Steve D.

In December, I had to have a washing machine looked at by Sears warranty services. The tech diagnosed the problem and ordered parts. He has not been seen since. In the 4 months that have past a repair appointment has been schedule several times but each time the tech simply does not show. This AM I waited for 4 hours but no tech arrived. When I called in I was told that the appointment has to be rescheduled and I will be notified in 24-48 hours... again. It took 45 minutes on the phone and finally the supervisor told me she had offered a reschedule and that was all they can do. She then left me in silence refusing to discuss anything or try to work out a solution. When I asked to speak to her supervisor she told me he doesn't take calls. So much for the service part of warranty service. I would recommend not buying from Sears. I know I will not.