If you are looking for a new lawn mower, whatever you do... and this is excellent advice from experience... DON'T BUY FROM LOWES! Sears are gone I understand, and good riddance! I bought a $239 mower and it had a few issues right away... the bagger didn't ride well and became entangled and useless, and then the spark plug required replacement a few months later. The store (Lowes) replaced the bagger, thankfully, and I just bought a plug and gapped it (it had NOT been properly gapped from the factory!) However, when the starter rope broke, that was a 'wear in use' item I read from the warranty, and I just purchased a new one. Actually, the tiny plastic part that was holding the recoil wheel in place BROKE! Sears designers LOVE plastic parts or cheap metal in their products!

Anyway, then the front wheels seized up! They just wouldn't turn! I have owned 3 mowers, including a Lawn Boy (maintained properly of course) for over 33 years, and never had an issue (other then wearing several out) with a wheel! The Craftsman was less than a year old when the first front wheel seized, and I was able to get it to finally turn and work for a time. However, then the right front just SEIZED! Turns out the metal sleeves inside each wheel will BOND to the front 'axle shaft' (or whatever you want to call it) and they WILL NOT TURN!

After 3 hours of working on this Craftsman mower, which is still under the 2 year 'warranty' that comes with it, it still has these same issues! Now the front wheels will NOT stay up, as the lever that holds the height adjust in place is not tensioned properly! A lot of time adjusting it and trying to make it work has proved only somewhat successful! You can't make a piece of c__p work when that is all you have to work with!

I am attempting to get another front shaft-axle now, and contacted Sears... but was told because I wouldn't drive 90 minutes to their service center and agreed to do the labor myself, the WARRANTY WAS NOW VOIDED! They actually noted this, though my warranty does technically end next month!

Their service is worth little to nothing in any event, and while I never owned a Sears appliance (nor would accept one from a builder!) their garden gear and equipment is about as bottom-shelf a it could get!

Let the buyer beware... if this saves a person or two from buying a Craftsman mower from Lowes or anywhere else (especially used!) you will thank me later! It is no wonder that Sears has dissolved... this really is a positive for the American public!

I purchased a $40 item (a specific patterned Calvin Klein Euro Sham) from a 3rd party seller, Savings Kingdom, on Sears' website. They sent a different pattern and then began a month-long nightmare that involved 34 emails, 1/2 dozen calls, at least 12 hrs of my time and finally to filing a complaint W/Better Business Bureau and PayPal.

Savings Kingdom guaranteed the product and to provide a return shipping label if there was "a material difference" between what was ordered and what was sent,

I requested a return, Savings Kingdom asked for pics, acknowledged it was the wrong item, first wanted to offer a gift card for the amount but finally authorized a return. BUT they wouldn't issue me a shipping label. It was going to cost $10 to return the $40 item.

I called Sears - they assured me not to worry - they guaranteed their 3rd part sellers. The Sears CS rep would send an email to Savings Kingdom (cc'd to me) and all Savings Kingdom would do email me back a return authorization with no shipping label.

I escalated the problem to a supervisor at Sears who promised this would be taken care of, he had an email sent to Savings Kingdom cc'd to me and Savings Kingdom would only respond with a return authorization # and a comment that Sears doesn't provide return labels.
I spoke again with the supervisor who asked that I give him a few more business days and promised to get Savings Kindom to supply me with a return shipping label and the same thing happened again.
This happened 2 more times and then the supervisor would no longer take my calls.
A lower level Sears CS rep tried to convince me to return the item at my own cost and they would give me a credit at Sears. They kept insisting it would be only $5 but it was in fact $10 - because I had to send it with a tracking number, etc. Plus after this experience with Sears and its false guarantee I had no plans of ever shopping at Sears again.

