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Shame on you consumer cellular. Sending me a new SIM card promising enhanced service and switching carriers to ATT. No where in your SIM card build up did you say that I would have a new carrier. ATT does not work in my area. Called and spoke to two customer service representatives and a supervisor who said someone would call me and in 24 to 48 hours to resolve my issue. That was six days ago. My cell phone is my life line. You left two senior citizens, one a cancer survivor and one a heart patient with out a life line. I had to switch carriers because of your disregard for your customers. Shame on you Customer Cellular
Shame on you consumer cellular. Sending me a new SIM card promising enhanced service and switching carriers to ATT. No where in your SIM card build up did you say that I would have a new carrier. ATT does not work in my area. Called and spoke to two customer service representatives and a supervisor who said someone would call me and in 24 to 48 hours to resolve my issue. That was six days ago. My cell phone is my life line. You left two senior citizens, one a cancer survivor and one a heart patient with out a life line. I had to switch carriers because of your disregard for your customers. Shame on you Customer Cellular
After 7 months, hours on chat and talking with customer service, 5 Sim activations and 2 different networks, 4 devices that did not work and cost me $90, I closed my Consumer Cellular account and contacted the BBB. The net of Consumer Cellular's lawyerly response to the BBB complaint was that they never promised the service would work.
Before you even log into this site there are 4 OLD GRUBBY FAT GUYS AS the representatives of Consumer Cellular. It's embarrassing that this is used as the presentation of this company! Granted Americans are becoming slobs but to condone it as representation of a company is quite SAD!
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The service pricing is excellent I just wanted to bring to the attention of the company that they might want to change what is presented on their opening page of their log in site.
I thought Consumer Cellular was for Seniors - think again. They must feel we have endless pockets for the charges they add. I had a charge on my bill that I overlooked (it was for DATA which I thought UNLIMITED);
When my calls started transferring DIRECTLY to CC, they told me I hadn't paid the $7.19 (!) charge for extra data, so they cut off my phone service.
Now, I have medical problems and need the phone for Drs., problems etc. They REFUSED to restart my phone until I paid them the small amount!
The month before, they did the same thing as they did not receive payment on the DAY it was due.
Never heard of any company doing this. Ended up making a double payment in May - which comprised my $$$ balance for June. No amount of conversation (when I could get through after being on hold for upwards of 10 minutes) would change their 'rules'.
Today I finally paid (reluctantly) the $7.19 which they said was for
Extra DATA. Seems they neglected to inform me they charge for 'extra' data; their advertising says "Unlimited Talk, Text at no extra charge." Well, you can see why other Seniors are also complaining.
I could go on more, however, I'm sure this message will resonate with the many Sitejabbers out there. BEWARE of Consumer Cellular unless EVERYTHING is spelled out. DATA is charged for EVERY notification you receive (even if it's SPAM), and for the time one spends online answering programs (data). Go figure.
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