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C. C.

Contributor Level

Total Points
87

1 Review by C.

  • Zulily

2/13/21
Verified purchase

Items are often not as pictured and their return policy is store credit only--IF it's returnable. If you have an issue they do not respond. I ordered (2) robes with nightgowns and the nightgowns were not included. Over the course of 6 weeks I sent (3) emails and got no response. I finally contacted the credit card company who told me to contact PayPal. They kept asking me to supply my documents which I did three times. Zulily claims I did not return the merchandise, but they never gave me the opportunity. There are many more places to find good bargains. I'd give them NO STAR if I had the option.

Tip for consumers:
Be careful about returns. Many items are non-returnable and if THEY make a mistake good luck. Also, they only issue store credit so you have to back and buy something from them.

Products used:
None

Service
Value
Shipping
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Quality

C. Has Earned 7 Votes

C. C.'s review of Zulily earned 7 Very Helpful votes

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