I adored Old Ancestry, but since the launch of "NEW ANCESTRY.COM" it's been disappointing. They haven't fixed any of the issues users were unhappy about, such as wide borders around records and photos, overlays that obscure records when viewing them, not enough notation space when adding facts to tress, frames that don't frame photos, etc.
They say they value user's privacy, yet it can take 1-6 months to actually get your tree down from the web. They only do this when they have enough switches to warrant going in to do it. My tree is down in the US but still showing on their European site. Making one's tree private should happen immediately - not in 1-6 months and it should include all of the world wide web not just the US.
One used to simply tick a box to make some individuals within a tree private and still keep there death information. Now if you want to make an individual private they have to be listed as living and you need to remove their death information and transfer it elsewhere into the fact or note section.
It takes forever to upload photos to one's tree from the iPhone app and often they time out while loading as it takes too long to load. Placement prompts like how to delete something, or add names/notes to photos were in logical places like under or on top of the photo now you have to search for them in illogical places. Or access them after clicking on several links to find them.
All of these functions used to be an intuitive pleasure with Old Ancestry. Now anytime you want to do something you have to click on 6 things before you figure out how to do it. If you clicked on a picture or fact it immediately opened, and you did not have to position your cursor just so on something, or click on yet another link to view image" or "view fact." If I am clicking on an image/fact, clearly I want to see it, not have to click a 2nd or 3rd time, on a further prompt. And I definitely I want to view the whole record, not view it under an obstructive indexing overlay. I also would like to be able to line photos, (open in two windows) next to one another, so I can compare physical features, not have a 2 1/2" inch right and left border between them. I would like to insert my own dates in the timeline not have them automatically put in by what the census says, or an incorrectly transcribed Ancestry index. The annoyances keep rolling. When I open a record that I have saved to an individual, I want to be able to see the index first and to be able to click on the other family member's indexes via that central index. Here is no longer a way to do that now. So I have to keep a pad handy or add and subtract dates rather than clicking on the wife, child, to quickly to see their year of birth.
Things that should have been added to the graphic design such as a place marker when searching through hundreds of hits, were not. So one invariably forgets if one has viewed the proceeding hit after one back clicks. It would be wonderful if the one you were currently on just before back clicking high lighted from the rest of the list.
If one loads a record from a parent company like Fold3 and Newspapers.com and no longer belongs to those sites, one can no longer see the document, (although one has already paid to view, copy and save it to Ancestry.) So unless you down load it else where, or still belong to all 3 sites at the same time, those records no longer open and are now un viewable. I wish they would just roll it all together into one big site, as remembering when one membership starts, ends and what coupons applies, is annoying. The further paid access to premiums versions of Fold2 and Newspapers is infuriating. Newspapers.com is not a cheap membership to start with, having to pay even more for premium access on it - is abusive. Why they moved the military collection over to Fold3 rather than just keeping it on Ancestry and charging a bit more would have been preferable, as searching over there is like wading through an exhausting swamp.
The customer service used to be stellar, and is now spotty. The CS staff don't seem as well trained as they once were, and always need to check with a supervisor. They are constantly experiencing a "high volume of callers" so waits for CS reps are long.
Family Tree Maker should download everything one has in each section, not just some of what you have spent years compiling.
They don't seem to be adding records at the rates they should given what they gross annually. Nor do they correct small thing like indexing transcription errors, pointed out to them. Regarding resources and record collections, one often does better searching free sites like: Irishgenealogy.ie, the German and Italian Genealogical Group. I can't understand why a site run by a single man, the Old Fulton Post Card Historic Newspaper Archive, has more papers than the Library of Congress, yet Ancestry can't get more obits, papers and records online is beyond me. They're certainly not putting any money or time into functional graphic design, or the development of a better iPhone app. It's clear that whoever did the graphic design on New Ancestry.com, or what ever focus group they pitched the new features to, never actually used the site for serious research.
Suspect the only person leaving positive feedback on "New Ancestry" and it's features is likely a relative of someone working on the tech and graphic design team - or a VP's spouse, as actual customer reviews seem to all bequite damning.