SearsReviews 495

This was the first time I made a purchase from Sears and its certainly my last. I made a purchase on May 1st received 2 emails stating that my order is being verified and processed. Two days later checked my order only to see that my order was still being processed, contacted customer service to see what was the hold up only to be told that they can't find my order (mind you they charged my credit card but have the nerve to tell me they can't find my order) and that I need to contact them within a day or two to get an update.

Contacted them within the allotted time only to be told the same nonsense that they can't find my order. From the fist time they told me they couldn't find my order I told them I wanted to cancel, but they couldn't cancel it because they couldn't find it (lies) the greatest part is they apparently have a zero cancellation system. Yup! So if you place an order and you want to cancel it you don't have that option, you have to return the item. So even if they did in fact find my order they had zero intention of cancelling it.

When I started to really make a huge deal by calling, emailing and live chatting, like magic I received an email stating that my order has been shipped. I had every intention of returning it because such ridiculous and unprofessional service doesn't deserve rewarding but after taking into account that more of my time will be required to deal with these people on top of the time it would take them to refund my credit card I've decided to keep the item when it arrives. Almost forgot apparently like magic again the review that I wanted to post just wouldn't go through, I got about four error messages before I threw my hands up. I'm guessing they don't want future customers knowing the truth about what goes on.

I'll be sticking with amazon.com some items maybe more expensive but I've never had a problem with the numerous orders I've placed with them, it may cost me a bit more but I would pay more money than deal with this kind of fiasco again. Also I'm certainly more aware about policies when it comes to cancelling an order, I don't have the option to cancel you can't have my money.

Sears has so many holding companies and Marketplace Merchants, aka, International Merchants, that you don't know which company you're buying from. I purchased an item and they took my money immediately, but never shipped the item. The Marketplace Merchant who ended up with my order had a non-working phone number, assigned a bogus sales check number to try and make it look like the item had been shipped, then he closed his online store and I was out my money. The thief's store is Choice Avenue. Sears couldn't have been more uncooperative refunding my money. Their Customer Service is nothing more than lip service and stall tactics. I had to file a dispute with my credit card holder and cancel my credit card. I had auto payments set up on the card, so the ripple effect wasted even more of my time. I also filed a complaint with the BBB and the Attorney General's Office, Consumer Fraud Bureau. There are THOUSANDS of complaints on Sears... over 12,000 filed with the BBB in the last 3 years. Think twice before ordering from Sears.com! My order turned into a 3-week nightmare trying to get my stolen money back. Sears is not the reputable company it used to be.

Getting lots of reports that when you buy a product from Sears that arrives broken, breaks down or is just plain NOT what you ordered, you have just entered the first level of the 10 levels of customer service hell! If you call for repairs, the techs have you sit at home all day and never show up and tell you that they did. You can go weeks and months round and round with them and if you get em too pissed, the "human" customer service agents just hang up on you. So if you're looking for new appliances or a snow blower, your best bet is to go ANYWHERE but Sears. Once they get your money, they no longer care if you spend another dime there, which is odd for a company that size, but here we are. If you don't mind messed up orders (if you get them at all) and if you can afford to wait weeks or months for a refund that ultimately may never come, then you may want to take a chance, but based on what I'm seeing and hearing on their social media pages, Sears is the LAST PLACE ON EARTH you want to shop for ANYTHING! You've been warned.

I recently purchased tires from Sears, and unfortunately, could not complete the transaction online- every time I entered my ZIP, the site would direct me to the Sears store that was over 30 miles away (and across Lake Champlain), when there's one not 10 miles from where I live! Turns out that if your local store doesn; t have what you want, they default you to the next closest store, but don't bother to mention that.
I called Sears, and they were very helpful, even gave me a discount for my troubles. They also said that they're trying to fix that 'bug' in the location output. Good luck on that.

Sear's lied to me about a products availabiliy to be installed in a timely manner.
I asked if I purchased this product how long would it take to be installed. I was assured the next day install was confirmed. THEY LIED. After personally going to
A Sears store in person, I insisted on them calling the installer which they did and was told it would be another 72 business hours before it would be installed. I needed this installed quickly and THEY LIED to get the business. PEOPLE DON'T MATTER AT SEAR'S ONLY THE $$... Beware!

I ordered a leaaf blower off of Sears Website! WAS A NIGHTMARE. This may be a very good blower but I will never know, I just don't want people ordering off of Sears website! I ordered the blower from their site and ended up paying over a $100 for father's day for an item NEVER received because they sent it to the WRONG address. I tried 3 times to change the defaults only to receive a confirmation e-mail stating that it was STILL going to my son's old address, because of an item I sent him last year for his birthday. I phoned within 45 minutes to try and correct the error and they COULD NOT do it! Then they proceeded 3 times to lie to me about canceling the order over the next 3 days. Needless to say UPS delivered it to some random occupants who scored a blower I never saw and Sears would only apologize but NEVER refund or fix the problem. POOR POOR SERVICE AND WEBSITE