Finally, I filed a complaint with PayPal. That process too was cumbersome and awkward. PayPal promised to reimburse shipping but the PayPal CS reps didn't know the process very well, nor did some of them follow through on some issues. One of which was that Sears first charged $1 and then the remaining $40 separately. Some PayPal reps promised to get this taken care of but failed to. Finally, one PayPal CS Rep noted that I had to file a separate complaint about the $1. I was also given incorrect information about how to get reimbursed by PayPal for the shipping.
But eventually the PayPal process seems to be working. PayPal got an authorization from Sears, I am set up for a refund in the shipping. It hasn't been resolved yet but I have good expectations.
Thank goodness for PayPal.
BUT DON'T EVER BUY ANYTHING FROM SEARS ONLINE OR ITS 3RD PARTY SELLERS. It's set up to rip you off if they fail in their product delivery.

So here's a story for you... please bare with me, this is a long Sears appliance review.

So our SEAR'S KENMORE REFRIGERATOR decided to go out the end of May. The temp in the freezer was 60 degrees and we lost just about everything in the fridge and freezer. My husband called on Friday May 29th and the technician came out the following Tuesday. He replaced the compressor and advised it would take 24 to 48 hours to come up to temp. We waited 3 days and still was not working. I got on chat with the service department and they had a date open for June 9 th between 8 and 12. So at 12:30 I got back on chat and they said they had June 24 th because a tech wasn't available for June 9 th. I'm like no one called to let me know and the earliest they had was a June 24th, 3 weeks!. The tech came out and just the day before he did the fridge had come up to temp (3weeks) and made ice. The tech did a reset to the system I paid for an In-depth cleaning, which my husband had already vacuumed and cleaned all that out before he called for the first tech. The tech was very knowledgeable and he actually talked to me.

So this morning we woke up to water leaking out of the fridge. The ice had all melted and the freezer temp was back up to 60 degrees.

So now I'm really ticked off so instead of a chat room, I decided I wanted to talk to a real person, so I called the 800 number and this is how it went:

On hold for 20 minutes to talk to a person who barely spoke english, I had to keep repeating myself and the info in her system was all wrong. She finally got it pulled up and put me on hold for 10 minutes to verify. Then she came back on the line to tell me she had to transfer me to tech support scheduling. On hold for another 30 minutes for tech. She could barely hear me there was so much background noise from other techs on other calls. She kept putting me on hold to review, then chat with scheduling. She comes back with a date of July 17 th. What! Another 3weeks! I told her that was unacceptable I needed someone asap since this was the 3rd call on the fridge. She told me that we could call a repair person and Sears would reimburse us, hahaha. Or we could rent a fridge and they would reimburse us HAHAHAHA. She kept talking over me and not listening. I told her I wanted to talk to a supervisor and again she kept talking over me. I repeated my request several times before she put me on hold. 10 minutes later I get a floor manager that can't help me either and I told him about his very rude service rep he didn't say a word just tells me he is going to transfer me to a person in Benefits Admin. On hold for another 45 minutes. So this person pulls up our info and puts me on hold to review. He comes back on the line and tells me the same thing July 17th is the earliest date available. So of course there was some back forth over the same crap I had already said 2 transfers ago. Stated he would put us on the SOS list. REALLY! Then he said he could send us a check for $115 for mini fridge. Unfreaking believable! I was on the phone for almost 3 hours and transferred 3 times and who cares if we have been without this fridge since the end of May. Oh and to be able to have it replaced we would have to have the same part replaced 4 times within 12 months. How unbelievable is that?

Thank you to the folks who read all the way through and please share to your friends

