ContaboReviews 5

I am extremely disappointed with the services provided by Contabo. Despite setting up a PayPal subscription to avoid payment issues, I was charged a reactivation fee of $7.50 due to a supposed "long" overdue payment of just 4 days. This delay is not long by any reasonable standard, especially considering that I am paying upfront, not after the billing period, unlike other billing systems I have used.

My service was suspended for 6 days and subsequently terminated. I paid the reactivation fee of $7.50, but my account and service were still deleted. I was informed that my account could not be recovered, even though it had only been a few days. I was unaware of what was happening until I saw the emails from Contabo.

I have worked on my account for years, and the data is irreplaceable. I cannot accept creating a new account as suggested by the support team. To make matters worse, I was informed that my only options were to create a new account and transfer the balance there or get a refund. This is unacceptable given the circumstances.

I urge Contabo to reconsider its policies and provide better support to its customers.

Charged reactivation fee on servers that was not due. That is just to bad. I have large growing number of servers with Contabo.com a Germany Hosting company. Being a Asian company I normally use service from my own region, but after being recommended to this hosting company I have moved a part of the company's European traffic to this provider. My experience... Really disappointing. I was charged late fees for servers that where paid in advance. I had added automatic payment option but it did not work. Now I will have to find other provider as I cannot accept such service.