I purchased a pair of shoes at the end of August, 2015. When I tried them on, they did not fit properly. The same day that I received a RA # from Constep and shipped them back the following day. Tracking verifies that Constep received the returns. Since then I have contacted the company about the unissued return. At the beginning of December I sent a certified letter. The post office returned it as undeliverable. I am now pursuing legal action against the company. The shoes were terrible. The service and guarantee were worse!