I wish I could give lower than a zero because Sears service department was deplorable. My story starts by preparing my home to have all new hardwood floors put into my first floor home. This job was set up to happen on December 20,2019. I called Sears to schedule a repairman to come to my home on December 19th to remove my dishwasher so hardwood floors could be installed under the dishwasher. The lady on the phone stated that Sears could do this and I would need to talk to the repairman to have it scheduled to be reinstalled. On Dec. 19th, the repairman called me to inform me that he would be at my house in 15 minutes. I informed him of my situation and that all furniture and appliances were being moved into the great room. He then informs me that he does not remove and reinstall dishwashers that it should be done by the installation department. I explained that I was informed by Sears scheduling that he could do the job. He then informs me that he needs to contact his manager. He hangs up and calls me right back stating his manager has given the OK to do both jobs. He takes out the dishwasher in 15 min and we stand together and reschedule the reinstall for the 24th of December. I ask if Sears employees work on the day before Christmas and he said yes. The appointment is set between 8:00 AM and 12:00 PM. December 24th. Now the 24th arrives and I have never been sent a confirmation. It is 10:00 AM and no serviceman has arrived. At 11:45 still no serviceperson has arrived and I call Sears to find out when their serviceperson will arrive. The representative)Oliver informs me that he is not coming and that my appointment has been canceled. A technician has called in sick and there is no one else to service me. I am now getting mad and ask to speak to a supervisor, he places me on hold and another representative picks up the call and I have to go over the same story. I had an appointment and I expect Sears to honor the appointment. This next representative tells me the same story and that they will reschedule me for the 26th, the day after Christmas. I again state that was not acceptable and would they enjoy having a dishwasher setting in their kitchen during Christmas day while trying to cook the Christmas dinner. They stated no. I then state again that I would like to speak to a supervisor. I am again placed on hold and the same scenario happens 9 more times before I finally speak to a supervisor (Gibbon). She again states that Sears can schedule me for the 26th and I say no. She now states she we see what she can do to get someone out to my home to have the dishwasher put back in. I am now on the phone with sears for 2 hours. Gibbons has now placed me on hold two times while she says she is trying to get someone to come to my home. The third time she tells me that she will call me back instead of having me wait on line. I state to her that I will be waiting. The call never comes. Ten minutes later I get a text telling me that a technician will be at my house between 10; 00 AM and 2:00 PM. At 2:00 PM no one has shown and at 2:15 PM I get another text stating that they have scheduled me for December 26. If Sears is trying to go out of business, they are doing a very good job. How can a business do this to their customers after they tell them that the job can be done. Sears would never had called me about the cancelation unless I had called them first. This is the worst experience I have ever had with Sears and I recommend to everyone to not do business with them. If they treated me (a customer) like this, they can also do it to you. My rating for them would be -10. A very dissatisfied customer.

Rick Robertson
Alexandria, OH

I bought a new Kenmore water heater from Sears for $352. It came with a 1 year warranty covering everything and a 6 year warranty on, "all water heater parts are warranted against defects in material or workmanship." It went on to say that only the parts were replaced for free, not the labor.

Just over 2 years after purchase, the water heater quit heating. My husband opened it up and could see that the heating element and thermostat were trashed. They were completely corroded and obviously not working. I called about replacement parts. I was told that they had to send a Sears repairman out to verify the need for parts even though I offered to send them pictures of the corroded parts. I specifically asked if there would be a charge for that. I was told there would not be. I said I just wanted the replacement parts that should be provided free by the warranty and that my husband would do the labor and we would not pay anything. I was told there wouldn't be a charge.

The Sears repairman came and saw that the heating element and thermostat were trashed and said that he would order the replacement parts for us and that we owed $99 for that visit and would then owe another $99 when he came to put in the new parts. (This for a water heater that cost $352 brand new.) We told him to just have the parts sent to our house and we would install them. He said he couldn't do that. He left us with the bill for $99 for his diagnosis of the problem.

I spent 4 hours on the phone with Sears trying to get them to send us the replacement parts that the Sears repairman had verified were defective since in his words, they should never have gone bad in this short of a time span. They just kept saying that wasn't there policy. They only provided parts if we paid their repairman to put them in. Since the parts themselves cost much less than the $99 labor repair costs, we bought them and installed them ourselves.

This is a huge scam by Sears and Kenmore to supposedly provide a warranty on parts that is dependent on paying them to install the parts at their exorbitant repair costs. (This job took less than 15 minutes to do.)

It is no wonder Sears is going out of business with terrible customer service like this. I will never shop Sears again. It wasn't always like this. Sears used to be a company you could rely on.

