Rachel C.

I ordered a carry on luggage and received the totally wrong piece of luggage. I called customer service and all they did was read from the script in front of them. Every time I tried to ask a question they could not understand what I was asking and responded from their "script." Apparently they cant ship you your correct order until you return the wrong one, which is a HUGE inconvenience, when I planned the delivery of my luggage in accordance to my vacation. My main question/wonder is how in the world is Sears still open? I wont be surprised if they are the next big department store to close their doors. I will never buy anything from Sears again!