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I've been a customer for many years and with the new site it's been horrible.
Customer service hasn't refunded me for an order paid in full.
Store credits are not available from the site. The codes provided are not working.
Unable to change Country currency to CAD from USD (default)
I'm done with Zulily. Yesterday Customer service assistance had me on hold throughout breaks of 10 minutes for a total of 30 minutes and refund and store credit haven't been resolved.
Do not shop here!
Tip for consumers:
The new website is not user friendly, unable to view past orders history. Store credit is no longer available, need to wait for Zulily email with codes which don't work. Long calls with Customer Service who seem not well trained to handle certain requests. I will no longer be shopping from Zulily.
Products used:
women's clothing and shoes/boots
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Empty.
I purchased a rug on during Black Friday (11/20). I have family coming over for Christmas along...
