RealTruckReviews 8,426

I haven't recieved what I ordered, but as to Danels help He was a great big help. If it weren't for him, I probably would have given up. I'm not a person comfortable with do things on line etc. I would rather deal with a real person.
Once he started helping, I felt alot better. Not everyone is liking the new way of doing things

Called customer service with a question prior to ordering and they were fantastic. Professional, knowledgeable, and very helpful. Product shipped right away and met expectations. Would highly recommend based on their customer service.

Looking to replace my roof rack. Had trouble finding a OEM product and getting it shipped in time, before I headed out of town. Sales found one that was higher rated weight wise. He said I would receive it before my trip. If I receive it in the next day or two, I will be happy.

Very happy with my purchase. The sales rep was very knowledgeable, pleasant, and professional. The cover shipped the following day and arrived reasonably quickly. Packaging was good but one plastic buckle was broken in transit. Contact with customer service was excellent and replacement parts are on the way and should be easily installed.

Ordered a bumper for my Jeep JL, the website showed pictures of the bumper that I wanted but the pictures were of a different more expensive bumper. When I contacted them about this they did not offer me any discount for their mistake and I had to reorder at full price.

Getting ready to install the mx4. Product came highly recommended by a friend. Looking forward to having it installed. Major advantage between it and other models is that the cover folds out of the way allowing almost full use of truck bed

The gentle from FL that answered the phone was extremely friendly and very knowledgably on every product we discussed. He pointed out the key differences on the hard bed cover and very subtle differences. It was a wonderful experience.

Had questions regarding my AMP steps. Very helpful. Disappointed in the time it takes to get replacement parts (6 to 8 weeks). Much more helpful than Summitt. Still need to order replacement controller.

Customer service rep Julie was great. She completed my order and sent me a link to pay for my order. It was a very easy process.

I contacted real truck with a request to find a replacement vinyl for my tonneau cover and after only a few emails your representative not only located one for me but placed the order for me and just sent a link so I could check out and pay for it. The whole process was made so simple. He went way beyond what was expected and I am grateful. An excellent experience.

I contacted customer support and had one of the best experiences in shopping for a part I have never seen before. My agent was quick, knowledgeable, and listened to what I was looking for.

Salesperson was great and polite. Went far beyond most salespeople and didn't guilt until she found parts needed. I highly recommend she be given a substantial pay increase. She is a great asset for your company

Sales representative was great. Product was offered as a RapidShip item to be shipped out same day. It did not ship same day. After calling in I spoke to the shipping department who had a horrible attitude and was rude. There was nothing they could do to expedite it or correct the issue, except let the product get here when it gets here. This is false advertising and was incredibly inconvenient to my schedule to accommodate delivery and installation. Even after calling in, the website still falsely has it listed as a RapidShip item which is misleading to consumers. I am extremely disappointed with the inconvenience this has caused.

Associate I chatted with was very courteous & helpful. He led me through the purchase process making sure I got the right part.

2nd time ordering and 2nd time canceling, they never ship in the time frame they advertise. If you need your parts in a hurry or set time frame, I advise shopping somewhere else. I paid a little more for the parts from somewhere else but received them in 2 days. Real truck hasn't even canceled my order or credited my card back yet like I asked. Terrible company and terrible customer service.

I hav not received my product yet but l could not navigate the web site very well so I called you phone service and Nicholas was very helpful and was able to buy what I needed.

Package recieved with damaged box. Missing parts, and installed tape that came loose, stuck together, and it will be three or four more days until I can get replacement tape. I feel for approx. $700 the tape should be sent overnight. One drain tube was in the bottom of the box and contents of the Install parts was loose and all over the place. Please pay more attention to quality control. I expressed my concerns with shipping even before ordering. I guess that fell on deaf ears? I feel if this is the way Real Truck ships orders, I will shop else where.

Katlin was very very helpful in finding the right part for my truck. She went out of her way to verify the part actually fit my truck. It's reaffirming that some people really care about what they do in helping to resolve a problem. I will buy from Real Truck again & ask for Katlin, she's the best!

The problem I have is with the "bait and switch" sales tactic. I specifically asked about delivery and shipping status and needed it in a short amount of time. I was told that the product was available, that it could ship out that day, and that it could be delivered in two days. That would have worked for me but that did not happen. After 24 hours I checked on shipping status and the site said "processing order" like nothing had been done yet. When I messaged Real Truck, the associate that I worked with "wasn't available" and the next associate informed me there was no longer inventory and that it had to be manufactured and would take 3-4 weeks. I have had this product on a previous truck and was very satisfied with it. The last time I purchased this product it was not associated with Real Truck.

Arrived sooner than expected and even though there were some missing parts, they shipped them out ASAP. Great customer service and communication.