I got specifically bad assistance from Stella in the repair department phone lines who was in the Philippines taking my call. Tatiana who is a supervisor in the Sears Heating and Cooling department was particularly rude and dismissive and had no understanding of logic or what a warranty actually means as she kept insisting that the Sears "policy" superseded the written warranty provided with the water heater and still existing online. Her manager, France, was equally unhelpful and insolent.

The following letter was sent to Sears on August 24. Below that, you will see follow up info and today's craziness. I have a lemon LG refrigerator and Sears keeps coming, ordering parts, coming again, order parts, etc. I have tolerated the 4 visits (which they call 2) and still I do not have a refrigerator.

August 24,2019
Mitch Bowling, Chief Executive Officer, Sears Home Services
3333 Beverly Road
Hoffman Estates, IL *******
Re: Brand new (now broken) LG Refrigerator and inept customer supportone month later
Dear Mr. Bowling,
I bought an LG refrigerator from Sears and included a maintenance contract with the purchase. It is still under warranty.
On July 29, we were out of town and the young lady who checked on our home found water all over our floor (wood of course) and the food in the refrigerator and freezer ruined. There was power but no cooling. I contacted Sears Home Services immediately and was told that no technician was available until the 6-8 of August. I pushed it out to the 13th because we returned on the 12th. My dead chicken legs didn't care at that point.
On August 13, the technician said that there were 2 problems. One problem required new parts and the other was oil which had backed into the motor. He would call back to reschedule when he had the parts. I was very concerned about his findings. He told me to call Sears because he was not a Sears employee. Nothing he could do.
I called SHS immediately. This is a very new refrigerator and now I have oil in the motor? I was told that there was nothing I could do but wait for the technician because he had already ordered parts. I waited a week. The only good news here is that I was placed on hold for 26 minutes with Sears Benefits and found out that I could apply for a rebate for lost food. No one else told me this even though I asked repeatedly. I also found out that the technician was indeed an employee. Mike, at SB even saw his employee number.
The next technician came on Wednesday August 21, inserted new parts and said that I was mistaken and that there was no oil in the motor. "I have upgraded your refrigerator. It is better than new". Which rep was correct? I guess time will tell.
Two days later on Friday, August 23, I opened the refrigerator to find that everything in the refrigerator and drawer was frozen. We also had no water or ice. I called SHS again. I was told that someone would come today, August 24. The problem, according to the technician was that there was a fan that had not been restarted by technician #2. He restarted it. My husband reminded him that we had no ice/water. He said there was nothing he could do about water and implied that we had a problem elsewhere in the house. We do not. He said to wait until Monday to see how it does. Well, here is the problem, with no water, there will never be ice.
I called SHS again. They said to wait until the next available appointment. Saturday, August 31.
This has been sloppy from the beginning. We needed to wait a week for our first appointment? That was her definition of "emergency service". In all likelihood, we should have been able to fix this with 1-2 calls. Now we are looking at 4 appointments (setting aside 4 hours for each visit) and our new refrigerator is still not working correctly. SHS is tired of me calling. I can assure you, I don't know why I need to call either.
Four weeks without our refrigerator. Major inconvenience. Biggest problem, we can wait a day, a week, a year, 5 years but without water, there will be no ice. We are marking time.
Please check into this matter. We have had Sears appliances a long time. This is not ok. I look forward to your help in this matter.
Regards,
Angie L

Cc: Ann Infusino, Director, Executive Member Support
3333 Beverly Road Hoffman Estates, IL ******* *******@searshc.com
Rob Baker Vice President, Customer Experience
3333 Beverly Road Hoffman Estates, IL ******* *******@searshc.com
Customer Service 3333 Beverly Road Hoffman Estates, IL *******
*******@searshc.com
Mitch Bowling, Chief Executive Officer, Sears Home Services 3333 Beverly Road
Hoffman Estates, IL ******* *******@searshc.com
Imran Jooma Executive Vice President
Sears Holdings 3333 Beverly Rd. Hoffman Estates, IL ******* *******@searshc.com\ Case #*******
Exec Asst Debra Tsenguyen

The second grouping is an email written following the technicians departure.

