Lilly G.

I love Drugstore.com. Always pleased and like the fact that I can find things there that other stores don't carry or have stopped carrying. Speedy shipping etc. Prices are good as well.

Wish there were more stores in my area. Really like their children's clothes, gardening department and house wears, toys, party supplies, accessories, shoes. The interior staff is usually really friendly and will go to great length to be helpful.

I have been a loyal Boden customer for two decades. I used to be 100% pleased. I don't like the styling as much anymore. The line used to be classic British styling and just over the top amazing quality. If you bough children's undies they looked like you took them out of the package a day ago even though they had been laundered a million times. In fact I gave all of my child's to a friend and they held up for her child and then her sisters.

The coats, jeans, shoes, purses, hats you name it amazing. The styling never went out of style the skirst and dresses I bought 13 years ago are still just as stylish. Everything we bough brought compliment and queries as to where we purchased it.

The past few years i have bought very few things as i just don't like the shirts any more. The jeans that had been super soft heavenly high cotton content are annoying lycra and other things, so no different from other upper line US manufacturers.

I will say this their customer satisfaction guarantees are great. In all the hundreds of items I have bough from them, I only had a problem with one item. I had purchases it the previous season so could not return it when when finally got around to wearing it, washed it once and it unraveled so I wrote. They were immediately were one it, as I think they could see I was telling the truth from the pictures I sent them that this was worn once and a pocket seam went. They stood by the product and apologized profusely. It bough my forever loyalty. So when i can i try to shop with them before I do other vendors.

I just wish they would bring back the 100% cotton jeans that are like $$$$$ jeans from Japan or very high end exclusive boutique brand that specialize in replicating 50's-80's old fashion jeans without any elastic added. Why would you get rid of something from your line that no one else in the world offered. I used to buy 18 pairs of jeans from them a year for our family. Luckily I have a stock pile.

I miss the a-line dresses and shirts and the better styles raincoats, the military coats, the comfortable less fussy bathing suits, and the stuffer shirts and roomier sweatshirts, and fluffy parkers. The kid collection is still beautifully styles, but the teen and adult clothing is just starting to look like what you can find everywhere. Their clothing and patters were unique. People would walk up to me on the street and in restrooms at court and ask, " Can I ask you were you bought the suit, or your daughter's coat?"

I went to buy my daughter a rain coat this year and they wee all ugly. The majority of the clothing never would have gone out of style, they could have just changed patterns. It's like the fits have been changed too and are just too tight and close slim fit.

So although I am buying less they are still the first company i got to at the beginning of the season. My 4 star review rather than 5 is only based on the cheapening of the styling and the fact that it is less unique.

I used to love BBB, but stopped shopping with them as much as the merchandise seem to like Sears, Kmart, JCpenny not keep pace with trends. The stuff all looks low end and like it would mostly be used in your Grandmother's trailer. You used to go in there and the bedding was wonderful and of the same quality as what you would find at Nordstrom and old Macy's before Macy's got kind a tacky.

I hope they can adjust quality and easy of ordering and the annoyances on the website and save themselves as I would be truly sad to see them go. The stock was so limited I bough few things for the dorm or for my home as they had nothing I liked the styling. The problem might be the Buyers. Where Walmart, target and Amazon have gone up, they, Land's End, Sears and Macy's have gone down.

When you can order and check out at Amazon and Target and have fresh tasteful styles in home goods being sold at Walmart (who would have called that?) why go to BBB and look for 1 or 2 styles of dust broom. Or 3 ugly brooms. They used to be the place that had 17 different scrubbers. So think what they are buying and selling is only appealing to older people, or people with limited income that can't afford to shop elsewhere.

I think better designed hipper products and of a slightly better quality and a website where one did not encounter an issue every time you tried to check out would go a long way. I think it's mostly the borning stock the high shipping and site hiccups. I shop with Amazon as I can get free shipping.

