On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This is the second time we have ordered from here and find it a great company and very easy to order from and they have high quality products. Yes we would order from them again.
Order yesterday day and waiting for an email to track my purchase other places where I order yesterday I have an email already
Miguel B helped me order a part for my truck I had doubts it was the right part and he cleared it all up for me super helpful gave me his business number in case I had other questions will definitely be reaching out to him again for other parts in the future
Have placed a few orders through American Trucks and have always had a good experience. Quick delivery and their ability to pull up and match you exact truck for part matching works well.
Lets see how the shipping / delivery goes now.
I ordered a bed cover for my f150 truck and I had trouble with the first one and had to return it but after that everything was smooth the return was fast and easy and very good customer service and support
Bought 3rd brake light to replace leaking stock light and vent visors. Great products for price. Quick shipping and arrived undamaged. Brake light looks good but could've fit more flush to truck like stock. No big deal. EGR visors look great in matte black.
I have shopped with yall for over 15 years. Between mustangs, my trucks, body shop jobs I have probably spent over 150,000 with yall. I got my order in and we are on a time crunch and they seem to not care at all. I am very dissatisfied
The website constantly asks for my vehicle. Every time I visit, multiple times. So many emails and texts are received. I try to avoid using AT but sometimes I have to.
I had ordered a mishimoto radiator for my truck and had it in the truck for 3 years when it failed. It looked as if it had over pressured some how. I called American trucks and sent them some pictures and the next day I had a new radiator on my front porch
I had a question about an exhaust. The representative answered all my questions in depth and was extremely friendly. Would buy from here again just because of the support.
I almost exclusively used American Muscle before, and had nothing but positive experiences. When I switched over to my first and now second trucks, it was a natural progression. If they don't personally enjoy the muscle car and truck scenes, they've really done their research on what's needed and which suppliers to trust
All the products I have bought have been good quality and fit well. The customer service guys are very knowledgeable and helpful with parts so you can rest assured you're getting what you want. Love the open box section.
Shipping was way faster than what I was told. Quality products! 3" lift, upper control arms and soon, my running boards. Waiting on delivery. Love Rough Country! Thanks fellas
We own several Ford Trucks including a Raptor. American Trucks always have EVERYTHING we need to customized them. Staff is very friendly! Website makes it way easier to buy!
AT did just fine with the order and shipping. But I guess I assumed coming from Husky the product would be more robust not flimsy and cheesey.
Hello,
Thank you for your feedback regarding the Husky Liner GearBox Under Seat Storage Box. I apologize if this item is not of the quality you were expecting. Please feel free to contact our Sales Techs if you would like to look for an alternative product. If there is anything else we can do for you, please reach out.
Thank you,
Allison
The product is clearly defined, shows it fits my truck perfectly. The purchase was made with little effort. A pleasant experience!
The process was very easy asto entering vehicle make and model and the description of the parts plus some reviews and a tech support if needed for fitment
I love using this company to help with my build on my truck not only do they have live agents to help if your questioning a part fitting but the also have a pretty good selection of parts the open box portion helps when I can't afford the part cost at full price
My experience with American Trucks went very well. Taney C was very knowledgeable and helpful with my rack purchase. I will be shopping again in the future when I decide to get a tent to mount on top of
American Trucks was one of two places I was able to find the part I needed for my 2014 Ram besides the dealer. The ordering was straightforward and simple. My part was shipped that same day and I'm anxious for it to get here so I can hook everything up.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
I apologize for the incorrect item being sent to you initially and for the inconvenience caused by our return process. I see that you submitted your return on 12/1/2025. The manufacturer was involved and quickly responded to your inquiry, requesting that a field destroy be done on the incorrect product, which you completed. We then processed the replacement and shipped it on the 5th of December. Please note that items shipping directly from the supplier cannot be expedited, as we do not have the option to do so. We have processed this as quickly as possible. We care about all of our customers, whether you spend $5 or $5,000 with us. We understand that time is money, and we strive to accommodate and resolve issues quickly and efficiently when they arise. I apologize again if you felt differently. If you need anything else, please feel free to reach out to us.
Thank you,
Allison