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After paying for a hot water contract for 8 years, my 13 year old hot water heater leaked. They came, took pictures, and now it's been over a week that they have not honored their contract. I have no hot water. They transfer, hang up on you, tell you the'll call back and never do. This is no longer a viable company. Do NOT use them for contracts or repairs. I will end up spending my own money, then suing them in small claims court. I will also contact all media and political people I can for help. This has been one of the most frustrating experiences of my life. STAY CLEAR OF SEARS.
Laurie B.'s review of Sears earned a Very Helpful vote
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