We were having dishwasher issues, so I scheduled an appointment for a technician to come and take a look. I was given a window from 1-5pm. I took the day off of work to be at home. I was told I would be given a call when the tech was close. At 5pm, I logged on the site and saw that the window had changed to 6:30pm - 8:30pm. Frustrated that I hadn't received a call. More frustrated because I could have worked all day. At 8pm, I checked the site and saw that the status was "the technician has arrived". Great, except he/she hadn't arrived. I opened a chat and asked what was up. I was told that the technician marked us as "not at home" at 6:35pm. Ridiculous since at that time my husband and I were both at home waiting for them. I gave them the benefit of the doubt and rescheduled. I was given the same window - 1-5pm. I made sure to be at home and I constantly checked the site so as not to miss the arrival. I put a note on my door to ring the bell and call my number if they had any trouble. At 4:30pm, I opened a chat and asked what was up. They said that the tech was running late but that I was his next appointment and that he would be calling me soon. At 5:15pm, I chatted that I hadn't heard anything yet. I was given a timeframe of 5:25-5:40. At 5:45 I chatted that I hadn't heard anything. I was told that the technician had again marked "not at home". We were literally here, watching our front door. No one ever came.
So the bottom line is that I took 2 days off of work to sit at my house and watch my front door. I was told repeatedly that someone would call me, and no one ever did. Terrible experience, unprofessional, unexcusable... a complete fail. Will not use Sears again. Will be taking this review everywhere I can to make sure it's seen.