Adore this store, but the online experience is a drag as one can't use Merchandise Credit. It's yet another vendor where everything in a larger size is predictably sold out, yet they have a million size 00 and 1's in stock, and where colors like white, black, grey, navy, maroon, forest green are always sold out, but they have plenty of the hot pink, acid green, yellow, pale pink and blaring turquoise. Perhaps, the buyers should note what's selling out immediately and what's landing in the sale section, and the sizes they never seem to have in stock a minute after they hit the store or website.

I find checking out infuriating. All items on the website should be able to be ordered. The fact that you can't purchase items as the order is too small is maddening and the fact that only the all white affluent areas seem to stock ALL the small items you would want and furniture again makes me really angry. Every single item shown on that website should be available to be shipped even if your store is low in stock. Or out of stock. Ok so it'ed low ion stock at my store and you can't ship it to me? Why. Why should I have to oder $140 more merchandise when all I want is two pot holders, a couple of zip bags and a coat hanger.

I find it troubling that they don't have stores in black and brown neighborhoods, or seem to ship many things to those same neighborhood seems rather racist, like the don't want to invest in neighborhoods that don't sport their target shopper.

Please don't waste my time and show me items I can not buy on the website. Or can't buy if stock is low at my closest store. And please make sure that you are stocking as many of those small items in the white upper middle class neighborhood stores as you are from the store that invites more diverse shoppers and a lot of lower middle class shoppers. As the message come off like we're afraid you might steal a pot holder or hook.

Some store always seem to have EVERYTHING in stock and plentiful inventory while others are always sold out or low stock. If that's a case someone is not doing their job properly and anticipating customer demand, or there is a not so subtle economic form of racism being applied. Let's keep those rich white folks down here happy, not so concerned about that store smack in a working middle class neighborhood, that caters more to students, veterans, shift workers, truck drivers, single mothers, and people of color. Guess what... we like buying those same items too, so please keep them in stock, rather than one store always having everything in stock and another always tapped out and on fumes.

Or have the items ship out from the store with a lot of stock. The "this order is too small to ship and you have to spend this much is just gross and again seems to be a bowing to the rich. Find a tiny box and ship it for crying out loud. Nothing is too small to ship but an ant. Someone should be looking into where they won't ship items or deliver furniture as I can guarantee in my experience there seems to be a racial component there as well.

There should be a reasonable household limit on how many of something people buy as what has been happening in recent years is that people will go to an Ikea empty all the stock on small items and then resell them on Amazon and Ebay at double and triple the price. Do they should not be able to let some one but 150 closet lights, 100 mirrors, or sea grass napkin holders.

I find the website a twee bit annoying. The need to make orders bigger to receive products is obx. I often encounter website difficulties and their shopping prices are too expensive. So often find myself starting my shopping there but in frustration hopping on Amazon and ordering everything from Amazon as the shipping is free and there are no playing what's my pass word. I pretty much mostly only shop with sites that offer guest check out as I can never remember my password, or have been too lazy to input it to a password manager. So anyplace I encounter that, I just leave and go to a merchant that does not bother me to play what's my password, or one that has better prices and selection.

I live the styling at Nike, and the quality is good but the prices the last 19 years have felt abusive. I find the sneakers are not as comfortable. Almost always hot, too narrow, and so so heavy. Ples bring back the feel of your shoes in the 90's. The majority of their sneakers I can no longer wear all day as they weigh so much. I don't want to carry around 20 pounds of decorative rubber on a trip or on my feet during a run. So some variety in the line and maybe some retro tennis sneakers with a 70's or 80's look would be welcome.

If you go on Ebay & Etsy their vintage sneakers sell for more than their new ones and they are always snapped up quickly, so I can't be the only person wishing for a nice 208 pair of Nicke Airs with a thin flat sole some width in the middle and made of a airy light nylon. A pair of those of those come up on Ebay and it's a battle. So which they would re release some of the old lighter style that sit in a suitcase and were so light to pack and wear.

