Zulily

I have bought primarily T-shirts from Zulily over the last couple of years. At least 90% are printed sloppily (not quite straight) They don't fit as predicted, and when you make a return you lose half of your money for "shipping" since the only way you are refunded is in-store credit. Then when you are tracking the package there is inevitably some bizarre screw-up that delays your package. Not buying anything from them again.

I've been shopping from Zulily for years. Hit and miss with quality. I've had to contact customer service a couple times for shirts that arrived with printing that bled. Shipping takes a long time. I placed an order on 11/24/22 and the items on there said they were guaranteed to arrive by Christmas. Received notification that these items finally shipped but they won't be here by Christmas. Emailed customer service and they apparently don't stand by the "guarantee to arrive by Christmas" - so why even advertise it? I'll pay more elsewhere that stands by what they say.

Purchased a Canadian Weather company coat for roughly $75.00 (on sale from $219.00). Over the course of 12 weeks, and having worn it about a dozen times, it fell apart, bit by bit. First, the stitching on the outside started to disintegrate, then the seams on the inside fell apart, then the zipper went. I have emailed them THREE times, with no response. I'd received an email stating that someone accessed my account (which I did when seeking a way to communicate my findings to Zulily), so I know it was received, but still no response.

Getting anything to fit you properly is more of a miss than hit. Numerous times I've purchased from Zulily only to have to either throw it away or send it back. Clothing is poor quality. Dont get sucked in from what it looks like on the website. I have store credits built up from returns. I really want nothing else from them. Only do shopping where you can get a true refund if the item is not what you expected.

I do believe Zulily offers such a great wide variety of items and an overall great online experience. I have gotten a chance to try things or brands I had never heard of before, along with great brands I'm familiar with and buy all the time! I do appreciate the new feature of "best price guarantee", but it really isn't the best because at the competitors they offer free shipping to the person and back to the facility if returns are needed. See a LOT of times I will be deterred from buying things because shipping is so costly, and if needing to return an item, having to pay a second time is just too expensive. As a company I'm this day & age, shipping to the customer should be free-even if the item is marked up a little to compensate...

I recently had 2 packages go to the wrong states. One to New York and the other to Maryland. The customer service rep blamed ups and Usps. The packages are delivered according to the address on them. That was a total turn off for me as well as an insult. I deliver packages and would not just deliver to a random address. A refund without taking responsibility for the mistake made me reconsider if I'm going to order again. Not happy.

I love shopping at Zulily. However I would like to see changes in Zulily's return policy. In one case I ordered some jeans and received a different size from what I actually ordered. When I reached out to customer service they did apologize but charged me 8.99 to return them.
On non returnable items, Zulily does put below each product description whether the product is returnable or not. And I really try to make sure I want what I'm ordering before hitting that submit order button. Even though Zulily makes it known whether you can return an item, I am reluctant ordering for birthdays and Christmas not knowing if the product doesn't work, you're stuck with it.
I would like to see more brands. I've noticed since QVC purchased Zulily you have several of their brands.
I think Zulily could improve their shipping. I've received several broken items.
I'm looking forward to see if Zulily really reads these reviews. Hopefully they will listen and make some adjustments.

Over the last 3 years, I have spent thousands of $$ on Zulily products! It's the first thing I look at in the morning. Most of the items are as described. Occasionally, I get an item that is the wrong size, or not as described. Customer service has been very helpful. Due to the holidays, I missed the return window and got items that were incorrect- so I am stuck with them... that is unfortunate. Some delivery times are long, but if you are not in a rush, they are worth waiting for. Quality has been very good.

I purchased the Rosie short bootie and I can say the quality of the product is very poor. They have no arch support. After walking around in them shopping about 3 hrs. Later my feet felt like I was walking on rocks. After this purchase I would never purchase anything from the manufacturer of these shoes. I would give these boots a 1/2 star rating if possibly

I purchased a rug on during Black Friday (11/20). I have family coming over for Christmas along with a 10 month old that is starting to crawl ALOT so the old rug needed to go. I purchased a large 12x15 nuLOOM rug. I even called a couple of weeks ago and was "assured" I would have it 12/8... 12/12 all i received a cancellation for my order. No communication, opportunity to make it right, or even a "sorry". This place sucks just like ALL OF THE OTHER reviews confirm. I'm glad they had to fire people, I hope this company falls apart and CEO ends up in jail.

I have been with Zulily a while. Their advertisements of their goods on the site make the item appealing but when you receive them they are cheap and made in China. The sizes are totally off, and they send you sizes you did not ask for. One out of ten items are legit and good for the price. But overall I think I will end this live hate relationship with Zulily at this point. They better change some things because online shopping is the future. And it is very frustrating to get a bunch of goods you a not use and have to keep sending back. Just order these boots and they are suppose to be a 11 wide boots. NOT