Angela H.

I purchased my Grab-N- Go Elite Refrigerator, model # 795.*******.411 May 2015. Loved IT! After one week the ice maker broke. Took 2 years for a Sears tech to understand it was on recall. 4 years later the refrigerator is completely warm! It does not work after they have installed new control board, new compressors, updated control board! It's cooler outside than it is in my refrigerator. I have been without a refrigerator now for 4 weeks with Sears still trying to figure whats wrong! Terrible customer service! Their techs cannot repair their product. TERRIBLE! I have a Beautiful machine that has had problems all four years of its existence. After losing $500 worth of food, 4 weeks with no refrigeration, Sears / Kenmore is simply not caring. They have ran me around for 4 weeks with no resolve. I've been a Kenmore girl all my life, but now I'm done! BUYERS BEWARE! DO NOT PURCHASE!

Called this morning and refrigerator with warranty is being delivered tonight. The sales associate followed through and was kind! Her name is Angela Harris! She is worth the call to get things done right! A true Blessing Sears has been today!