I am ordering shoes, do they run small?

asked by Debra S. on 8/6/16

32 Answers
Thumbnail of user darlenet14

I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.

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Thumbnail of user rhondad7

Hi Debra, it depends where your shoes are coming from.Ive bought enough shoes from Zulily to know that a size 7 are made bigger, or smaller depending where there coming from.Ive gotten a few pair that were a little bigger but never smaller. Check out where your shoes are coming from, if you do have a problem once you've received them(ex too big)call their customer service they may send you a new pair or credit you.Ive been along time customer for that reason, their customer service is great. I hope this helped a little.

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Thumbnail of user ardathe

I think what they represent as to size is accurate, however I'm sure it varies as to brand--I have ordered shoes from them but only a brand from which I already own and felt comfortable buying my known size.

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Thumbnail of user michellem189

Yes, shoes run very small. I wear a size 8 and ordered a size 9 in a sandal, because I knew there was probably gonna be an issue, and my toes still hung over the tops. Very rarely is anything legit. I got Skechers from Zulily and after wearing for a few months they started shredding & falling apart & I contacted Skechers (cause I knew Zulily would not stand behind their sale) and Skechers refused the warranty them because of where they were purchased: Zulily. The 'name brands' they sell are knockoffs.

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Thumbnail of user mikeb286

I wouldn't buy anything from Zulily due to the fact if you wear it especially shoes and they don't fit you can't return them. Also you are not ordering from Zulily they are the middle people. They get the shoes somewhere else.

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Thumbnail of user lisas308

The one and only pair I purchased were not accurate n size at all. No returns... don't take a chance

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Thumbnail of user lexit1

Yes- for my daughter I had to go about 1- 2 sizes up for every pair of sandals. I can't speak for all the brands that they sell, but it seems like every shoe fits about the same

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Thumbnail of user kristinet4

It depends on the brand. Check out the sizing chart. If you're not sure what your feet size is, I recommend getting it sized at a brick-and-mortar store where you find out how many inches or cm your feet length is. Then check it against the size chart listed and get the size that's the bigger of your 2 feet. When you shop Zulily, you have to know your size well in inches. I often buy different sizes based off their listed charts, and have not come across many errors. When I do, I petition hard with customer service and sometimes, they may allow an unworn item to be returned, but don't bet on it. If you have wide or narrow feet or you tend to have trouble finding comfortable shoes even when you go to a store in your local town, I would say, don't bother buying it through Zulily as you may end up being disappointed. As someone else mentioned: sometimes it's available for you to choose to buy it through the brand website instead (maybe a tad more expensive, maybe not) and typically you have the option to return.

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Thumbnail of user missyh6

They have different manufacturers. It depends on the individual ones. My daughter's shoes always fit well. I have ordered Clarks and 1 fit, 1 didn't. If it doesn't, you're out of luck. There are no returns for sizing issues. I give mine away or try to sell on our localswap.

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Thumbnail of user kriss80

Ha good luck. They run super small and some run super big.

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Thumbnail of user carissal2

Be careful with shoes, way more often than not they have flaws or don't come right. I do like the brand yellow box they sell though.

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Thumbnail of user beccar6

I haven't ordered shoes. I'm guessing they run small like their clothing sizes do too.

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Thumbnail of user suzannem42

I don't know about shoes. I only know I would never order something like shoes online as I have wide feet and I'm a size 10 which can be tricky to find comfortable footwear at that size. Of course it's your choice but do keep in mind clothes can be easily altered, shoes, not so much.
If you do order anything online find out what the return policy is and make sure you have plenty of time to return your items because some of these stores get their stuff from outside North America and that can become a lengthy and complicated process. Basically, just be smart about making those purchases and get the info needed BEFORE buying. That's all I have to say.
Good luck in your shopping adventures!

Helpful  (1)
Thumbnail of user peggyu1

I've only ordered from them once and never again. Keep in mind that you can not return them. Get the name of the ones you like and look on the internet as you probably could find the same thing and maybe even cheaper and a place where you can return items if they don't fit. I don't have money to throw away and absolutely was conned out of $50.00 bucks or so with their fraudulent advertising. Have not ordered their shoes!

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Thumbnail of user lindac190

It depends on the maker. Go by the sizing chart they provide. Generally, I have found the cheaper the shoe, the smaller they run. If doesn't fit, call Zulily.

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Thumbnail of user socaly

I have ordered shoes three times - always a perfect fit - but I assume sizing is per the shoe maker not Zulily.

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Thumbnail of user theresab47

I haven't bought shoes from them, and had bad experiences with clothing. Shoes are risky because of the no return policy. If it's a brand you know and are familiar with the sizing, perhaps have tried them on somewhere, then you might be good to go. I agree with others about going to Amazon or even Zappos where you'll even get free returns and can order a couple sizes to get the best fit.

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Thumbnail of user christaw4

Do not order from them period! Save your money! Everything they sell is bad quality. Nothing looks like the pictures and you can not return anything!

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Thumbnail of user lucillet7

I actually bought 5 pairs of shoes from Zulily and the sizing was always correct. I've never had any problems at all with them. Hope this helps you

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Thumbnail of user angelar72

I've bought a few pairs. Number 8 to be specific. I had no issues with them but I think it's about the brand. I was happy with my purchase

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Thumbnail of user allisonb48

My experience has been women's shoes have run true to size, but kids shoes especially their brands have run large.

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Thumbnail of user michellef68

Never ordered shoes from them before although I did love the cowboys boots they had, It also depends on name brand as well, but as far as clothing always check the size chartband take it from there, I find it to be very accurate, hope I was help to your question, and good luck with your purchase, I'd go for it!

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Thumbnail of user carlaa14

Check Amazon for comments on the specific brand and style. I've bought shoes both too big and too small. Learned my lesson the hard way..

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Thumbnail of user magalyc

Oh dear... I've never purchased shoes from them. Sorry I couldn't say.

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Thumbnail of user jennifero32

The size charts are helpful. Each brand or style shoe should have a size chart that shows measurements in inches. I took a pair of my own shoes and measured just to be sure. I've ordered several shoes and found an 8 1/2 is pretty consistently 9.75 inches so I now know to adjust to that depending in the chart provided. When in doubt I have also Googled the specific product. I've found more details, reviews and even confirmed I'm getting a good deal this way. Good luck!

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Thumbnail of user donnac101

I have only ordered shoes once. A boot style with a heel. I went by the sizing instructions and I am very happy with them. I agree that it has a lot to do with the style and designer. Read carefully
Sorry I'm not to versed in the shoe area. Happy shopping. Oh customer service is amazing you could give them a call on the product as well

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Thumbnail of user angelag52

I have found that most run true to size but make sure you check the size chart always which is located beneath the photo typically on the bottom left hand corner. And if for whatever reason they don't fit upon receiving them, call customer service explain your situation and most likely they will send you a new pair and you don't have to worry about shipping off the original pair because they don't take returns. Best of luck!

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Thumbnail of user betho4

Totally depends on the brand. I shop here often, and even with the clothes it depends on the manufacturer.

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Thumbnail of user carried23

Every style is different. Let's say out of the 6 pair I purchased only one fit right. The others were half size bigger

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Thumbnail of user denisel28

I have not ordered shoes- but be prepared to wait a long time and to keep them even if they don't fit!

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Thumbnail of user stephaniec77

I have ordered a lot of shoes from Zulily and they always fit great!

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Thumbnail of user melissag63

From my experience only one pair out of ten. Make sure you look at the brand of shoe to make sure it's right. Doc Martin's run big naturally, witch has bin my own buying on shoebuy.com, it's true here too. But others are good.

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