SearsReviews 495

This is the 3rd time I have gone through this with Sears. I have either gotten the wrong item or didn't receive the item at all and the only resolution for my inconvenience is sending the item back and repurchasing the item I should have received. Sears has never admitted fault for their faulty order pulling process. The manager is always in a meeting and won't be available for an hour "so call back. " when it is Sears fault then Sears should do the contacting. The offer of free shipping isn't compensation because after a certain threshold shipping is free anyway.

This is the last opportunity Sears online will get from me but as far as your other customers, please find a better resolution or you will lose them to Amazon.

After paying for a hot water contract for 8 years, my 13 year old hot water heater leaked. They came, took pictures, and now it's been over a week that they have not honored their contract. I have no hot water. They transfer, hang up on you, tell you the'll call back and never do. This is no longer a viable company. Do NOT use them for contracts or repairs. I will end up spending my own money, then suing them in small claims court. I will also contact all media and political people I can for help. This has been one of the most frustrating experiences of my life. STAY CLEAR OF SEARS.

The absolute worst company I have had the displeasure of dealing with.
Mattress and adjustable frame ordered beginning of dec, scheduled to come in two weeks. I was then told it was being delivered between 2-4 so I sat around to have nothing delivered, called to speak to India apparently, whom said it was delayed and would be delivered a week later.
I was then told it was coming between 2-4, sat around for nothing, called India again, they lied once again, i asked for a refund, they then told me they couldn't do that I would have to contact the store. I called EVERY DEPT in the store in Key West to have NO ONE pick up the phone, I finally got an answering machine and left a message, no call back. Mind you key west is an hr each way to drive and I have a small child and a life.
Talked to India no less than 10 more times, was told one day that they were a half an hour out from my home and THEY NEVER ARRIVED. I finally was able to drive down to key West and speak to the guy that sold it to me, he gave me his card and told me to contact him if there was an issue, he then said he put eyes on my purchase in the stock room and it was coming on Thurs. I sat around for the 5th day waiting and they still didn't show, I contacted the guy and he said he didn't know why it wasn't loaded on the truck, no one can tell him, and that he would refund my money the next day as it says it was delivered! I called the card and disputed all charges. Sears should have been closed years ago. I will NEVER ORDER ANYTHING FROM THEM AGAIN! And the sooner they close their doors the better!

I place an order since last week to receive items today December 17th, I took off from work and they never came and told me they came and I'm not home, how can you come to a business place that opens from 8Am-6Pm and no there. No one came now they are tell me that I cannot get my items until Christmas day, who wants to be moving around things on Christmas day. Spoke to customer service and manager no even put an effort to help.

I ordered a OGIO - Element Messenge and they got it from a third party. Well the third party mailed it to the wrong address. So I contacted the company I bought it from Sears. They told me it would take 2 business days to figure this out. Well they did I guess and just refunded my money back. No phone call like they said they would. I will never use them again and would recommend you too as well. Big waste of time. They do not care about you the customer at all. Buyer be ware

Repairman missed appointment, so we called to confirm he was still coming - we were assured he would arrive later that night. He didn't. We called again, and were told he would arrive the next day. He didn't. We called AGAIN, and were told that we were now placed at the end of the repair waitlist because he missed our appointment. After HOURS on the phone, speaking to multiple departments and "managers," we still have to wait an additional two weeks (in addition to the original two) for a repair. Finally, we stopped asking for the repair to be moved up, and just for a refund of the $125 we spent between the warranty AND repair fees, and still got the run around. Whoever trains their customer service representatives clearly does not care about their company. SEARS clearly does NOT care about their customers or their products. Good luck buying appliances from them or ever getting help.

Stay away from Sears. I purchased a new dishwasher which was incorrectly installed and they refused to correct the issue. I purchased a new washer and dryer. They did not connect the hoses for water to the dryer for the steam feature and would not return to correct it. The finish of the washer tub is pealing and discoloring and they said it is cosmetic and the warranty does not apply. The tub has become so rough that it damages delicate clothing.