Your company has been in business forever for one reason, consistency. When you want something that fits the same way, looks the same way and comes in a high quality cotton, wool, down, rubber, felt, flannel etc you go to LL Bean. I have been less than thrilled with the styling and feel of many items I have ordered the last 6 or 7 years. I ordered about 13 flannel shirts in various styles. Was not wild about the prints they came in, but thought maybe they will be better in person, all but 1 went back. They were all these strange
Wide weaves, and not in traditional plaids prints and traditional plaid colors. I want a 50's -70s' looking flannel shirt and old New England Yankee styling. They could have used the styles in their mid 80's cataloque and I would have been pleased as punch. I don't want innovation from them. The new stuff looks like it was made by Coldwater Creek, the Sundance Company, or Chicos, not LL Bean

The children's uniform pants, shirts, socks and skirts I bough a few years ago just did not have the quality stitching and fabric I expect from them the socks felt like plastic socks, not like buttery cotton. Dear Lord, were the flannel and 100 percale sheets a disappointment and the towels as well. Only the sheep skin slippers were up to their old selves.

So my suggestion to there buyers and designers would be to not rethink it, stick to boxy v neck or boy friend tee, old school flannel coats and down jackets, a rain slicker that looks like it came off a Nantucket pier in 1975, and more Nantucket Vines classic preppy style. Things like the moccasins your Mom wore during the summers in the 60's -80's, or flannel shirt you wore to a concert in the 80's or 90's.

I might tweak the home collection, and bring it more towards shaker rather than Stickley or William Morris Aesthetic Movement stuff, people are more into School House Electric, or Serena & Lilly now. A bit of classic American colonial or modern cleaner lines would be good.

So bring the clothing back to classic prep and the home furnishing more modern or more classically American traditional. Bold colors, nice student lamps enamel, nice Ralph Lauren looking bedding.

I have never liked their customer service department much and always swayed towards shopping more with Land End and the Bass Pro shop as they are great over there. Their whole policy and how anal they are in negotiate things and lack of apology, always makes me feel like I am dealing with a stuck up, over educated judgmental nerd who thinks he is brighter than you, and that you should be thanking him for allowing you to shop at his store. The store employees are very sweet.

Urban is hit or miss regarding quality. The styles are always great, but often the guality is poor, things reek of chemical smell, don't launder well. And lots and lots of times the fabrics are more like sack cloth in softness. Very scratchy and stiff.

The prices are out of this world expensive for items that poor and made of very cheap materials in depressed countries. So a greedy markup. It was a teen store and now it's a wealthy teen store where only upper middle class kids can afford to shop. So definitely surpassing my current income and my kids.

I can't understand that after all these years they stillcan't seem to get micro shots of the bedding and fabrics so you could see if sheets and comforters are not going to be something you will like. The phots are not crisp and sharp but blurry. Do us all and the planet a favor and get a clea phot so people don't have to order something and send it back. Their colors often vary and have been post edited so you will see lots of customer reviews that say, the color is not really green but yellow. It's so bad that I won't buy anything from them I have not seen a customer uploaded photo of.

The buyers don't seem to have realized that boho moroccan is really, really played out and people are looking for bedding that doesn't look like a tapestry in a head shop or dorm room. Please use some other places for inspiration like Africa, Holland, France, Brazil, Jamaica, Hawaii, Australia, Japan, Chine, Poland, New Zealand, Haiti, England, Sweden, Ireland, the St Lucia, Mexico, Scotland anything seriously anything.

It's like they are perpetually set on California, India and Morocco. There is a whole world of design out there and bold beautiful fabrics. Why not some retro prints from 50's /60's japan, or some great vintage plaids, or some Irish pottery or baskets, so high English Gabby Demming make you sigh fabric or some Miatilda Goed like frames, candles, towels, and art.

