darlene t.

I authorized a $2 membership fee and was then billed $66. When I complained, they just said "sorry we can cancel your membership (gee thanks) but cannot give you a refund. You mean "won't" give me a refund. Any site engaging in these businesses practices is shady at best. Funny how they "end chats" or "leave the room" when they don't want to answer a question.

While checking out another site I thought I would see what people were saying about Zulily and was shocked to see the reviews! I have made about 8-10 purchases from this site... I had one item that showed up being mildly damaged (marked) and sent off a complaint to them. I heard back immediately and not only did they refund the item but told me to keep or donate it. I purchase dresses and tunics mostly and have always received exactly what I expected. Count me a happy customer from Victoria, BC Canada with NO affiliation to Zulily. I recommend them often...
Update September 2017-I have, since writing the review above, have probably ordered 14-18 items from Zulily. One item was not what I'd hoped for so I turned it into a sleep shirt but other than that, they were all exactly as expected. Their descriptions include sizing info which has always been accurate. Their customer service has been great! I am very suspicious about the number of 1 and 2 star ratings... something smells rotten and I suspect the plethora of reviews from shady competitors.