Dear Sirs:
Your repairman has just left. He can't fix my refrigerator. It needs (another) compressor. It needs (another) evaporator. It needs some part for the hose since that is the reason that we have no ice/water.
He says that we have had only 2 service calls. They are not considered completed calls unless they insert parts so the other 2 times that you took up 4 hours (and today 8), they don't count. They don't carry parts with them. This "game" could go on for a very long time.

The third grouping is a follow up email written once again to Sears once their assigned Executive Assistant told me to wait further for ordered parts. We told the technician to NOT order parts because it would again cause delays. We have NO idea when he will return.

Sent: Wednesday, August 28,2019 2:25 PM
To: '*******@searshc.com' <*******@searshc.com>; '*******@searshc.com' <*******@searshc.com>
Cc: '*******@searshc.com' <*******@searshc.com>; '*******@searshc.com' <*******@searshc.com>; '*******@searshc.com' <*******@searshc.com>
Subject: RE: Case # ******* RE: Brand new (now broken) LG Refrigerator and inept customer supportone month later
The third grouping is a follow up email written once again to Sears once their assigned Executive Assistant told me to wait further for ordered parts. We told the technician to NOT order parts because it would again cause delays. We have NO idea when he will return.

We have just completed our 4th appointment with a Sears technician. (Definition of completed: finished; ended; concluded). Now we find out that Sears doesn't use a regular dictionary but rather has it's own fuzzy dictionary. Completed, according to Sears, means to insert a part (It can't mean successfully insert a part because then we have had not had any completed appointments). Our completed appointments include:
1. First appointment, installed a new condenser. Completed appointment
2. Second appointment, installed new evaporators and new water line. Completed appointment
3. Third appointment, turned on the fan which the 2nd guy didn't do. Completed appointment.
4. Fourth appointmentnever did figure out the problem except we need a new condenser, new evaporator, new hose, and who knows what else. This appointment is also completed. He is no longer here. He left and ordered parts even though we told him not to because when you order parts, SHS can't do anything else for you until the parts are in.
Well, he ordered (the same) parts all over again, anyway.
And now, SHS can't help us because there are parts ordered.
WE spoke with Debra, again. No, she says, nothing we can do. We have to wait for the parts again. I asked the technician when he was here, if we order these parts (again), will our refrigerator work. He said he didn't know.
We have waited for a month. We have waited through 4 appointments(per our maintenance agreement, at this point, a new refrigerator should be delivered). SHS has wasted time, gas, money, and still nothing has worked.
As I said last Saturday, without water, we will never have ice. And now I say, with no clear understanding of the problems in our refrigerator, we will never have a functioning appliance. We have a lemon.
Please, live up to your maintenance agreement that we purchased. Do the right thing. We need a functioning refrigerator.
A Long

We were having dishwasher issues, so I scheduled an appointment for a technician to come and take a look. I was given a window from 1-5pm. I took the day off of work to be at home. I was told I would be given a call when the tech was close. At 5pm, I logged on the site and saw that the window had changed to 6:30pm - 8:30pm. Frustrated that I hadn't received a call. More frustrated because I could have worked all day. At 8pm, I checked the site and saw that the status was "the technician has arrived". Great, except he/she hadn't arrived. I opened a chat and asked what was up. I was told that the technician marked us as "not at home" at 6:35pm. Ridiculous since at that time my husband and I were both at home waiting for them. I gave them the benefit of the doubt and rescheduled. I was given the same window - 1-5pm. I made sure to be at home and I constantly checked the site so as not to miss the arrival. I put a note on my door to ring the bell and call my number if they had any trouble. At 4:30pm, I opened a chat and asked what was up. They said that the tech was running late but that I was his next appointment and that he would be calling me soon. At 5:15pm, I chatted that I hadn't heard anything yet. I was given a timeframe of 5:25-5:40. At 5:45 I chatted that I hadn't heard anything. I was told that the technician had again marked "not at home". We were literally here, watching our front door. No one ever came.
So the bottom line is that I took 2 days off of work to sit at my house and watch my front door. I was told repeatedly that someone would call me, and no one ever did. Terrible experience, unprofessional, unexcusable... a complete fail. Will not use Sears again. Will be taking this review everywhere I can to make sure it's seen.