Or please something like a high gloss lacquer picture frame or drink tray for a coffee table or a lit of Liberty of London, Harrods, or Marimekko, or sourcing something like plastic jelly baskets from Mexico for dorm storage, or a rug taht does not reek of chemicals and pill and send threads all over the floor What about some plates and table cloths or curtains from the South of France? Or Venetian drinking glasses. Shake it up. It's a snooze. I have that same gripe with their parent company, Anthropologie. The world is vast, pick the best and replicate it for less.

The sizing in clothing is often a bummer. Not enough petites, not enough stock in larger sizes. So I have a lot of gripes with them. But i still always drop $500 or more a year at the place. Sometime more if a dorm has to be furnished.

The curtains used to be really good quality, now the patters are so ugly, see through and flimsey Not sure why they can't seem to source a nice no see through curtain in a real velvet or thick canvas. The purpose of curtains in dorm rooms and homes is so that people can't see in. Almost everything they have has an ugly tiny cheap repeat pattern that looks like you have hung up skirt material.

Curtains are incredibly expensive is you have 3-4 windows in a room. They usually end up being like furnishing and things your are using for years and years. People are looking for curtains in colors they can restyle the room with in two years when they are bored like: white, tan, cream, bone, various solid blue shades, mauve, dusty pink, soft yellow, apricot. They want an item that will work for 10 to 15 years as buying two panels for 4 windows is a major purchase. They want things that will go from the dorm and then be able to be used in their first couple of apartments. Or from a toddler room to a teens.

So more longevity of service use. And less of a immediate statement. Please the land fils could use the help. A nice thick velvet, or cotton duck that drapes will and is a good width is a lot better than a cheap see through thing in crazy colors that you'll throw out in two years. So wish that collections quality and class was brought up. The curtains are all mostly tacky and looking. I hate that they are see through. I want simple functional items, I can home launder or dry clean.

The quilts used to be butter soft and a great value at one time and the sheets soft as well. Most times I end up sending them back as they fabrics smell heavily of chemical dyes that can't be healthy to lay on your skin and launder in your machine, and they are frequently scratchy. I want 100% cotton bedding that gets softer and softer with wear.

I stopped buying rigs from them about 8 years ago, the quality was very poor. Wish they would sell really good quality solid rugs that would fill up most of the door rooms, not shed or smell like chemicals.

Leaving negative feedback is not stellar on this site, as Ebay simply allows seller with countless complaints against them to set up new accounts, and therefore allows poor sellers to remain unaccountable. If feedback is worthless and your just going to allow them to assume an new name to duck negative feedback, not helping customers determine who good and bad sellers are. And customers can't steer away from for the few dishonest sellers on the site. Feedback on the site used to count for something an actually be a guarantee that one was dealing with a dishonest seller. Buyer protection and the Ebay Money Back Guarantee are sometimes effective. I will be shopping at Etsy in the future more than Ebay as the Feedback counts for something. They immediately take care of issues.

We have only shopped there once. The prices on suits were expensive for the quality of the fabrics. We also felt the sales people were like car salesmen, and would have perfered to be able to just shop, rather than have the sales person pouncing and trying to sell us items we were not interesting in looking at.

We love the generous return periods, but it seems as though the variety is not as good as it was previous to putting so many of it's competitors out of business. The selection they do have is less hip and more like the shoe department at Walmart.

I found all my iPhone cameras to be poor - the macro and zoom are only passable, the image stabilization is not great and the color register is not true to the light, especially at night, the photos always seem to have an orange cast to them. I dislike that they don't have any non metal Mac laptop covers on in iPhones cases any longer as i have a nickle allergy so they tweek my wrists and hands. I much preferred the white plastic casing on both items, even if they had a tendency to break more easily if dropped. Ould be nice if one could have plastic casing as a purchase option. The power cords wear out so quckly they are nearly disposable, and each device seems to demand a dfferent jack, so one has to have 6 different power cords around, frather than having one for phones and one for computers. We have had better luck purchasing replacements on Amazon and Ebay than from Apple. They seem to last longer as do the chargers. I also dislike that there is no customer service via email. You basically need to shlep into the store if you having a problem with any of their products. I wish they had customer tec support via phone or email.