This one is a heartbreaker. Sears and Roebuck was literally the backbone of the American retail experience for decades. It stood for practical quality at a fair and affordable price. They sold everything from farm implements, tools, clothing, household goods, toys, appliances... one could even buy a mail order house during the 1930s and finance the purchase with a Sears backed mortgage.

Overtime it met with major competition. Then its no frills basic solid quality dipped. The stores became staffed with non-English speakers. Then mergers took place.

I think most are boarded up and shuttered now... my last attempt at commerce with them was a horrendous disappointment in that they further damaged the appliance I had brought in to have repaired.

At one point the Sears and Roebuck catalog was a regular item in every US household.

This wonderful old store has come to such an inglorious end.

Five stars back then... one star now.

I will out of respect keep it five stars.

RIP Sears and Roebuck.

I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS!
We bought 5 major appliances from Sears here in Richmond, Va. In April of 2018. We also paid $2000 for their extended warranty. In that short time our Kenmore Pro refrigerator has stopped cooling, and we have no refrigerator! I called Sears when we noticed the freezer was not freezing properly and they said they would be out in 3 weeks! I argued and pleaded for them to come, and their response was "We are sorry and apologize for any inconvenience." I explained that I was having major surgery on Sept. 18 and we needed a working refrigerator. I received the same reply as before except they added, "We only have 3 technicians for your area." I find this incredible!
A service man finally came to our home. We were told, It might be the compressor, but it is trial and error, and it might be 2 more months before your refrigerator can be fixed. Someone will be back on Oct. 31."
Sears said they would reimburse us for a rental refrigerator which we have gotten, but it so small we cannot fit the food we need into it. Apparently, that is what SEARS authorized. They would not install it in our house because the non-working refrigerator is in the space for a refrigerator. They installed it in our garage. My husband is 85 and I am 80. I am incapable of going to the garage because of my recent ankle surgery, and my husband has difficulty managing the stairs multiple times each day. We are having a very difficult time coping with the situation. When I explained the situation to SEARS, I was told, "We understand and are so sorry for any inconvenience."
The food in the refrigerator and freezer spoiled because my husband was with me in the hospital and the refrigerator smells like rotted food even after it has been emptied and cleaned. We want the refrigerator removed from our home due to the smell and potential for mold.
We have bought from Sears for 64 years and never been treated so poorly! I do not recommend SEARS appliances to anyone, and the extended warranty is definitely not worth the price. Think twice before buying anything from SEARS. They do not stand behind their products, nor do they honor their warranties.
Margaret Bailey
Richmond, Va

I ordered a special size window air conditioner from Sears on 9-11 with a delivery date of 9-23 (must have been shipped from China). It was to be delivered to my local Sears. It cost $269 + tax.
On 9-24, I still hadn't gotten a delivery notice. After 2 hours on the phone hunting for my AC, I got 3 different responses. 1: order was cancelled cue to out of stock, status unknown with a 72 hour resolution and order had been delivered to the store.
I went to the store and punched my order into the pickup computer and it said QTY: 0. The warehouse team looked for and found the item delivered. They told me the wrong model was sent. It was the same physical size but instead of 6000 BTU it was was 10,000 BTU with a price of $399. I balked at their mistake but the best deal the manager could give was $50 off. I spent 2 more hours on the phone trying to get Sears to release the unit to me but met the bureaucratic wall of store policy. Even though I really needed the unit, the best they could offer was to cancel my order and try again. Maybe in 2 more weeks, I might get the right unit.
Because I was in time crunch, I went back to pay the extra $80 and was shocked to find the actual price was $499 and I had to pay an extra $180. If I hadn't made a promise to my tenant, I would have cancelled the order but whose to say that Sears could get it right the second time. I am not surprised to see that Sears is dying as a company with roots of incompetence and ineptitude buried deep in its bureaucracy

