• Updated review
**Hopefully the final update 11/12/2020** Mr. Bateman tried to flag this review because he didn't want people to know the truth. Fact of the matter is we reached a resolution and I updated my reviews to reflect that we reached a solution. It wasn't enough. He wanted them deleted because he didn't the people to know how shady this business is. He harassed me by contacting my business site since...
“Customer Service (COVID-19)”
**Another update 11/11/2020"
DO NOT use this service. Not only did I have to write legitimate, truthful reviews on multiple sites about this company just to get 50% of my deposit back due to a global pandemic and being unable to travel as well as losing work and not being able to afford daily living. Now I am being harassed by the owner of the business asking me to take down all of my reviews because he gave me only 50% of my deposit. Our agreement was that I would remove the negative review and I did so by updating what I had previously written stating that we had come to terms. But now he won't leave me alone. This is as un-professional as it gets. STAY AWAY!
**Updated review 07/16/2020**
After much back and forth and going through the Better Business Bureau, Mycostarica.org and I have reached an agreement to refund 50% of my deposit.
Original review post below 03/21/2020:
I wanted to love this company but I've only come into terrible customer service with them. I booked in February 2020 with full intentions on traveling in August 2020 until Covid-19 happened in March 2020 and shelter in home and travel restrictions were put on everyone across the world.
I even sent in to get a passport renewal in February for this trip. But the passport agency froze, as with the rest of the world. People out of work and not allowed to leave their homes due to worldwide pandemic.
I contacted Costarica.org to cancel our upcoming trip and to get my deposit back because of the global pandemic. They did not want to release my deposit stating that I had signed a contract and was responsible for it. If a global pandemic wasn't happening, there would be absolute reason for me to go on vacation, but here we are in July 2020 and cases are still rising with a lot of countries not allowing for essential travel.
The resort in which we were supposed to stay at isn't even open to the the public. There are 14 day mandated quarantines that are happening. I have lost my job due to Covid. I can't plan for future leaisurelt travel because of all this.
It is absurd that I have lost all my deposit money. I fought with my credit card company to try and get my money back. All Costarica.org has compromised to do is give me a credit, but the catch is I have to use that credit and travel by March 2021.
In these uncertain times, you would think that organizations would look out for one another. I would have most definitely traveled using Coatarica.org once the fate of the world is more stable, but they are forcing me to travel with them in uncertain times when most things aren't even known if they are going to be open.
I've lost my deposit money because there is no way that I am willing to travel in a global pandemic and the unsurety of not having work.
I wish Coatarica.org could have recognized this and worked with me, but they did not.