Overview
Extreme Terrain has a rating of 4.3 stars from 10,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
I ordered a product mid-day on the 7th (4 days ago) and still my order says "Order Recieved) yet when I was checking out it was said my order would ship same day. I even talked to a customer service rep who said it would be put on a truck either yesterday (10th) or today (it hasn't happened)
I bought new wheels for my 4runner. Paid for 2 day shipping since I needed them quickly. Was nice to have suggested sizes based on lift and possible rubbing. Everything was as expected and received on time. Will be ordering again.
Paid extra for shipping because it said a date that was acceptable for me. Shipping was late and I contacted this company's customer service and was treated like a number and given a BS excuse when i stated i ordered by date not by days. So instead of being refunded the shipping difference (the least they could do) i was brushed off then chat was ended. Lost a good customer because of this
Hello David,
I looked into your order and technically what the chat agent advised you is correct that the 3 day shipping timeframe is the transit time the item is with the carrier. I do understand your frustrations and it is valid. Since we shipped on 4/16 it should of been delivered on 4/18. Therefor, I have refunded your shipping due to the inconvenience. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I was having some technical issues with my purchase. I used the chat option and eventually got on the phone with their customer support rep, Leo, who was nothing short of amazing. We didn't get the problem fixed during the call but later that evening I managed to finalize the transaction thanks to his help. Top tier experience to say the least.
I recently made a purchase from Extreme Terrain for a manual 4x4 lock in/out control.
The item was as advertised and an excellent price. The team at Extreme Terrain have always been
Great to deal with and items arrive quickly.
Instructions were kind of lacking, but I figured it out. No wire to open the latches. I can shade tree mechanic that. No carriage bolts for joining the panels to the rail, I was able to use other style bolts. But it looks good. And I got er done.
I bought replacement hardware to attach each to top of my car. This review might need to be amended since I'm asked to review before receiving order. Not sure when that will occur since the review request is the only communication I have received since placing order. No update to delivery date
Hey Mike,
I just left you a voicemail regarding your review stating I resent you the shipped email and to make sure you check your junk, spam and promotions folder. The email should say something about "Your order is on it's way" etc. The fed ex tracking is 286719192057 and it is due for delivery today the 26th. If you need anything else please do not hesitate to reach out.
Thank you,
Allison
I've spent maybe $2k between American Trucks and Extreme Terrain just over the last week and there's been no type of discount, money back, or rewards opportunity. All I'm getting is junk mail, 5 to 10 times a day between the two sites, asking me to come back and spend more. Over the years I've spent thousands from these sites and still. No type of appreciation. At least with Amazon, I get 5% back to spend on other stuff.
Hello Adam,
I located your recent order with Extreme Terrain we do not have a rewards program you are correct but we do offer discounts on our website's and run promotions different times throughout the year. We also do price match our competitors so if you ever see a cheaper price on a different website please feel free to give our sales techs a shout to price match. We do appreciate your feedback and if you need anything else please feel free to reach out to us.
Thank you,
Allison
I spoke with Todd S. And he was professional and very knowledgable. It was easy and my order was placed. I received the confirmation email and then the next day the email that my cover had shipped.
In received my cover from FedEx this morning and plan on installing this weekend.
Thanks again to Todd for the professional support. I look forward to working with him in a few weeks when I start on my dual exhaust upgrade.
I just bought a jeep and needed the rails to step into jeep. Found some on Extreme Terrain website. Great price, fast delivery and easy to install. I would have given five stars except one of the bolts couldn't be used. I can still use the rails just without the one bolt.
Bought a new clutch master and slave cylinder for my 97 wrangler. Part exceeded my expectations. Was all metal with a braided line very durable and work well, no issues bleeding it. I used a bench hold the master and filled it with fluid pulled the slave down to the floor disconnect the plastic piece that's holds it and pumped it like 15 times put the plastic back on closed the master and installed the unit pre held worked like a charm
On December 21, I ordered the red rock foot rests and the Barricade round adventure mirrors for a 2019 Jeep Wrangler. I paid the reasonable cost. They gave for two day shipping and on December 23. I reached out via chat to see about the status of my order. The customer service rep was incredibly helpful and very quick without me asking and without hesitation they issued a $10 credit because my order was delayed briefly. I look forward to working with extreme terrain in the future and highly recommend them to anyone in the market for automotive parts and accessories.
I had to return an item that I bought but when I went to install it found out that it wouldn't work so I had to send back and the customer service person was very helpful in getting the process going for and in all took me ten minutes from start to finish with me having returned label
Working with Mike in customer service was great. He took the time to look for what I was requesting. Today I was to receive my order, it's after 5 and I have yet to receive it. Also, I was to get a call to schedule the install with Finish Line. Still waiting.
Hello Ron,
I'm sorry about the delay! I left a detailed voicemail but wanted to reach out here as well. We have been experiencing a lot of weather delays earlier this week from the snow. The good news is that according to the FedEx tracking it should be delivered today (1/10/25)! It left the local FedEx hub in Richfield this morning and states "Your driver Walid is on the way."
Also I'm sorry they haven't given you a scheduled appointment yet. We have a special team that handles scheduling installs and they tried to email. At your convenience if you have not received the email, if you would want to call to set up the appointment, the install team can be reached at (866)262-5899.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thank you,
Desiree
I've bought from them in the past, I've had questions about parts and I was helped in the most professional and kind way. They seem to care about customers and go that extra mile for you. Great people and great website. I will continue to purchase from them.
I own a Jeep and a bronco and extreme terrain has always had the product that ideas of how I want my builds to be. I can dream about and put my vehicles together and I always get what I order quick and without hassle. Thanks Extreme terrain.
You carry multiple options and styles, which is fantastic when trying to find fog lights that fit my personality. I also purchased a working light to assist with additional lights for my jeep
Only took 10 minutes to install! My 15 yo. Put it in for me lol Not only holds your phone, but also has a convenient little shelf to put whatever you need!
I called regarding a canceled order and was inquiring about the status of my refund.
Nick was very informative and provided the highest level of professionalism.
Could haven't asked for better customer service.
When looking for parts to either fix or upgrade my TJ, Extreme Terrain always has the best parts at reasonable prices. There shipping, delivery, and customer service is great as well.
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle,
I apologize for the delay in shipping out your recent order for the Headlights. I called you this afternoon an provided an update on your order and an alternative of what we can do. I apologize for any inconvenience this has caused you. If there is anything else we can assist you with in the meantime please let us know.
Thank you,
Allison