Sears used to be the best. Not so much any more.

Over the past 6 months I have had cause to contact them twice. Both times have been horrible disappointments.

The first was when my upright freezer stopped working. I called around and was informed by Sears online, that the local store had a similar capacity unit at a price I could afford and was assured that they would deliver it. So Off I went. When I got there, they only had ONE freezer that I could buy and take home right then and it was much smaller, has no light and is not frost free. Everything else on the floor was "Order and pay for it and then wait for delivery to the store before you can pick it up." and "No. We don't deliver. Sorry." But, I was over a barrel because all my food was thawing and NO ONE in town had a freezer I could buy right then at a price I could afford. The ONLY other one was nearly $2,000!

The next problem was my my LG all-in-one washer-dryer. 5 years ago when it died, I went through - or rather my warrantee company went through - half a dozen idiots until I called Sears on my own and they got it fixed.

So, when it malfunctioned again, who did I call? Sears! The 'call fee' was $89 to 'diagnose' the problem. Ok, not horrid but a little higher than I'm used to. The tech that arrived was incredibly rude. Nothing overt, but looking down his nose at me, talking down to me and talking over me, that sort of thing. I tried to explain what I knew was happening - the clothes were coming out wet but ONLY when I used the dry cycle so the pump was working fine - so he didn't have to re-invent the wheel and his response was "I'll decide what the problem is after I examine the machine." He then turned his back on me indicating that I had been 'dismissed from his presence'. So I left.

A while later, he came up to my office and announced that the problem was that I hadn't cleaned out the intake hoses?! That's not in the maintenance manual. Why would I need to clean out hoses running clean water? The filter, the drain hoses - those have to be cleaned, but intake? Well, whatever. I paid him and told him I'd call back if my problem wasn't fixed.

When I went downstairs a bit later, I found that he had moved my drying rack off the top of the machine and had not returned it to its location.

Moreover, he'd moved the machine out into the room so he could access the back of it and didn't move it back! What sort of person does that sort of thing to an elderly woman with a leg injury who, obviously, can't be expected to move the machine back into place.

Worse, my clothes were still coming out wet - not damp which is how they would come out of the wash cycle after the spin and before the dry cycle - and not misty which is how they are supposed to come out of the dry cycle in this type of machine - but WET! Which is WHY I had called in the first place. So, the problem WASN'T fixed despite his ever so smug assurances to the contrary.

So, I called Sears back, and, after trudging through their 'call center' for nearly 30 minutes where the employees do NOT speak English well enough to readily understand or be understood, I was able to get a call-back from a manager (several hours later) in Customer Care where I filed a complaint against the tech. They apologized, promised me a new 'master technician' would be assigned, and I wouldn't be charged a second fee for the re-diagnosis.

They sent a new tech out who, I am sorry to say, was completely out of his depth. He didn't even recognize the machine for what it was! He said "Is this it? It looks like a washer." I explained that it was an LG All in One. "Really? I've never seen one before.
This is interesting." THIS is their 'MASTER TECH' - someone who hasn't even seen an all-in-one let alone worked on one?

So he took a photo of the plate with the model and serial numbers and started searching for information on it. After about 30 minutes, he came upstairs and informed me that the model and serial numbers are "... only coming up with washer parts." and that he was going to have to "go back and do some research" without any attempt at scheduling a followup appointment. Just a promise to call me.

AND, he tried to charge me another diagnostic fee. I told him I'd already paid it and this was a re-visit because the first guy didn't do the job right. So he verified and I wasn't charged, but he should have had that information at the outset.

