison
Was not expecting much as a first time user of American Trucks but after my first purchase was left eager to order more 10/10 would use and recommend 😉
Placed an order by phone call in. I'm pretty sure the gentleman who helped me his name was Tom. He was awesome very knowledgeable. Very polite. Everything I ordered arrived on the dates they were supposed to. One item was placed at my neighbor's house two doors up. But that's FedEx's fault. Would definitely order from American trucks again. Wish I had more money to spend. Thank you.
Good experience. I've ordered before and have had no problems. My last order is forgot to add the promo code for some free stuff. I just did a live chat and he was able to do it for me. Definitely alot more on the site that I'm looking at for my truck.
Switching out rubber to chrome. Called Mike and reassured me that the product is a match. Took 2 days from the time of the phone order to my home. Great price and excellent service. Thanks again AMERICAN TRUCK'S.
Purchased many items over the years happily.
These window vents are too thin in width which restricts the opening. My previous manufacturer was Lund. The wider vent allowed almost 3" of worry free rain getting in. And the cab was kept cooler in the summer.
Hello James,
Thank you for providing your feedback regarding the Vent window deflectors that you ordered and received. Your review only helps us continue to source better products. I did see that the manufacture is not Lund. They are one of our suppliers but we are not currently sourcing these products from them. If you need anything else please feel free to reach out to us.
Thank you,
Allison EXT 1896
At this time, I like to think this company for a wonderful experience on my first purchase the sales man can't remember his name sorry was excellent and helping me on the phone with pictures and explaining things, but most of all the product came on time as promised will definitely do future purchases
Listen... I understand that: Feedback is useful.
Companies are always looking to improve.
Customer satisfaction is important. 2 emails requesting feedback before my order even arrives is excessive. Maybe relax a bit.
Product itself is good but the few things with the kit, wiring harness was not long enough to connect lights and the instructions were very vague on how to install kit unless you have a bit of knowledge could be difficult
Hey Jacob,
Thank you for your feedback on the fog lights I appreciate you sharing how your experience with installing them was. If you find yourself needing additional assistance or an installation guide for anything please feel free to reach out to us and we would be happy to assist you further.
Thank you,
Allison
Purchased replacement LED build and one of the Low Beam bulbs was missing a lock ring. Customer services was quick to respond. I am currently waiting for a response whether they are going to replace the bulbs. Until that time, I can't say I am completely satisfied but I am happy with the process up to this point. It would have been nice to receive a bulb kit that was complete and then I wouldn't have to go through this process.
This was a life saver. Getting rid of those huge bulky tow mirrors with these regular size mirrors. Everything works great except the fold in feature. I believe you need a new module and reprogram for that to work. And its not out yet. But everything else works great. Blind spot and blinkers. Haven't tried the defrost yet. To warm. Those tow mirrors are extremely dangerous. Major blind spots with them. I'm a happy camper!
I've been looking for this particular lowering kit for quite some time, and I finally came across AmericanTrucks' website. Browsing the site was easy and user-friendly. The kit was more affordable here than on any other website I checked. I'll definitely continue using AmericanTrucks to buy parts and accessories for my 2024 Chevy Silverado 1500
I wanted to order a 2025 Chevy truck bed liner and there info showed a 2019 to 2025 would fit my truck. But i explained that the 2025 truck bed was different and it would not fit even. A 2024 because Chevy made a change in 2025. So i ordered it at another supplier.
Everything went great. I ordered parts for GMC Sierra on a Tuesday afternoon and they showed up the following day less then 24 hours later. Boxes weren't smashed and all the necessary precautions were taken to avoid unnecessary damage.
Great service…fast delivery. My truck is a '24 F-150, Regular cab/short bed 2WD. The kit works fine, but you'll have to cut most of the head pipe to get it to fit this truck. Basically, would have been much cheaper to find a flanged pipe and weld on my own hangers with rod. Simply because-this is nothing more straight pipe from the cat-back. Paid for more pipe than I used. Other than that-it'll work for a reg cab/short bed.
I am have a good experience with American Trucks. Waiting on my Transmission pan to come. But they came out with free gifts after I had spent the money to receive it. Went to the chat, and ask if I could get the gift. April was very helpful, and got some more swag with the American Truck logo on it. Very cool.
Dealing with the company has always been easy anytime I have had a concern.
Unfortunately, the muffler I purchased was a great product but packaging not sufficient enough to survive FedEx delivery and busted out the bottom of the box and damaged the end of the pipe.
Since it arrived on a Saturday and I was eager to install i brought it to the local muffler shop to straighten out the crushed and bent end. Cost me $25.00 but when done I was able to go home and install...sounds great. But companies need to learn to pack items better
Ordered a set of wheels shipping was fast. Order arrived upon inspection one was damaged looked like from the factory since the packaging was intact. Went to the provided link super easy. Returned the wheel to Fed Ex and had a replacement wheel in two days. Great service thanks American Trucks
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Griff,
I apologize that our return process was an inconvenience we certainly do not mean for this to be difficult on our customers or time consuming. Thank you for sharing your feedback regarding it. Also, apologize for the product you received arriving damaged and missing additional pieces. We try our best to capture photos of the open box items our customers are ordering and write the best descriptions of the product but we are working on improving this as well. I see your pickup is scheduled for today 4/10 once scanned by fed ex your refund is issued within 7-10 business days. I went ahead and issued you a voucher due to the inconvenience as well to use on your next purchase online or over the phone. If you need anything else please feel free to let us know.
Thank you,
Allison