Overview
Extreme Terrain has a rating of 4.3 stars from 10,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
Instant Feedback
Only took 10 minutes to install! My 15 yo. Put it in for me lol Not only holds your phone, but also has a convenient little shelf to put whatever you need!
I called regarding a canceled order and was inquiring about the status of my refund.
Nick was very informative and provided the highest level of professionalism.
Could haven't asked for better customer service.
When looking for parts to either fix or upgrade my TJ, Extreme Terrain always has the best parts at reasonable prices. There shipping, delivery, and customer service is great as well.
I messed up my online order and a quick call to customer service got it ironed out. Very polite yet got everything done as I wanted it. If I could give Extreme Terrain customer service a higher rating than a five I would. Good experience!
My order arrived within estimated time frame. All parts were provided and was a perfect fit for my vehicle
Very quick turn around time on delivery. Price was fair.
Actual radiator had a broken plastic clip for base of shroud. And the bolt patterns are off. The AC Cooler and fan shroud do not line up properly. Could not use bottom bolts for AC and Shroud is tight against top hose. I needed to put in quickly so will sacrifice imperfection. Also way to many emails after purchase.
I've spent maybe $2k between American Trucks and Extreme Terrain just over the last week and there's been no type of discount, money back, or rewards opportunity. All I'm getting is junk mail, 5 to 10 times a day between the two sites, asking me to come back and spend more. Over the years I've spent thousands from these sites and still. No type of appreciation. At least with Amazon, I get 5% back to spend on other stuff.
Hello Adam,
I located your recent order with Extreme Terrain we do not have a rewards program you are correct but we do offer discounts on our website's and run promotions different times throughout the year. We also do price match our competitors so if you ever see a cheaper price on a different website please feel free to give our sales techs a shout to price match. We do appreciate your feedback and if you need anything else please feel free to reach out to us.
Thank you,
Allison
I'm disappointed with my experience ordering from Extreme Terrain. I placed an order for Tacoma parts, and not only was the delivery delayed without proper updates. The company offers a military discount which I didn't stumble upon until after I had placed my order and I didn't want to cancel my order just to resubmit and run into the issue of delays given potential for it to go out of stock. I expected better reliability and not constant automated emails to leave a review.
Hey Gloriemar,
I located your order for the Coil over kit and apologize that the item did not ship in the 1 day timeframe that you paid for and understand your frustration with this. I went ahead and refunded you the shipping and you should see this back to your original method of payment within 3-5 business days. You will also receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Working with Mike in customer service was great. He took the time to look for what I was requesting. Today I was to receive my order, it's after 5 and I have yet to receive it. Also, I was to get a call to schedule the install with Finish Line. Still waiting.
Hello Ron,
I'm sorry about the delay! I left a detailed voicemail but wanted to reach out here as well. We have been experiencing a lot of weather delays earlier this week from the snow. The good news is that according to the FedEx tracking it should be delivered today (1/10/25)! It left the local FedEx hub in Richfield this morning and states "Your driver Walid is on the way."
Also I'm sorry they haven't given you a scheduled appointment yet. We have a special team that handles scheduling installs and they tried to email. At your convenience if you have not received the email, if you would want to call to set up the appointment, the install team can be reached at (866)262-5899.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thank you,
Desiree
The bull bar arrived with the end of the tubing poking through the carton on both ends. The tubing was marred and out of round. The directions were poorly presented and far more difficult than I was led to believe from the on-line description. Unless your prepared to take it to a shop for installation, I would avoid do-it-yourself.
Hello Francis,
I'm sorry to hear the bull bar was damaged and more difficult to install! I tried to call and wasn't able to leave a voicemail, so wanted to touch base here. If you would like, I can process a return for a replacement or refund since it was damaged. Please feel free to reach out to us and we would be happy to assist.
Thanks,
Desiree
The radio works almost as advertised. Everything but the Bluetooth music is functional. Radio, Bluetooth cellphone calls, CD player all work but it does not allow Blutooth music to play via the aux button on the radio. For $400 I'd like to have everything work but I'll have to buy a Bluetooth aux/FM adapter to play my Pandora or Amazon Music apps.
Hello Neil,
Thank you for the review! We appreciate your business I tried to look online via the website to find any information about the Bluetooth connection but was unsuccessful. If you feel something is not working properly please reach out to customer service as this item does have a 90 day manufacture warranty. If you need anything else in the mean time please feel free to reach out to us.
Thank you,
Allison
Waited a week for my order, called to find out it was never shipped. Pick another accessory company. They did manage to send me 12 emails asking how the service was in the meantime.
Everything went fine except that the $250 Gift certificate was sent way to early, like 10 days before Christmas. Possible I missed something about when to send it but I didn't see anything asking when I would want delivery of an email gift certificate. Disappointed in that, o/w okay.
Purchased a PPE transmission pan and when it showed up it was obviously used and the aluminum had a grinder used on it to try and cover use but salt stains and rock salt damage was present. A 3rd party reseller apparently sells these through extreme terrain. I would advise extreme terrain to drop these idiots for trying to defraud customers with used products.
Hey Jason,
I apologize that your product arrived used I completely understand your frustration and how inconvenient this must be. I see you have already spoken to customer service and they have setup a return that is currently under review by the vendor now. Please keep an eye on your email for updates and your return label to be sent. I went ahead and issued you an additional voucher to be used online or over the phone on your next purchase. You should receive an email confirmation of this as well. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Was looking for a heavy duty tie rod and draglink. Found it on extreme terrain for $799, glad I looked elsewhere because I found the exact same product for $687 on Amazon and it was delivered earlier than expected.
I was told it has been delivered but have not received it. Looked everywhere around the outside of my home.
Hello William,
I'm sorry to hear about your missing parts! I reviewed your order and saw we started a Lost Package Claim for the RedRock Heavy Duty Adjustable Door Straps. What happens from here- our special Lost and Damaged team will reach out to FedEx, see if we can locate the shipment. If we can't find it, we'll ship out a new one.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Horrible experience. I have received bed cap molding pieces and clips on them are broken right out of the box. Return process is a huge pain. Extreme Terrain won't ship a replacement until photos are taken and the box has been delivered to a Fedex center. I need to put a tonneau cover on and have already waited 2 days to receive these. Now, I have to wait even longer.
Order Nilight pods - received - quickly no issues - Disappointed- did not come with wiring harnesses- I could have misread it - Considering it was 80 bucks - found my way to Nilght.com — wait for it …….
Same if not better: 4 inch pod lite - with harness and switch to boot less than 45( not incl shipping)
Since they didn't have the wheels in their Kansas City warehouse, where the tires were, they told me they can't mountain balance them and there's no local shop available pretty disappointed
Easy menu. Everything comes with pics. Fit confirmation. Lots of inventory to fit any price range. Check them out you won't be disappointed. Fast shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Robert,
I'm sorry to hear the radiator was damaged! I tried to call but was having some computer issues (my microphone was not working right). I'll try to call back later. I wanted to reach out and touch base with you to fix your order. Since you had to install the radiator, if you would like, we can send a replacement out first. I also noted your account that shipping out the replacement first was approved. Again, I'm sorry for the inconvenience, and I'll be in touch soon.
Thanks,
Desiree, ext. 1320