SearsReviews 495

My wife and I will never attempt to buy from Sears ever again! We placed a order with Sears for a Kenmore Refrigerator. When we placed our order we were told the model we wanted 'was in- stock'. That was the beginning of the many deceptions and lies from Sears Customer Service, 'India'. Over the course of 10 days we were given 5 different Delivery dates and promises. On each supposed delivery day, the delivery was NO SHOW... and no one from the delivery team called (NO CALL) to advice us the delivery wasn't going to happen or why it wasn't delivered! The many calls to Sears Customer Service, 'India' put us ON-HOLD for more than 6 hours of hold time over the 10 days of Nightmare. All of the customer service agents had very thick foreign accents that made it extremely difficult to understand. After the 5th non-delivery we finally cancelled the order. The next day we went to a local Big Box store (Lowes). They had exactly what we wanted... it was $5 less than the price of stress from Sears. The customer service from the American Young Lady was exceptional. Our new Frigidaire Refrigerator was delivered the next day exactly when and the 'time that they had promised. This easy and enjoyable transaction took less than 30 minutes. I'm afraid that the 'Old Sears' that I had grown up (We're 72) with no longer exists. Save yourself the extreme Stress and pain... DON'T BUY FROM SEARS!

Pray that whatever you purchase from them will never have problems. I bought my laundry W/D combo last year in Jan. My laundry washer broke down.
Called Sears to have it fixed on Sep 3.
The techs x2 came to evaluate it with barely any PPE on Sep 17. Was informed by them that they need parts.
2 of 3 parts were delivered. 3rd part on back order.
Today, Oct 19, still without resolution. Was put on hold when I called *******655 for 3 hours and 4 minutes only to be told that they will "escalate" the issue and have someone call me back within 2~3 business days. Will be demanding a new W/D combo replacement or I'm getting legal involved. Case number: *******

Sears customer service is not what it used to be. I called Sears to come out to fix my dishwasher it was gonna be expensive so I got a master protection program (after talking to six people)and my technician had his manager call and order the parts. So when I called this morning to find out where the parts were at, because I wasn't getting an email letting me know, they said there were no parts ordered. Now they're telling me that when the technician comes out this Friday which was supposed to be the day that he was supposed to have the parts and fix it now he can order the parts. And then make another appointment to come back and fix it. I will never buy another appliance from Sears again. If he doesn't have the parts on his truck when he comes out I will cancel the master protection program and buy a dishwasher from Lowe's. Sears is not the same company it was years ago, we have always bought our appliances from Sears. Now they just suck!

Sears has stooped to a new low: scamming folks out of thousands using the $179 air duct cleaning service to enter your home and rip you off to the tune of two to over five thousand dollars. First they will take a picture of the interior air handler unit and show you all this dust, then they start the pitch: promise to clean your complete system. They do not answer to the Better Business, Business Consumer Alliance, nor Attorney General Consumer Complaint. Shame on you - Sears!

I have a Samsung washing machine that when the electrical timer goes to the last 8-9 minutes to spin it goes back to the rinse cycle. I called Sears for service maintenance. I scheduled an appointment and when the service tech came he stated that I needed a part to make the machine work.

He stated that if I did not order the part from him at that moment, when he comes back again it will be a new service charge. I ordered the part and paid for the service call. It came out to $204.65. I waited about 1 week and the part arrived. A different service tech came. The second service tech stated I would need another THREE parts for a total of over $700 before he could repair the machine! I refused to pay it and also refused to give him the part I paid back, since he would not repair the washing machine. SEARS sent me a credit for the part for $69.49.

This is not the first time I had an experience with the Sears repair service. Several years ago, my wife had Sears Repair Service come to repair a washing machine and they did they same thing. The washing machine was never fixed and she ordered the parts for it.

Another company is using the Sears name to lull consumers into using them. Then, they say you have to order parts to fix the appliance. But they never fix the appliance. I advise all consumers that have appliances to STAY AWAY FROM SEARS! IT IS NOT THE SAME COMPANY THAT YOU KNEW BEFORE! A NEW COMPANY DOING THE SO CALLED REPAIRS AND STEALING PEOPLE'S MONEY! LET THE BUYER BEWARE!

Ordered two products from them back in March. They lied 3 times about the delivery date and NEVER delivered so I cancelled the order. I ask for a refund back. At first they said they had to investigate. Then said it would be 7 to 10 days for the refund. When they did refund my money they only refunded 600 out of the 1800, order. I have contacted them several times. They just keep saying their looking into it and giving me phone numbers that dont work or no one answers. I will never do business with them again and suggest you dont either if you want your product. Or your FULL refund when you dont get it.

THE WORST CUSTOMER SERVICE! Mark (who claims to be the manager) was completely unprofessional and unapologetic when our fridge was not delivered as promised. In fact he made no effort to resolve the problem and hung up on me more than once. Incompetent employees who don't care about their customers. It's no wonder they're going out of business. Save yourself some time and money and shop at Fred's Appliance instead. Joe will hook you up with a great deal and a smile.

Worst online shopping experience I have ever encountered. Sad to know that Sears ties their name to this stuff.

