SearsReviews 495

When I tell yall I have been struggling and having headaches with this company warranty. I'm just at a loss, for years ive been paying monthly payments of 50 dollars, finally I have an incident my refrigerator is not working. I have been going back and forth with them for 4 months, appointments have been canceled I have had to call out of work so many times that's it's been troubling even with my manager. When I say over 4 months I have been rescheduling, multiple appointments. The only thing they can tell me is it would have to be rescheduled, it's beyond sickening to me. It's beyond horrific, never in my life would I expect a company like sears to do this. They are the worst, I'm just sick to my stomach on why I have been paying this long. The worst, the worst, the worst. Do not get home coverage with them.

Technician took 3 phone calls just chatting. I even asked him to call them back later. He continued talking. My mother was in another room with 3 dogs. Locked them up for the Technicians Safety. Also,
He basically said I was the cause of my problem. I have a Home Warranty and they picked Sears to service me. His Report to my Home Warranty was negligence. My claim was denied based off his opinion. I finally asked him to leave and take his phone calls somewhere else. Sears has great products but their Customer Service is terrible. This was not my first bad experience with Sears Repair Service
UPDATE: The technician told me my compressor was going bad. Sears could fixed the problem for $2000. I decided to get a second opinion. A certified company Emrald Coast Appliance came. He fixed the problem in 5 minutes. The water filter which I put in was in too tight. All he did was turn it some. Problem solved. I will never trust Sears to do anything. Not to mention the Poor service by their technicians. They should reimburse the cost of the bill ($130) from the new company I had to call. This was a Home Warranty case. Should have only have to pay the $65. Let's see if that happens.
UPDATE: Sears response was to call the number below. I tried calling several times. There is no prompt for Customer Service so I keep getting disconnected. I tried using other prompts. No help there. All the representative did was file a complaint against the technician.

Been without an oven since May '24, waiting on parts. After 5 phone calls, and my situation being "escalated" four of the 5 times I've spoken to someone, I'm still waiting on either parts or someone to have the authority to replace my ovens. Each time I had been assured I would hear from someone in 5-10 days or 3-5 days. One agent felt so bad he assured me I would hear from him and he wanted to compensate me for my inconvenience by sending me a $50 check (which I did receive). I've been told a number of times there is no supervisor to speak to until (August 9 '24) this most recent agent assured me (again) a supervisor would call me within 24 hours.

I ordered electrical appliances on June 11,2024
My order #*******
But I have to move out the apartment
So I called Sears on July 8th to cancel order
No refund was given
I called again on July 23rd.
Customer service person Ms.Danielle gave me
Confirmation number #*******
But I didn't receive refund notification.
Then I called again July 30th 2024
The same person MS. Danielle said to me
You will definitely receive a refund email tomorrow, July 31

But still No email at all
Ms Danielle gave to me
Confirmation number #*******
I still haven't received a single email.
When I called sears customer service always
Hold phone over one hour to two hours

I called Sears customer service today, Monday, August 5th, 2024.
Customer service person
Ms.Calala said me
You will definitely receive a refund made at 9 pm tonight. August 5th
How long do I have to do this
Please somebody help me

Stay your distance! We've had a Master Protection Agreement with this company for years. But things have really gone downhill quickly. The renewal contract changes every year, and they don't provide any notification of what changes. I've called over 25 times to get resolution to what the repairman said wasn't fixable. He prepared me for red tape, but this was so much more. This group is uncapable of managing this business.

I have been with Sears since 1979. Protection agreement. When first started off with this ideal of an agreement for all my appliances it worked out fine. Until the last few years. It takes them 4 to 6 months to replaces your appliances if they conk out on you no longer able to fix. Then they won't even reverse your money back to you. Your out of pocket money for having to go to the laundrymat or whatever the lost may be. Not good.

I got My husband a Lawnmower that came with a life time Warranty from Sears. We took it in to be fixed and they said they don't make the parts no more so they can no longer Warranty the Lawnmower. It was suppose to be a lifetime Warranty.

Sadly, to say, our experience has been absolutely horrible. We bought a part from sears when we find out we no longer needed the part. They told us that they will give us a refund. We are still after 10 business days have yet to get any type of reply from the company on the status of our refund. No email no call absolutely nothing. Do not buy anything from this place. Their customer service is absolutely horrible and they do not care about the customer whatsoever. Save your money go elsewhere.

