Overview
American Trucks has a rating of 4.2 stars from 11,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Shopping experience was great. The cold air was at a great price point but I felt like if it included better hardware and inch shorter better filter. You could charge a extra $30 for it and everyone would be fine with it.
Product looks great installed on my F350! Didn't take as long as what instructions said to install. I'm more than pleased with the purchase and how quickly it got here.
Placed a order for a new grill for my 18 Silverado. When it came in it was broke. The customer service was great had to take a few pictures to send to them and they said they want to send me a new one
Always good experience products great prices simple way to navigate sight definitely number one choice to buy aftermarket and upgrades for my trucks. Definitely we be back. Thank you for the free swag. Always end up with more than expected
I ordered front and rear sill protectors but only the front ones arrived. If this is the way business is done I'll never order anything else from American Trucks.
I chatted with Dylan the Chat Dude he assured me the part I wanted was in stock so I ordered it. The next day I received a email that said the part wasn't available, I emailed the company about the order but NO ONE has replied yet... What happens now?
I ordered 4 wheel spacers and only received 2. Called and talked to a representative about sending remaining 2. I have to go thru the hassle of taking pictures and waiting to get a return label. Then I have to mail package back in and wait for hopefully the full set of 4 to return.
Ordering was a breeze, including shipping, i def buy other stuff again i just had to leave your website before i spend more lol, its like a candy store, love it!
My guys, my honey, son in law and 3 grandsons really liked them. Especially when they realized they self retracted. Got each a different color, except guys with blue vehicles. Orange wasn't available when ordering
I have purchased quite a few products from AT and never had to return an item. Very pleased with the customer service and company overall. Would recommend.
Item supposed to be delivered on 12/23. Emailed on the 26th and 3 days later no response. Yet I get emails everyday asking me to review my experience. Well my experience has sucked. There you have it.
Overall great experience. Wide selection of quality parts that came quickly and in good shape. Didn't have everything I needed but more than enough to knock out a big portion of my list. Definitely recommend them.
I canceled my order the Same day with an agent and they still shipped it. What a nightmare lugging the stuff around let alone my back
To ship it back. Found a better package deal through eBay. Strait from Detroit Axle.
Never again will I order from you.
Hey Michael,
I apologize for all of the confusion with this order and attempting to cancel and actually having it shipped. I see you did speak to multiple customer service agents so I completely understand where your frustration lies. Since this was shipped directly from the supplier the first agent should of advised that a cancellation request is not guaranteed in the instance that the item has already shipped all we can do is offer you a return at no cost. I have issued you a voucher to use on your next purhcase with us online or over the phone in hopes that you will consider buying from us again. If there is anything else that we can assist you with please feel free to reach back out to us.
Thank you,
Allison
Have received emails from American Trucks for several years. I have also visited the American Trucks store in our City (Redmond Oregon). When I receive my running boards, they will be installing them.
I'm very happy with the service and fast delivery and I would have given more stars except one of the parts I ordered was the CVF Turbo exhaust adapters and the description said they come with new hardware but they did not. The CVF website shows hardware is an additional $135, so I had to make another purchase after I thought I ordered everything I needed to upgrade my exhaust
Hey Jason,
I'm sorry to hear about your order! I left a voicemail but wanted to reach out here as well. I reviewed your orders with my manager, and we issued a partial refund for the hardware kit. You should see a credit of $32.92 back to your original payment method. Again, I'm sorry for the inconvenience, and if there is anything else I can help with please don't hesitate to reach out.
Thanks,
Desiree
They sell Chinese mirrors that are cheap, don't seat well, and are missing necessary parts/ function. I will never buy from Chinese Trucks again.
Hey Benjamin,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
It is an overall very good product. Install took me around two hours. Everything lined up as it should. It sounds very nice. I thought it would've been a little bit louder but it is a perfect sound.
In an urgent manner and completely unexpected I needed to find a better quality set of wheels spacers for my 2014 Raptor to accommodate new wheels that were purchased elsewhere. Not only did they have more than one level of quality parts available, it was packed and ready to ship the same day i placed the order, helping me get my work truck back on the road and making me money.
Ordered cats for my 2012 f150 5.0 never did it say not for sale in ny! Placed order you cancelled in middle of night! It's been 5 days where's my refund? Totally disappointed
Hello Daniel,
I apologize that your order got cancelled and understand how frustrating this can be. I see it was cancelled on 3/11/2025 and your refund was issued at that time as well. Some banks take 3-5 business days to release the funds back to you but you could see it sooner. Unfortunately this was shipping from the manufacture and they are the ones that cancelled it due to the CARB restrictions. That is the reason for the delay notice in cancelling. Apologize again and if you need anything else please feel free to reach out to us.
Thank you,
Allison
I bought steps for my truck and whenever I received the Box the steps and the Box were damaged a slash scratched up in one of the threats was loose and I was not able to screw it properly into the steps.
Hello Cesar,
I'm sorry I missed you I just left you a voicemail regarding your review. I apologize the product arrived damaged and I would be more than happy to assist you with this matter. At your earliest convenience please give me or customer service a call. Also if you would like to setup a return we can certainly do that as well. We look forward to working with you.
Thank you,
Allison EXT 1896
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Hello RJ,
I am sorry to hear that your item did not arrive within the 2 day shipping that you paid for. I do see that you have spoken to customer service regarding this order and the replacement order has shipped and is due for delivery on the 6th by UPS. I went ahead and refunded you the shipping cost and you will receive an email confirmation of this and your refund will go back to your original method of payment within 3-5 business days. I apologize again for the original item being lost and you having this experience. If there is anything else we can assist you with please feel free to reach out to me directly at ext 1896.
Thank you,
Allison