SearsReviews 495

Appliances Connection, a Sears Marketplace seller, has been screwing us around for weeks now. We purchased an air conditioner unit because the delivery date before checkout was a few days away. After checkout, the delivery date was over a week away. Ok, shipping is delayed all over, that's fine. Then the delivery day came, and went, and NO updates from Fedex. After phone calls and e-mails back and forth with Appliances Connection, we find out the AC unit had never been picked up by Fedex. Appliances Connection points the finger at Fedex, we call them, and they point the finger right back. We are promised a new delivery date. That day comes and goes, and the AC unit is still at Appliances Connection's warehouse. We've been a week and a half without an AC unit in 90+ city days. We find and arrange local pick up for the same AC unit, cheaper, at a local place. We call Appliances Connection to cancel the order, since the item was still in their warehouse. We expect to see a refund. Then, 3 days after we cancel the order, and hours after Appliances Connection closed for the day/weekend, we get a notification that Fedex has picked up the item and will be delivering it the next day! We call Fedex, refuse delivery, and send off an e-mail to both Sears and Appliances Connection. It is over a week later now, we have had even more back and forth with Appliances Connection, we haven't received a refund, and Sears has no record of the order being refunded. Today, Appliances Connection tried to say that the AC unit had already been picked up by Fedex when we cancelled the order, but the tracking information clearly shows that to be false. We have started a dispute with Sears/Citibank. We will not be doing business with Appliances Connection or any other Sears Marketplace sellers in the future.

We were getting a huge quantity of beef, and needed a new freezer to hold it all. During the pandemic, freezers have been hard to find. I found one at sears.com that would be delivered to our local store in time to hold the meat. The website said it would be there 6/30. I placed the order, and the next day got my order confirmation (it takes a day for that?) and it said the freezer would be at the store 7/12. I called, got somebody in India, and he told me he was cancelling that order, and reordering for me so I could get the freezer on the date advertised. The next day, I got another email confirmation of the order (again, why does electronic communication take so long?), and the date was again 7/12.
I emailed Sears, and my note was sent to the local store. The person who got the email ended up saving the day for me as far as getting a freezer on time. But this review is about sears.com - not the actual store. That person went above and beyond, and found that the original order had not been cancelled. She cancelled both of the on line orders.
In monitoring my credit card activity, I saw that all three transactions hit my card. The two cancelled orders and the actual local charge when I picked up a freezer.
Charges shouldn't be put thru on a credit card until an item is shipped. The on line orders were never shipped. I disputed the transactions from both on line orders. Eventually, a credit came thru on the 2nd on line cancellation. To date, sears has not acknowledged that they need to credit back the charge for the first order. I have not been able to talk to a live person at sears.com about the issue. Thankfully, the credit card company is giving me a provisional credit. Otherwise, I'd be paying interest on a charge that never should have been made.
If there was ever any doubt about why Sears is a failing business, this is an example of why. They've always been behind the times as far as products and technology go. Now they are failing in terms of customer service and integrity as well.

Beware! Do not buy sears refrigerator s... the compressors go out and they won't fix it. Repair men can't get parts and won't show up. These fridges have LG compressors and last only a little over a year. Sears won't answer the phones for service or complaints. They have lost all customer service. Once they get your money they won't communicate with you again

We bought a Kenmore over-the-range microwave oven on Sears.com, with installation and delivery and haul-away old appliance and warranty services on June 8. By June 26, they had delivered it after countless phone calls, but then the deliverer was not the installer. After countless phone calls, they never did install it. We had to identify and purchase other installation services and arrange for haul-away of the old one ourselves. Then, trying to get the installation and haul-away charges refunded was a nightmare, too. Customer service is in India, with hard-to-understand and not-empowered agents who can't or won't do anything to help. AVOID Sears! Worst customer service experience of my life. They deserve the bankruptcy and decline that they are in.

