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WARNING! DO NOT use this company! They have NO customer service except "go to the website", but the website tells you to call for things like order changes. If you have question that needs a live human being, you are out of luck; it's all automated so that these cheapskates don't have to pay 2 cents a day to some call center slave in the Philippines or India. Cheapstakes. AVOID THIS ANNOYING AND HORRIBLE COMPANY!
We bought a Kenmore over-the-range microwave oven on Sears.com, with installation and delivery and haul-away old appliance and warranty services on June 8. By June 26, they had delivered it after countless phone calls, but then the deliverer was not the installer. After countless phone calls, they never did install it. We had to identify and purchase other installation services and arrange for haul-away of the old one ourselves. Then, trying to get the installation and haul-away charges refunded was a nightmare, too. Customer service is in India, with hard-to-understand and not-empowered agents who can't or won't do anything to help. AVOID Sears! Worst customer service experience of my life. They deserve the bankruptcy and decline that they are in.
Products used:
Sears Kenmore Microwave
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As prescriptions vary slightly, depending on the doctor's preferences and/or habits, it would...
Hi Ken,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that you may have tried calling us initially outside the hours for upgrade payments. We would be happy to assist you with your upgrade request everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com