Well, if anyone looked by now at my sitejabber profile reviews, one would think I'm "the customer that can't be satisfied"; but that couldn't be further from the truth.
Repeated & continuing troubles, mishaps & snafus bring on these reviews.
While I understand FULLY that nobody's perfect, the repeated instances from certain entities bring on my heated response.
Take THIS business for instace: FEDEX
I have an item purchased from another site (I've reviewed here on sitejabber as well) that involves FedEx (the subject of this review).
Item was purchased on March 3rd. Seller (through the other online site) made a shipment pickup call to FedEx for a rather huge 2 box shipment on the 5th. FedEx got around to getting it at its location in California on the 6th in the VERY LATE EVENING.
Projected delivery date via tracking (the 11th) wasn't going to work due to a conflict of me not being present at signing for the package & I decided to call the corporate office via the number provided on their site & see if the delivery could be delayed until the 12th. Odd, YES, but reasonable. So the projected delivery date was changed to the 12th/13th. Reasonable.
Now comes the problem.
My rather large packages have been sitting in California with a "severe weather exception" on them. They're "parked". FOR ALMOST 2 WEEKS! After 3 phonecalls, I've finally convinced them to move the packages OUT OF CALIFORNIA the day before yesterday. Not to mention the weather has been great (although rainy) in my state of destination...& the freight has to move across the country. I won't see this package group until tomorrow (Tuesday) & I was told by the last operator (in his barely understandable Hindi accent... odd because they usually speak better English than most Americans I know) THAT THE PACKAGES AREN'T EVEN GUARANTEED THEN after he just ended the conversation & hung up on me with a "so sorry, have a nice day"!
I haven't come CLOSE to yelling & being aggravated until NOW.
Basically, I'm told the item arrival MIGHT be in my state today for a POSSIBLE delivery TOMORROW.
This is FedEx.
Actor Tom Hanks portrayed Gary Nolan, a FedEx corporate obsessed with time who was stranded alone on a south pacific desert island in the movie CastAway.
One of the lines in the movie was:
"Time is a relentless taskmaster. If we fall behind an hour, an hour becomes a day, a day becomes a week... before you know it; we're the US Mail!"
Amazing how art imitates life.
To make matters WORSE, this was $150 "express ground delivery" but my packages have been in California since the 6th. If that's "express", might as well be on Rip Van Winkle time.
Good thing this item wasn't vital to someone's life.
I just hope they didn't smash the boxes & its contents to $#*! & are unwilling to deliver them (another thing FedEx is famous for & has done to me on another instance).
This is absurd...& I guarantee anyone reading THIS I'm going to get every penny paid refunded to me... despite delivery.