So, now I'm waiting to see what happens. I'll keep you posted.

I will never trust Sears with anything else. Sears warranty might be unbeatable, but receiving their mediocre subpar product, unprofessional workers, and threats from management, Sears is not worth my money or time. Sears stated "customer satisfaction" isn't for the customer to be satisfied. Sears said it means amount of damage approved by the industry that the customer has to live with and still pay full price. Of course all the rudeness started after the 5 day period to cancel the project.

Sears is not a customer orientated company from the the beginning to the end process.

The consultant lied about my counter backsplash just to get me to order a whole new wall backsplash (Sep2017). The countertop installers told me the truth Nov2017 (too late to cancel project with Sears).

Sears kept using a manufacturer with cabinet products called "Forevermore" which came damaged on the 3 different install dates.

Since Sears installers get paid after you sign the order of completion, the installers don't look for imperfections in the manufacturers cabinet pieces. The Sears installers blindly install anything and then ask for your signature and get mad if you refuse to sign after you point out the damaged product.

The 1st installers Sears hired (Nov2017), never installed a kitchen for Sears before. Sears doesn't vet their contractors, they just make sure they have insurance for anything they mess up. The 1st installers used drywall for leveling the floor cabinets, drilled a hole in my hvac system inside the wall, damaged cabinets under the sink, left sink pipe water/sewage in my personal bucket, and left old kitchen outside leaning on the side of my house.

Sears fired the 1st installers and Sears fired the 2nd installers (Dec2017) after the 2nd group stole my property and were verbally rude.

3rd installers (Feb2018), of the new 2nd set of "Forevermore" cabinets, simply installed damaged items blindly again except for one old cabinet they left from the 1st set installed. The cabinets still had damage which they tried to cover up by scribbling a black sharpie marker on them.

Sears stated they're not responsible for what the manufacturer sends. Sears threatened to send remaining bill to collections if I won't pay for the damaged cabinets. Sears eventually amended the contract to change the brand of cabinets from "Forevermore" to "ACC" cabinets (Jun2018) and to do a 3rd cabinet install.

Install of "ACC" cabinets were done Nov2018. Sears was suppose to check over all cabinet pieces prior to setting another appointment date for me and the installers so our time wasn't wasted, but Sears showed up with damaged items again.

All cabinets, regardless of brand, have unstained edges and Sears gave a black furniture marker and a light brown furniture crayon for ME the customer to go fill in all the scraped edges Dec2018. Sears stated that they don't have furniture repair people and it's not their responsibility to finish the product sent by their hired manufacturers.

Jan2019 Sears stated they were ready to correct everything but they ordered the wrong shelves again.

1Mar2019 Sears finally finished without taking care of the edges. I agreed to reduce the final payment by $50 to get rid of Sears and so I can put my dishes off my floor and back in my cabinets.

There's too much to write of what happened but if you ask, I have pictures & emails which was sent to the Attorney General to take my case in mediation with Sears.

Kitchen install takes 3 to 5 days. My undamaged unfinished stained cabinets took over 1 year to complete.

Hire at your own risk. I believe consumers should know prior to spending thousands. You never know who Sears will send to your house but you should know what could possibly happen to you and what to look for.

I ordered my Frigidaire appliances from Sears. After I placed the appliance order I looked at the website the next day and all of the prices were reduced. I called Sears for price protection and they gave it to me on the stove and microwave but not on the dishwasher because the dishwasher didn't have price protection. I found that ridiculous because I could just return it and purchase another dishwasher at the reduced price and that is exactly what I did (prior to delivery). They assured me on the call that the original dishwasher order was canceled and I would receive a refund within 7-10 business days. I checked my online account a week later and still saw that it was scheduled to be delivered. I called Sears and they told me to refuse the delivery. This also meant that my refund was not initiated because the dishwasher was still being delivered. Ugh!

