Zulily

They started out as a limited time brand discounter but evolved into an order consolidator with lots of low quality merchandise from numerous Chinese retailers and QVC rejects, with some recognized brand offerings from time to time (which you usually can find for the same or close to same price on Amazon). Their shipping times (often a month or more) are ridiculous and their return policy is onerous. They suddenly cancelled items twice when I inquired about their status after waiting 3 weeks. They apologized and gave me $10 credit. Obviously hoping I'd be gullible enough to order from them again.

Order items that were autographed. Sat waiting 3 weeks, then they show up cancelled. Told the vendor did not have inventory, checked directly with vendor and they show "in stock." Horrible customer service. And get ready for the constant SPAM emails once you make an order (2-3 daily). Do better Zulily.

I've been shopping on Zulily for more than 12 years but I'm now done. The quality over the years and their customer service has waned. I understand they were sold and are under new management but if you make your products look amazing on your website then expect the customer to be happy with poor quality while paying a typically hefty price tag PLUS shipping then requiring another shipping cost to return it, in the age of Amazon, how do you expect returning customers?!

Bought a pair of shoes that was clearly irregular when I received the shipment. Returned them and stuck paying for incoming and out going shipping cost. Owe $10.95 for shoes I don't have. Thank God I had open their credit card so the return went back to the credit card and I am not stuck with a "store" credit to use on another purchase. I am now cutting up their credit card and will NEVER order from this company again. First and last time.

Zulily had recently made some changes to their site and now my items are systematically being marked as shipped without an email notification or ship date- No one seems to have an answer there.
Changes have also been mage to their platform and some great services are no longer being offered. I have been a Zulily shopper for over 10 years and once I get this resolved I will delete their app!

Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.

Do NOT buy from Zulily. Their return policy is absolutely horrible. I needed to do an exchange for my sons shoes for his AFO's (not shoes you can just go in and try on) Zulily makes their customers return through Canada Post (who they have an agreement with) and the customer has to pay the return shipping….so I paid $5.99 for shipping from the company originally. All I need is a size down in shoe and now I'm required to spend $25 a box to ship back. Canada post is expensive. So now I have eat close to $50 plus tax. My son has a disability and they don't care about taking money we need for him. I guess I'm out shoes and the money! So annoyed! Lesson learnt. Will never order through them again.

Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.

I've been a customer for many years and with the new site it's been horrible.
Customer service hasn't refunded me for an order paid in full.
Store credits are not available from the site. The codes provided are not working.
Unable to change Country currency to CAD from USD (default)
I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved.
Do not shop here!

Bought a leather jacket. Arrived wadded up in a plastic bag and it was polyurethane and smelly. Returned it two months ago for store credit which doesn't appear in my account and customer service keeps telling me they've emailed me with the credit code, and there is no code in my email. Do not buy from them. Used to be a great bargain place for deals but this year it went so far downhill that I'm done. I'm sure I'll never get my credit after about seven emails from them telling me they already sent it.

Bought a Jeans after checking the measurements. The measurements does not fit. And on returning they charge the shipping from you and give you only store credit.
Bout 2 tops, very low Quality. Also the color was not what was displayed in the picture. The length was not what was mentioned. Not going to
Not an e-commerce site, more a like cheaters website.
Also had issues in purchasing. My card was not working in their site. Absolute waste of money and time.
The color was not shown as below.

I ordered a size 8 dress and received what looked like a 16. QVC owns Zulilly but no recourse there. Returns only thru UPS with a special label sent to me in the mail with a coded return adress going who knows where. Cost me $30 to return. Beware.

They tried getting out of their shipping guarantee but I could provide proof. Received my package and I am extremely disappointed. Clothes are balled up and thrown in the box not even placed in protective wrapping. They are wrinkled beyond recognition. Awful quality. Customer Support is awful. Three separate occasions I have been told their system is down can I please call back later. They don't want to deal with returns or unhappy customers. Wish I had done my research as they have many complaints. Buyer beware!

Items are often not as pictured and their return policy is store credit only--IF it's returnable. If you have an issue they do not respond. I ordered (2) robes with nightgowns and the nightgowns were not included. Over the course of 6 weeks I sent (3) emails and got no response. I finally contacted the credit card company who told me to contact PayPal. They kept asking me to supply my documents which I did three times. Zulily claims I did not return the merchandise, but they never gave me the opportunity. There are many more places to find good bargains. I'd give them NO STAR if I had the option.

I have been waiting over a month for my order so far. Have received 3 notices within a week that it has shipped but no tracking information is available. It doesn't take this long from some of the other overseas companies. Probably won't order from them again.

Picked up the box and heard the dreaded sound of broken glass.
All four mugs broken
No packing supplies to keep it from moving.
The customer service woman was awesome. She just took the payment off my card.
I won't be buying from them ever again.

Yes w t f this company sucks
When you order things you get 1/4 of it one week and 1/2 3 or 4 weeks later then the rest comes /i understand they get there crap form other companys and so on
But it takes forever to get your order

I have bought primarily T-shirts from Zulily over the last couple of years. At least 90% are printed sloppily (not quite straight) They don't fit as predicted, and when you make a return you lose half of your money for "shipping" since the only way you are refunded is in-store credit. Then when you are tracking the package there is inevitably some bizarre screw-up that delays your package. Not buying anything from them again.