angelmei K.

I made a custom order for my mother-in-law on November 17th in hopes that the order would arrive by Christmas. Their site states we should be patient as it is a custom order and would take a 2-4 week turnaround time.
Around 4 weeks later, I receive a notice that the order was "in process for shipping." It would be a close call, but it would maybe make it for Christmas.
Unfortunately, nothing arrived. So I resigned myself that it would arrive around the 1st of the year. But I heard nothing more from the company.
I sent the company owner an email through their website. 3 weeks later, there was still no response as to the status my order. I was thankful I purchased this through Paypal, otherwise, I really do believe I would've lost out on $55.
So, I exercised my right to my Buyers protection and opened a dispute through Paypal. I sent the sellers the same email I sent by the dispute. Since there was no response after a few days, I escalated this to a claim - which means Paypal themselves send a communication that they were going to refund me the money from their account if this dispute was not figured out. Lo and Behold, within 1-2 days, my stuff finally got shipped (I finally received this late January). Wow. Love PayPal by the way - I should've disputed the claim through them sooner.
I got my products, but it took a lot of work, and without Paypal protection, I don't think I would've seen the products or get a refund of my money at all.
Other than that, the custom order arrived as expected and there were no errors on the shirt printing - I was thankful for that, otherwise, the dispute/claim would have still been open.
BUYERS BEWARE. If you really want to buy, definitely pay with PayPal just in case.

I have purchased many, many things from Zulily. This is one of my favorite - find something cool, fashionable, reasonably-priced site. Zulily doesn't make its own products - the brands that they sell do and many brands have excellent quality. I built a large amount of my unique workout/gym wardrobe through Zulily and got a lot of ideas with them. Beautiful tunics, too. And don't forget the sweet, pretty clothes for my little girls. Once in a great while, something looks great online, and I open the box, and it may be a little ill-fitting, or perhaps not what I had hoped for. The downside to Zulily - but remember, they disclose this in EVERY item posted - is that it is FINAL SALE. You cannot return. So you buy, it doesn't fit, tough luck. Be careful and look at the size chart (it is pretty accurate from my experience and I have thousands of dollars in their merchandise - I know because they tell me in my order history - can't believe it) - but I've been shopping there for over 2 years. I've found many beautiful, fun clothes that I cannot find at nearby brick-and-mortar stores.
It's not always great - of course, dealing with a company, you may never be able to feel 100% satisfied, but they did professionally respond to my complaint - I ordered a beautiful ivory maxi-dress, and it came to me some cream colored short number. I emailed customer service, attached pictures of what was mailed and pictures of what was advertised, and they did issue me a return authorization for this despite the no return policy because it was their fault. Also, if for whatever reason, the item you were lusting over was over-sold, they will let you know if they cannot ship it to you, and then credit you $10 for their mistake along with the entire refund to your purchase. I find this to be a very fair and ok way for the company to apologize.
So in general, I've had great experiences. For those who didn't - no problem, more stock for me to choose from! I don't like telling people much about Zulily because if I don't get the item on time - say I'm working and can't online shop, my size of a really cool item may go out of stock by the time I'm looking at it because of its popularity. I felt compelled to write this review however, because frankly, I'm shocked by the number of negative reviews.
But as with any other site, remember to always also look (especially with electronic items) at other websites to make sure it is not cheaper elsewhere.
Happy shopping!

I was worried about buying a high-end designer purse from The Real Real consignment store after seeing multiple posts from other reviewers that they were sold fake items that were advertised as authentic. The Real Real (review to come after I receive the order) took some time to get back to me, so I decided to use this online authentication company, which has stellar reviews (in other forums - not Site Jabber - I'm perplexed by the other 2 reviewers before me - I'm not sure they actually worked with AF before) and works with a seller that I do trust to see what they think. I strongly recommend getting things third-party authenticated prior to purchasing anything second-hand. In any case, I bought the $10 non-expedited service from Authenticate First (AF) and sent them the link from The Real Real's website on a high-end item that after much, much research, I felt was very likely authentic. The AF order was placed on a Thursday night (after business hours), and they posted their turn around time as 2 business days (so I expected the results to come in on Monday). To my delightful surprise, I received their determination of authenticity Saturday afternoon (which, to The Real Real's credit, the item in question was deemed authentic) and this allowed me to confidently make my purchase on the item I had been eyeing for a week or so. I did not actually call Authenticate First's customer service, so I cannot comment on any experience as such, but it says much when you can get a service completed smoothly, professionally, and efficiently without having to contact customer service separately. Thank you AF for a great experience, and I know I will be using this service again in the future.

I had an awful, horrible experience. I ordered 2 coats and wasn't expecting too much in quality given the price, but, boy, this was worse than ever. Defective, poorly fitting, and nothing like what it appears in the pictures. I had a button falling off a stole and the other one had stitching pulling out. I wrote to customer service to get a return authorization. They putz'd around a while wanting me to keep sending "clear pictures." Again, and again. Finally, I got fed up and told them I've sent enough pictures and I would like the return authorization. The service rep had the audacity to beg me to keep the items and he'd refund me $5 to keep the items. $5 from an order that cost me $110 including shipping fees for 2 crappy coats and a dress I never received. I could have just forked out another hundred and bought a real quality coat from North Face. I'm so done with this overseas crappy fake stuff. Don't believe what you see. Shipping isn't free (more like $20-30 to USA) and they won't accept your return and will do whatever it takes so that they can avoid taking it back. I have decided to eat the cost and be done with this entire nightmare of an experience. I can get more money back donating the coats for my tax return. They also never sent me a dress that I ordered. It wasn't included in the original shipping/tracking #, but somehow, miraculously, after 1 week of receiving only the 2 crappy coats, the dress was placed under the same tracking number when you look up the order online as if they shipped it out with the coats. They did not. It's a LIE. I still have the email stating "remaining items to be shipped" which the dress was listed under. It is currently nowhere to be found.

This is an Asian company. I am Asian. I will never buy from a cheap overseas Asian market again. This whole experience = bad taste in my mouth.

This is a DECEITFUL company. PLEASE DO NOT MAKE THE SAME MISTAKE I DID. DO NOT BUY FROM THEM!