We made the mistake of purchasing a refrigerator from Sears.com last year. The product begqn to have issues within about 6 months. They made several feeble attempts to resolve the issue. That took sveral months. Countless phone calls were made. We spent hours on the phone trying to get some type of resolution on a brand new product. We are now waiting for a replacement while our Kenmore refrogerator sits not working. The way Sears has handled this is utterly disgraceful. We will NEVER buy from Sears ever again. I recommend staying far far away from purchasing any appliances from Sears.

No where on there help page was there a list for helping with gift cards. If you cant use them on line it should be stated so.
I

Bought an upright freezer and paid for extra delivery on Saturday. Got a text an email daily reminding me of the delivery, then got a time frame. After time frame came and went called and they said the item didn't come in and will have to be rescheduled. Would of been nice to get notified of this and not hasd to call to find out after blocking out our Saturday. No wonder why the place is bankrupt.

It is good enough if you want to check if they have something on stock. While i would say that I wouldnt use it to browse for the sake of it, seems to tell you when they have something available, where to get it and if it has discount. The UI is clear and will help you find whatever you need, while also telling you of similar products or things that, in theory you´d find in that aisle or on that same line of products.Clear, direct and easy to use are some of the words I´d use to describe the page.

I purchased a washer and dryer from Sears in Union Gap. I also purchased the Protection plan for both unites. In July 2022 I called sears to have my washer repaired, since it was broken. In August 2022 a technician diagnosed the washer and ordered the parts. On September 20th a technician arrived to fix the washer, but stated he needed a help of another technician, so he scheduled a appointment for October 20th 2022. I called to confirm the October appointment to find out the appointment was rescheduled for November 4th 2022. Im very upset that its going to take four months to have my washer fixed and if it cant be fixed another two months to get a replacement. Worst service ever.

They sent me a TV stand that was discontinued with no legs in the box that had obviously been returned. I filed with PayPal and they agreed to the refund as long as I paid the shipping, WHICH WAS AS MUCH AS THE PRODUCT! They should be bankrupt and their doors closed and it will happen VERY soon with business practices like this. Good by Sears, I have money and a job! I'll let people know you robbed me and hopefully they won't deal with you, closing your doors FASTER!

I bought a new garage door opener (Chamberlain) from Sears Online, they contract out to a (3rd party) installation, I paid $130 for install directly to Sears Online, the company is not qualified to install this brand, they never gave me a refund as services were not rendered. Stay away. I will never use them again, plus there call center in Asia is so unorganized, and there phone staff has a extremely low IQ and not trained properly.

Had a technician come out to repair my stove and dishwasher. Technician properly repaired the appliances within an acceptable time. BUT all technicians should be instructed to park their vans on the street. My technician pulled into my asphalt driveway on a hot sunny day and then proceeded to do a "k" turn on my driveway to turn around. There was no need for this and he damaged my driveway. He should have simply backed out of the driveway. Definitely the dumbest thing I have ever experienced. I had to have my driveway sealed today to fix the tire tracks that the technician caused.

Bought my Kenmore fridge 3 years ago, I have always believed that kenmore is the best. Wrong.! 3 years life is all i got. I tried to repair the compresson since it is still under warranty right. Wrong, i was sent a tech to repair, it. Took him a week to make it to my house. On the way he calls and says i need the receipt, to prove that you bought it, and by the way i need 2200. 00 to have it repaired. Really, i am traveling and your telling me this now. I told him the fridge is worth 1400. 00 why would he charge me so much. He asked if i was willing to pay, and did i have the receipt. I said yes but i am traveling. So he goes, you do not want the service. Lkdsjfkaj; fa oviously not. If i would have know all this before hand, i would not have gone through the trouble. Last time i shop at Sears, Last time i buy anything Kenmore. WORTHLESS PIECES OF KDAJSKDJA; Getting rid of that brand and store from my family. No more sears for me. Let's go to Best buy, or lowes, or home Depot.

It is impossible to get someone to actually help. New washer with rattle but still worked. Took 2 months for a service call and they ordered parts. 2 months to get the parts and then another 2 months to get someone to come repair. It wasn't the same person that ordered the parts so he wasn't sure what to do other than install them. The next day, the drum is banging against the door and shaking the washer. Now my pedestal is damaged, the washer is broken and three months later, I'm still waiting on a repairman.

On May 30th I ordered outdoor cushions $231.98. After receiving them I realized they didn't fit. That day I wrote asking for a return label. I received an email saying they approved my return but I never received the labels. Finally after another 6 days of writing and using their chat, I finally get return labels and I return them on June13th. Ups delivered them back on June 15th. As of today, June 24th, I still have not received my credit. At this point I had to call my bank and stop payment. This all could have had a better outcome if there had been a phone number to call. The product was good quality and I would like to continue to use this website but with all this hassle to get a refund I won't.