RealTruckReviews 8,422

One of the two items came in for the wrong cab size. However customer service did a great job rectifying the issue. I'm very satisfied.

Morgan spent time to explain and make sure of the item I wanted was appropriate for my needs. Plus he gave me an extra discount. It is nice to be able to chat with a live person.

The second seat, mat came in wrong, so I mailed everything back and got a whole brand new set the next day which I was very pleased with

I need to clarify. I was very satisfied with my experience with the RealTruck customer service rep and have not received the bed cover yet to be able to review it. I had previously ordered a cover through Amazon but due to a description which was not clear to me, the wrong cover was received and had to be returned. It stated a 6.4 ft Rambox which I incorrectly assumed they were simply referring to the size of the truck bed and was unaware this is the name of a specific Ram truck bed.

Getting the part was easy. After installation these is a problem with the locking rails engaging with the cleats on the upper ends of the cover close to the cab.

RealTruck is the only company who had these for my 2026 Kia Sportage so I was quite skeptical. I am not disappointed at all. They make my Sportage look so so good.

RealTruck was a pleasure to work with. Very knowledgeable and professional. They always want to make sure your order fits your truck perfectly. I'm a repeat customer.

It took six people after being transferred several times to actually help me with the product
Call me old-fashioned but one person should be able to help you with your needs that you're calling about
I know it doesn't sound important to you guys. However, my time is important as well.
And because I guess way your structured, you forced the customer to deal with many representatives
As you can tell, it puts a lot of frustration on the customer
Remember, keep it simple for the customer. Keep it polite and pleasant.

On line site wouldn't work for payment. Asked chat person if the side rail fit on top of bed sides, was told that they did, well guess what they don't. Am not impressed.

What shocked me was that you DIDN'T have stone & bug deflector! I was really hoping to find 1 for the vehicle I recently purchased! Otherwise, I did get what I wanted.

Matthew Tutty was my sales rep. He was very informative and patient helping me choose the correct bed cover. I have purchased several bed covers from Real Truck over the years for my service vehicles. I've always been very satisfied with the service and quality of the products.

Everything went well.the shipment was 4 days late but I blame Fed ex for that. Everything went together as it should and I am very satisfied so far.

The gentleman that I spoke with was very helpful. We had to change some information due to a change in the Chiefs in our department, but he took the information and got everything changed that we needed, got our order placed, and it should be arriving any day now. I was very pleased with my experience with the company and would highly recommend the company to anyone. I think the person I talked with was JP or JD, but he was great.

Ordered floor mats for my new truck. A lot of searching to find a good quality floor mats that would not break the band. Found them and happy.

I dealt with a customer service representative through the online chat for my purchase because I had a product question. They were very helpful with an answer, then put the order through for me.

The personal in your shipping dept. I give two thumbs up, I would give them four thumbs up if I had two more arms and the sweet young lady who took my order, GIVE HER A RAISE! You guys have great products!

Received the product in a timely manner, the only disappointing thing is that for the holidays you do not give an extended.period of time for returns or replacement!

This is probably one of the best bed covers on the market. Super durable with good security while rolling up out of the way. It delivered super quick and installation took me about 1 1/2 hours. I'm ultimately super stoked about it. My cover did arrive with two parts missing, but customer service was quick to take my late call and I believe the parts are on their way.

One gripe about the design is that the flat brackets that the cover sits on nearest to the cab are not symmetrical. So on one side when I tighten the front star nut, the nut goes into the spring and I couldn't tighten it down all the way. Whereas on the other side the front nut tightens further from the spring, leaving plenty of space to tighten. Or maybe mine had been pre-assembled incorrectly from the warehouse?

I did also have the issue that after it was done, my tailgate hit the rail system and wouldn't close. So I had to loosen all of the bolts and hold it up an 1/8" or so and tighten it back down. So a mention of checking for that would have been nice. But not something I couldn't mess with to figure out.

There were a few things that I wished I had thought about during install:
One being that you don't need to remove the cargo rail at the back of the bed. Two being to check the pre-installed rubber seals that I realized after I finished had been installed off center and were overlapped, causing a void.

But otherwise really straightforward and fun to put together. I love it.

Hi I received my rack and the plastic cap on top was broken so I called up and everything has to be done by email I was having trouble with my email couldn't receive emails so I'm still waiting for a response I need the plastic caps on top if anyone reads this please reach out to me I would appreciate it

I haven't recieved what I ordered, but as to Danels help He was a great big help. If it weren't for him, I probably would have given up. I'm not a person comfortable with do things on line etc. I would rather deal with a real person.
Once he started helping, I felt alot better. Not everyone is liking the new way of doing things