The initial delivery did not happen because they arrived at my house without calling first and I wasn't home. Sears called me and I said I am only minutes away and to please have them wait. They did not. I called Sears when I reached my house and spoke to the delivery manager who was kind enough to offer me $100 in Cash Your Way Rewards for the inconvenience. I had to call Sears numerous times over a couple of weeks because I didn't get the points. The second delivery thankfully went as planned. The counter-depth refrigerator (only two to choose from in smudge-proof stainless steel with Frigidaire) I ordered was a nightmare. It made a loud piercing noise and I wanted all of the same name brand appliances so I was going to return all of the appliances. Sears offered me $200 cash back to my credit card to keep all of the appliances and they would replace the refrigerator. I went with their offer and had a new refrigerator delivered. I waited weeks for the refund to my credit card and never got it. I called Sears and they told me that the refund wasn't processed because they needed my credit card information. Um, refund it to the card that I used as you did the dishwasher. So I gave them my credit card information and I finally received a refund of $186 and change. What? I was offered $200 and received $186 and change. Weird.

Then I was stupid enough to order a grill through Sears because they were offering $200 in Cash Your Way Rewards points for any purchase over $200. I was told the points would not be credited until I picked up the grill. I picked up the grill about two weeks ago and still don't have my points. I called Sears today and they told me that the item doesn't show as picked up. Mind you I called a week ago and spoke to somebody in regard to the same and was told she would mark it as delivered and I should receive my points with 48-72 hours.

To put the cherry on top, I ended up returning the refrigerator because the replacement made the same awful sound and they picked it up on Saturday. I called today to ensure that the refund was in process and they had all the information that they needed given my prior experience. I was told that the item hasn't been returned to the warehouse and the refund would be processed with 7-10 business days once it is received. Seriously, it was picked up five days ago! The representative for Sears called the delivery department and she connected me. Thankfully they told me that the refrigerator was returned to the warehouse the day it was picked up and the refund was in process. Why wasn't it in their system and why wasn't my online account updated? Very concerning given I didn't get anything from the delivery men who picked the refrigerator up so I had no way of proving it was actually picked up (except for it being recorded with my carport camera).

I am absolutely disgusted with Sears and their customer service. I have probably made 20 calls to them since I ordered my appliances August 22nd. I kept getting moved from department to department because "we don't have that information". I will NEVER order anything from Sears again!

UPDATE (10/22/2018): I am currently on the phone with Sears AGAIN because I still don't have a refund for the refrigerator that I returned over two weeks ago! This is the 6th time I've contacted Sears about this return and they kept telling me the refund is in process. I called on the 10th business day (when the refund should have been on my credit card) and was told that the refrigerator still shows as SHIPPED and there wasn't a refund in process. WHAT?

I decided now it's time to call the corporate office. I waited on hold for over 10 minutes and was hung up on. I called back and waited another 10 minutes on hold and then spoke with Ethan. Ethan put me on hold for quite some time so he could do the same exact research that the other customer service representatives have done and proceeded to tell me that the refund was sent in the form of a check rather than being credited to my credit card and I should receive it this week. INTERESTING because not one of the other customer services representatives, Ezonine, Kelly, Marco (who told me a manager would be giving me a call to discuss the refund situation and I never received a call), Leon, Nick (who told me that his manager was in a meeting and there were no other managers on duty and that he would send me an email of our phone conversation for my records which I never received), or Eleven told me the refund was being sent as a check. They ALL told me it was being refunded to my credit card. Fast forward a day and I receive an email from Sears Customer Solutions and attached was a receipt showing a refund to my CREDIT CARD for the refrigerator and it was for over $200 less than what I paid. I proceed to get on the phone with Sears Corporate office, AGAIN, and spoke with Kyle who tells me that the remainder of the refund is being processed.

I've spent over 3 hours over a span of 16 days with 8 different customer service representatives who all told me different information. And this is only in regard to the refund for the refrigerator and does not include all of the prior calls I have made to Sears since I purchased my appliances. I'm exhausted. I'm angry. I seriously don't wish what I have gone through with this company on my worst enemy. Sears, you are dead to me.