I ordered sunglasses only to find out they were not from "Sears" but from a 3rd party vendor. Called immediately to cancel and was told the order had been cancelled. One week later i get a notification a tracking number had been requested to ship? What? Called Sears again and was told it would be cancelled. One week after that I get an email saying the order was shipped? Called Sears again and was told to refuse the shipment. Couldn't get any response from the 3rd vendor via phone or email. Long story short Now I am stuck with glasses and trying to return them

My company has been selling on the Sears Marketplace for about 7 years. Sears owes us approximately $1,100 for sales that we have made and they have not paid us for them. We have been trying to resolve the issue with them since February but their Customer Support (ha!) only responds saying that they have forwarded our information to the appropriate department for review and then no one ever contacts us. It has been going on for over 4 months. We have contacted them at least a dozen times and get the same answer. There is no phone # to call and they will not give a phone # to us to call them. We fulfilled our end of the contract and they are keeping our money. Run from doing any kind of business with this company - fast!

I would highly recommend that you stay away from shopping online with Sears. I ordered a small (6 cu ft) freezer from Sears on April 3,2020. I received a receipt confirming the purchase with a delivery date of May 30th. The evening before I got an automated call giving me a delivery time from 12:45 - 2:45. My wife and I were excited that we'd finally get our freezer after waiting 2 months. At 3:00 pm I called customer service and they were clueless after 25 minutes on the phone they told me it wasn't in the warehouse - uh covid19, uh unexpected delays. You'll get a call on Monday or Tuesday to reschedule the delivery. You guessed it no call. Got on the phone again - still clueless. I asked if it had even shipped yet - oh yeah, delivery will call when it gets in. Suspicious of that, I tried the customer service chat. They were very polite and their representative assured me that it had shipped and been delivered to a local warehouse. And to make up for the inconvenience they would take 5% off the price. The rep assured me that I would be contacted within 24 - 48 hours to set up a new delivery date. Shocker! Nobody called. Got on the phone AGAIN and finally pinned the rep down about where my freezer was - it wasn't anywhere because their vendor didn't have one to ship! I canceled my order letting them know I would NEVER shop with Sears again which didn't bother the "customer service" rep at all and he calmly told me that the refund would take 15 - 30 days. Outrageous! Sears will never dig their way out of bankruptcy because the whole company is incompetent! Stay away, you've been warned.

When purchasing a Kenmore, I saw a label that showed the LG Compressor was guaranteed for 10 years. The salesman pushed that fact during the sale as well. The problem is that that's ONLY a sticker, and it does NOT reflect the quality nor the lifespan of the refrigerator. If you verify the stats, you'll see that the LG compressor breaks down around the 3-5 year period and you'll need to have it replaced. LG will NOT give you a new one, as LG and Sears required that you have a certified HVAC Tech' replace it, which is MORE than the compressor, and most folks choose to get a new fridge than to pay the price and deal with Sears. I called everyone to get a replacement compressor and every time LG did NOT HONOR THEIR WARRANY at all. I even sent supporting evidence that the compressor was shot, and still NOTHING. I'm elderly and disabled now, so every penny counts. They both failed to live up to their hype and warranties. The compressor was drawing so much current that it also damaged the main board in the process. Bad design and a bad deal as it failed around 4 years or so of normal household usage. Under the 10 year LG Compressor Replacement Warranty.
Not worth the frustration and the pain.
5/25/2020 2:51 PM

Their "Marketplace Guaranteed" is a scam. False advertising. I've been having issues with a seller of theirs who promises a warranty on their products but expects the customer to pay return shipping and to send the item back, meanwhile doesn't acknowledge any concerns brought to their attention. When I contacted Sears to express my frustration with the seller, they did nothing to resolve the issue rather just complicated things more. Subpar customer service at best. If you're thinking about shopping here, look elsewhere

I spent over $3500 on an order for appliances and an another couple of small items. I got a text on a Wednesday morning that my delivery was on the way and would arrive between 4 and 6 pm. So I called the people that wanted my old appliances and had them picked up, to make room for the new. Another item was my disabled moms bed, I bought her a new one. So at 5 pm I still had not heard from them. I call and they told me that my order wasn't being delivered, that they didn't get the mattress in time, so they weren't delivering the appliances either. No call or nothing to let me know this. So now here I am with a disabled mom, that has no bed, no refrigerator or stove, meds that have to be refrigerated. I called and explained the situation to them and they were as useless as tits on a bull. None of them cared. I offered to pay extra delivery to get the appliances and wait on the mattress, but hey wouldn't do anything. They said it would be another week before they could deliver because they only come to my area on Wednesday, they didn't give a crap about my mother or about me as a customer. No wonder this company is about to go under and I have to say, after he treatment I got, I hope it does. If I could give them a minus 50 stars I would, because 1 Star is way to good for them. I cancelled my order, which I know they could have really used, got appliances and a bed delivered the next morning from a local furniture store and saved $965

Sears has sent me at least 3 different orders incorrectly. First they sent me Baby Essentials Pink Fox diaper bags (x2) and another set of Peekaboo Baby Essentials diaper bags (x2) instead of the Leap Frog diaper bags (x2) and Tender Kisses striped (x2) diaper bags I ordered. Then they sent me a pug power 2 piece set (2T) instead of onesies. Now most recently they sent me a 3 pack nuby bottle set instead of the 6 bottle, 2 pacifier set I ordered.

Background: The items are sent to an MSC affiliate and shipped to The Bahamas

Usually Sears would provide a points refund since they're sending me completely wrong items but this last time they refused and said I needed to return the items. To return an item send to the Bahamas which I paid taxes and freight on would essentially cost me more than the item itself. It wouldn't make sense. I declined and told them I would write a review.

I've placed at least 100 orders with Sears but this is becoming a trend where they provide incorrect items. They also once sent expired and incorrect food items that I ordered. Sears is an unreliable company. It's becoming prohibitive & time consuming to do business with them