Wendy A.

The absolute worst company I have had the displeasure of dealing with.
Mattress and adjustable frame ordered beginning of dec, scheduled to come in two weeks. I was then told it was being delivered between 2-4 so I sat around to have nothing delivered, called to speak to India apparently, whom said it was delayed and would be delivered a week later.
I was then told it was coming between 2-4, sat around for nothing, called India again, they lied once again, i asked for a refund, they then told me they couldn't do that I would have to contact the store. I called EVERY DEPT in the store in Key West to have NO ONE pick up the phone, I finally got an answering machine and left a message, no call back. Mind you key west is an hr each way to drive and I have a small child and a life.
Talked to India no less than 10 more times, was told one day that they were a half an hour out from my home and THEY NEVER ARRIVED. I finally was able to drive down to key West and speak to the guy that sold it to me, he gave me his card and told me to contact him if there was an issue, he then said he put eyes on my purchase in the stock room and it was coming on Thurs. I sat around for the 5th day waiting and they still didn't show, I contacted the guy and he said he didn't know why it wasn't loaded on the truck, no one can tell him, and that he would refund my money the next day as it says it was delivered! I called the card and disputed all charges. Sears should have been closed years ago. I will NEVER ORDER ANYTHING FROM THEM AGAIN! And the sooner they close their doors the better!