I order a pair of boots in January 27,2021. I never picked up the item because the pick up store was in Downey, CA and when I placed the order i thought it was going to be in Boyle Heights, CA. I contacted sears.com on 05/10/2021 so they can cancel the order and reimburse me the money instead i got an email that i picked up the item. To start sears.com should cancel the order if they item has not been picked up within a time frame, but NO, they don't do that. They just keep the items there until the customer forgets it and they keep the money and the item. I WILL NEVER SHOP AT SEARS ANYMORE.

Ustedes son lo peor que existe en los estados unidos, mentirosos, abusadores, roban a las personas enganan a sus clientes y abusan de que no tenemos el poder para poder defendernos no son nisiquiera una entidad respetuosa al contrario solo se esconden haciendole perder tiempo y dinero a las personas que ponen su fe en ustedes me voy a encargar de que quien este a mi lado nunca reciba un buen comentario de una compania tan ladrona como ustedes y saben que quedense con lo que me robaron al parecer le hace mas falta a ustedes que estan cerrando tiendas y en quiebra que a mi ladrones incompetentes descarados

I have a kenmore fridge. The compressor was recalled for being faulty. The fridge quit cooling. Called Sears to fix it. The technician came and said it was the compressor was under warranty and it would still be $700 to fix! Reluctantly I scheduled it to be fixed 4/27. They gave me a window of 8a to 5p. Refused to narrow the time. The 27 rolls around. 8am nothing, no call. 12p I call for some kind of update, nothing. 1:30 I call and I was supposed to get a call in an hour for a time. 2:45p still no call. I call and was told the technician would be there at 3:08.3:30 still no call and no technician. 4:45p no call no anything. I call after 5 again and I am rescheduled for 4/29 without my knowledge. I work and have 2 kids and cannot take off another day for 9 hours. I call and cancel. They refuse to refund my money, give any discount or even try to make this right. They offered to fire the technician and that's all. This company is the worst and I will never buy from Sears or anything Sears has something to do with. This company needs to shut down completely.

Sears is an absolute FRAUD. All of their employees are liars and provide disgusting customer service. I purchased a refrigerator and a range and waited a month and a half for delivery. I had my delivery rescheduled 3 times despite plenty of phone calls and chats confirming that my items were "at the warehouse and ready for delivery". Not only do they reschedule, they also call to give you a time frame and no one ever shows up to deliver anything. They also lie about merchandise availability. Neither of my items were in stock or ready for delivery. Cancelling my order has taken over 6 phone calls because only part of my order was cancelled and they are giving me the run around to avoid cancelling the entire order. The customer service reps fabricate information from their imagination and feed it to you as if you were a moron. Sears did not even wait for the appliances to be shipped or delivered to charge my credit card, they charged immediately after the purchase. They have been playing with my money for a month and a half and are doing everything they can to avoid refunding me. AVOID SEARS LIKE THE PLAGUE! Save yourself some time and money and sanity and buy at a real appliance store, not this garbage can of an establishment.

I had a bad experience with Sears online when I putted an order, they cancel my order without an explanation, after I contacted them by chat and they told me to put the order again, so for second time they charge me twice and order was cancel again, and now a have to wait 7-10 business days to have my money back, bad that they can not put out of stock, I think that is something simple to add, but NO is more easy for them to get the money from us

"I bought a new garage door opener (Chamberlain) from Sears Online, they contract out to a (3rd party) installation, I paid $130 for install directly to Sears Online, the company is not qualified to install this brand, they never gave me a refund as services were not rendered. Stay away. I will never use them again, plus there call center in Asia is so unorganized, and there phone staff has a extremely low IQ and not trained properly."

Unless you have your own delivery truck and can go to the Sears store to get your product, DO NOT ORDER FROM SEARS.COM!

I cancelled my order here's why:

I ordered a refrigerator from Sears.com selected delivery date of 2/26/21. Got a message on 2/26/21 saying that schedule delivery was changed to 3/4/21. Here is 3/4/21, I got another email saying delivery has been changed again to 3/10/21.
Customer service could not tell me what was causing repetitive delays with delivery but kept saying its a manufacturer issue. Bullcrap! What pissed me off the most is their refund process. I will not receive a refund to my debit card that I used to make the purchase but will receive a refund in the form of a check within 7-10 business days. I just moved and currently short $800 and I am not able to grocery shop because of no fridge thanks to Sears.