I've been a Garnet Hill shopper for as long as the company has been around. Over the years I left many raving reviews. I adored them and their customer service reps. Yet after leaving 1 negative review regarding a product that really did deserve that negative review, I believe I was barred from future reviewing of all future purchases. The item was a rather poor redo of one of their most beloved products. I purchase this same item every year, in various patterns, several times a year without fail.

So their product reviews really aren't reliable and something you can depend on. If the review is negative you'll be muzzled and no longer able to review their products, even if your are trying to leave a glowing review. Even though the item I purchased was one I purchase 6-8 of each year, in completely new patters, and at various time, and without fail every year, a few times, I can't leave a review... and even though the items quality, patten, cut and stitching varies each time I make a purchase. It's as if you bought a car, reviewed it, and you were never able to review another car ever again. No matter what I was reviewing, I would get a, " You already reviewed that item."

So it seem to extend to any new items or repeat items I purchase on their site each year. I don't know any other company that does that. It's not very nice. The quality of my "offending" review item, varies significantly in cut, fabric quality, pattern, stitching, and elastic each time, I buy the product. It is not the same product, might look similar but it always varies. Other customers have said the same, "these used to be of a better quality, " " these used to be softer" " these used to be cut differently" "these held up better." " The stitching on these was softer" So I am not dreaming this up.

I replace the item as needed 4 or more times a year. So will buy a par and twoo months later might buy 2 more and a year later purchase 6. I buy them without fail each year winter, spring, summer and fall. They are never the same pattern or item. I have spent thousands on these pj's and own about 38 to 40 of them as they old ones from 15 years ago never wear out. They looks almost brand new. The new ones wear out every few months with weekly washing, and one will start seeing tiny tears. So I should be able to review them honestly each time I make a new purchase so for other shoppers can make an informed decision on wHether other shoppers like an item.

If you are an ethical company who cares about customer response, you should be able to review items truthfully. Most companies take their knocks, listen and try to improve things. Not Garnet Hill. There wasn't anything abusive in my review. No name calling, no abuse etc. I simply said the fabric was of cheaper quality than it had been, and the elastic on the items I purchases seemed to be flawed and rolling down. Other reviewers sad the same. They would not stay up. This is an $89ish item. You should not put them on and they fall to your feet.

I used to buy the entirety of my and my kids wardrobes shoes and boots from the company and all our bedding and towels. I stopped. Now I just buy the offending item as I don't like any other company's version of pj's as much. If I could stop buying those I would as I don't think customer reviews should be suppressed.

So just realize when reading their product reviews you are only reading the good reviews, not a true sample of customer opinion. They will post your 1 negative review, so it looks like there are differeing viewpoints, but after leaving a negative review, you'll affectively appear to be barred from commenting on any of their products, ever again. So the reviews you are reading are not a true sample. Thus my ratting of two,

I used to do all my shopping with them as the quality of items was excellent and of far superior quality to other online retailers. That is less consistent these day, even prior to the pandemic and now and I note that things are more in the range of lesser companies. The towels will start pilling, the flannel sheets will not be heavenly soft.

I once received a pair of the pj's that had what looked like dark WD40 oil smeared across the top's front side. As I buy these pajamas so frequently I will sometimes not try them on during the return period and they will sit on the laundry room in the plastic bag. So was stuck with that pair as the return period was past. I do believe it was warehouse damage as I had purchased a dress from them, maybe 3 years before that also sported old stains that looked eerily similar. That they took care of and the customer service was amazing, I had bought the item for an event and paid for over night shipping.