I purchased my Grab-N- Go Elite Refrigerator, model # 795.*******.411 May 2015. Loved IT! After one week the ice maker broke. Took 2 years for a Sears tech to understand it was on recall. 4 years later the refrigerator is completely warm! It does not work after they have installed new control board, new compressors, updated control board! It's cooler outside than it is in my refrigerator. I have been without a refrigerator now for 4 weeks with Sears still trying to figure whats wrong! Terrible customer service! Their techs cannot repair their product. TERRIBLE! I have a Beautiful machine that has had problems all four years of its existence. After losing $500 worth of food, 4 weeks with no refrigeration, Sears / Kenmore is simply not caring. They have ran me around for 4 weeks with no resolve. I've been a Kenmore girl all my life, but now I'm done! BUYERS BEWARE! DO NOT PURCHASE!

Called Sears for help on a Fridge I purchased a few years ago. I called *******663. 1st agent I couldn't understand at all and she hung up on me. Called back and I could barely understand 2nd agent but she wasn't helpful at all. I Asked for Supervisor 6 times before I was sent to one. Supervisor Renea from Philippines answered but was no help. I asked for Reneas Boss, he said Kian, his supervisor was in a meeting all day.
None I talked to said they had ID employee numbers and No complaint department or process. No complaint phone number, unusual email only *******@customerservice.sears.com
It's impossible to speak to anyone in the US when calling Sears. Sears facebook page was no help either. Spent an hour on phone with no help.
After looking online for Sears complaints, I see why. Sears is not the company they use to be. They no longer care about customer service. This will be my last purchase I will ever make from Sears. There are many other companies that sell the same things they offer. Do yourself a favor and pick anyone else to purchase your products from and forget Sears.

See more complaints here:
https://www.complaintsdepartment.com/sears/
https://www.yelp.com/biz/sears-customer-service-hoffman-estates
https://www.consumeraffairs.com/retail/sears_cust.html

I ordered a carry on luggage and received the totally wrong piece of luggage. I called customer service and all they did was read from the script in front of them. Every time I tried to ask a question they could not understand what I was asking and responded from their "script." Apparently they cant ship you your correct order until you return the wrong one, which is a HUGE inconvenience, when I planned the delivery of my luggage in accordance to my vacation. My main question/wonder is how in the world is Sears still open? I wont be surprised if they are the next big department store to close their doors. I will never buy anything from Sears again!

I HATE SEARS FOREVER!

READ ALL THE REVIEWS I WISH I HAD!

I am currently am on hold with customer service for now and 2 and half now waiting to speak to some. I order a Whirlpool electric laundry center. I called Friday, July 26 2019 and spoke with an online rep via chat then thru phone to place this order. I told her " I Iive on the fourth floor, with no elevator and my current dryer was hanging up on the wall. " She stated me "No problem and they can haul away." Great I am thinking. "Do I need install?" She replied with "No, basic hook up is perfect." I'll receive a conformation email... Never happened...
Then today Monday, July 29,2019 is my delivery day. I took off of work and waited at 5:45 p.m. I received a call from the delivery men they informed me that they don't deliver to fourth floor without and evelavtor. So I called customer service and asked to speak to a manager. Never got one got passed around and a lot of well, umm and nothing... They bearly speak english and seem not to understand the issues... So I hopped on the chat and spoke to several different people before I got them to agree to cancel the order. I requested an email of the cancellation they sent me a copy of the conversation. I am so beyond frustrated... NEVER AGIAN WITH SEARS!

I purchased $2000 refrigerator and purchased a warranty for $500 plus dollars. I have only had my refrigerator for 6 months and now it is not working! So I call Sears warranty phone number and they said it's going to be 2 weeks before someone can come out to look /repair it!
What I'm I supposed to do for two weeks without an refrigerator?
I have been calling Sears non stop and no one can help me. They hang up the phone on me not once but three times!
DO NOT BUY ANYTHING from Sears!