In December, I had to have a washing machine looked at by Sears warranty services. The tech diagnosed the problem and ordered parts. He has not been seen since. In the 4 months that have past a repair appointment has been schedule several times but each time the tech simply does not show. This AM I waited for 4 hours but no tech arrived. When I called in I was told that the appointment has to be rescheduled and I will be notified in 24-48 hours... again. It took 45 minutes on the phone and finally the supervisor told me she had offered a reschedule and that was all they can do. She then left me in silence refusing to discuss anything or try to work out a solution. When I asked to speak to her supervisor she told me he doesn't take calls. So much for the service part of warranty service. I would recommend not buying from Sears. I know I will not.

Too long to honor their maintenance agreement, it's been a month without a washing machine, repair man came and said parts would have to be ordered, can't find parts, called and they said a replacement order was ordered, waited allotted time and called back no order found another order was placed l have had Sears products for over 60 years and agreements 40 years this is ridiculous and not at all what service is expected from Sears I'll think twice before I pay for an agreement that will not be honored

I have a gift card so I ordered a pair of shoes from sears/kmart.com. I ordered a size 8. I received a box that said size 8 on the outside. Inside was one size 6 1/2 shoe and one size 9 shoe. I requested a refund. (which I had to take to a ups drop off location). I received 2 emails stating that I had to return them in original unworn condition. I called customer service the lady I spoke to did not understand what I was talking about she ask if that meant I had to different shoes. I then placed an order because I have a sears gift card. I ordered a 2 package of XXL sports bras. I received 1 size XS sports bra. I called customer service again. I'm waiting them to contact the company to get a return label. The last order was placed on 01/24/2021.

Please do not purchase appliances from Sears. They used to be a good company. Not anymore. We purchased an expensive Kenmore refrigerator Sept 2019. A fan went out 3 months after warranty ended for the fridge. The actual part still has a year warranty left on it (some parts have a 2 year warranty). The part is not available. The associate told me he runs into this issue a lot and was very sympathetic with my issue however he could not help me and refused to give me a district managers phone number. No help calling the Sears / Kenmore customer service lines either. They just keep transferring you back and forth. None of them care that you have purchased a nearly $3000 fridge that can NEVER be repaired. We will never purchase another item from Sears. Would have given a zero star if it was an option.

Ordered a pair of cargo shorts & upon receiving them the size was mis-marked since I own the exact same shorts. Sears made me pay for the return. Will never order again!

I WILL NEVER DO BUSINESS WITH SEARS AGAIN.
TERRIBLE CUSTOMER SERVICE- BASED OUTSIDE USA. TERRIBLE QUALITY CONTROL ON KENMORE REFRIDGERATOR. 1st Refridgerator was delivered in October and immediately made a loud sound like a helicopter taking off. After spending hours on phone with over-seas customer service, a new refridgerator was ordered. Sears rescheduled delivery 3 times.
2nd refridgerator arrived damaged; scratched, bent inside and out. Clearly used, not new. I immediately call customer service requesting to order a different model and was told that was not possible because it was over 30 days from delivery of original refridgerator, AND, no refund was possible for same reason. How is any of this my fault? Never have I spent so much money and had such a bad customer service experience. The only option they gave me was to reorder the same refridgerator and hope that the 3rd time is a charm. So many hours, so much frustration in trying to resolve this issue.

I placed an order for a TV table at Nov 28th, I received at Dec 7th and I realized there are 16 pieces screws missing. I called Sears and they send email to seller and requested them to send missing parts. They send me 14 screws at Dec 16. After 19 days that I ordered the product, still couldn't use it because they sent me 2 screws less. There are no one responsible. Neither seller nor Sears. I will never purchase anything from Sears and Decoratika.