I have been displeased with the panties the last 6 years. Seems like they get more and more uncomfortable with elastic waist bands that are stiff and scratchy and am bummed that there are far less 100% cotton options than there used to be. O I have been buying more panties and bras from Gap. I wish they would bring back the former v- string with super soft or encased elastic, rather than what they are currently producing that feels like a luffa more than an actual waist band. I also wish there were more 100% cotton options. Another area of displeasure is the fact that they have gotten rid of the classic VS wide sweatshirt that I adored. Had I known they were going to phase out their lounge ware I would have bough enough of those to last me a life time. All my friends say the same things about the elastic and the fact that their panties are more like the Loved Ones now and less like under ware and bras you want to wear every day.

I adore shopping at Target when visiting their stores. But my online experience is almost always, not great. Things load slowly, everything is sold out, or only available in store. I wish they would get the "only available in store" and "no longer available" items off the website, or give them their own section on the site, as they're a distraction and make slogging through a shopping experience frustrating. The site also seem to always have hiccups, password difficulty and crashed at least once when I am shopping. So I would give my in store experiences an A+ and my online experiences a D. I dread going over to the website to order things. Sometimes orders have not been screened well before shipping them out and the clothing items smell like they have been worn. The bathing suit collection is often too trashy, wish they would work on that. But the clothing from other departments and selection is great. I love the accessories department, particularly the jewelry and handbags.

I ordered this blanket, said it was shipping then received an email saying they didn't have it anymore, but I just ordered it again. So what is going on? Is this deceptive advertising and I need to make a Better Business bureau complaint? Never experienced anything like this with a merchant.!

I find any genealogy site where one can't remove information troubling. As lovely as it is to think of one large world wide tree, many would view it as a dangerous invasion of privacy, that might be making someone vulnerable. In an age where none of us have enough privacy, I find this site, Find A Grave and Family Search's tree function alarming.

We've only had one experience with Teva and a pair of open cut sneakers, (the kind one can wear on both land and in water) with the heavy rounded rubber bumper in front. After wearing them once on an outing the stitching frayed and looked like the stitching was furry as if it had been shredded. The thread had clearly snapped. Had it been that she dragged them against the ground, would not be every single stitch that was popped. This was after a light days activity hour and 1/2 running around grass. Clearly defective thread.

I have never seen anything like it the thread looked like tassels and like each stitch had burst. After it happened I immediately contacted the customer service department and they refused to take them back as it was 4 or 5 days past the return period (I had shopped early for the season.) I was so displeased by their response to the fraying of the stitching on very light use, that I have never bought another product from them. I avoid shopping with companies that don't stand behind their products and who have poor customer service.

A good customer service department and generous response to issues will sign me on to blind company loyalty for decades. There is obviously something very wrong when your child wears a pair of shoes for an 1.5 hours and they are completely covered in frayed stitching from normal walking and running. She wasn't scaling rocks, or dragging her feet on the pavement like a cheese grater.

I felt the company should have i immediately apologized and sent out a replacement, or a merchandise credit and been talking to the factory regarding the quality of the tread. Stitching on good quality shoes upper line shoes does not wear out that way. I think it was due to thread irregularity and that possibly the thread they were sewn with was old or had weaknesses built in.

So they lost me as a customer forever. Completely turned off. I am a shoe junkie, so they likely would have received a $500 to $1,500 in business per year in shoes for our family had they won my customer loyalty.

After the fraying issue I noticed that they made my child's feet smell and the odor was very chemical based that is the only pair of shoes I have ever noted an odor with and her feet. She can wear a pair of shoes for a year and nothing, smell as good as they did the day she took them out of the box.

So my opinion of the company is very poor quality cheap shoes, with over inflated pricing and irresponsible customer service. Definitely do not stand behind their products. The chemical reek to them made me wonder what they were using for rubber and how save that substance was, if it was off gassing such a chemical filled smell like that. I should have made a Better Business Bureau complain, as the shoes were worthless and after 2 wears I pitched them in the trash.