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Sears Reviews Summary
The overall reputation of the company reflects a significant decline in customer service satisfaction, with numerous reviews highlighting persistent issues related to service delays, unresponsive support, and difficulties in obtaining refunds or repairs. While some customers acknowledge the quality of products, the overwhelming sentiment reveals frustration with the handling of warranties and service appointments, often leading to prolonged wait times and unresolved issues. The consistent reports of disorganized customer support and inadequate communication suggest a pressing need for the company to enhance its service protocols and prioritize customer experience to restore trust and reliability.
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WE buy all our major appliances here... including my sewing machine and all our small appliances--also! I also bought some really nice junior clothing here in january at the Green Acres Mall here in new york! Customer reps both in store and online... were. Wonderful!
I recently bought a refrigerator from a smaller Sears store... They didn't have it in stock so we ordered there on the internet. The sales staff was more than helpful and courteous... the refrigerator came on time and was delivered by a really nice young man... he helped me set everything up!
It was the Sears Outlet store in West Palm Beach. Only three stars because I had a hard time getting a salesman to help me with the purchase and answering questions about the discounted merchandise. I was able to get a Kenmore washing machine for 40% off the regular retail.
Sears never disappointed me when i order anything. Everyone must try this at least once.
Sears use to be my go-to store for all large appliances. This may not be the case any longer. We just recently purchased two sets of new washers and dryers from them with the warrant because we sold one home, then had to move and downsize. Both sets were purchased with the "warrantee". They advised me to put off a service call until spring... with a washer that was checked and level and was ALWAYS OUT OF BALANCE! It took me all day to get one wash done! It ended up being a faulty part! They are not the Sears they once were. We're looking for a new appliance store.
Love free delivery specials and credits deals. Use them whenever I can.
I remember when i was a little child and mom and me use to walk thru Sears. I still do to this day. I love the quality of products they have
I came to know that this company is only working as a middle man who recieve orders and booked those orders on the original site of product keeping the commission. And sometimes these guys keep up the money and never deliver the product.
While i love sears id like to see more collectibles.
I use to shop at Sears all the time. Their quality has slipped and I can't find the things I'm looking for. I will go back it the fix the problems and others will to I bet Brenda Carlton
All of the team in customer service of Sears are unprofessional. They don't know how to deal with the customer even they didn't know how to answer a reasonable alternate. Will never use again.
I have to admit, Sears has surprised me with their customer service, shipping times, and variety of merchandise handled through third-party vendors.
It was hard to find someone to help me. Then there were only a couple places to check out. The tire and battery service is not what it use to be.
Stores are often in shambles and sales personnel few and far between.
Land's End has given it a boost, but can this patient be saved?
It would be a shame to lose such an American icon of retail.
(My first house was a Sears kit house!)
It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. Today I knew that there are few online stores who cares about their promise of delivery. I ordered my favorite Skirts from Romwe.com which I had chosen after a long search on net, I got bundle of my choice collection there and ordered one because I couldn't wait to have it dressed. When I read the reviews I decided to see if I could contact Romwe to see if they were able to exchange it for the next size up (good decision). I raised a request within my order on their website and they got back in touch with me that same day (last friday) to let me know they changed the size of the item. I was then expecting it to take at least a month to arrive... oh i was sooo wrong! It arrived today - 5 business days after I ordered it with NORMAL shipping. I was a bit anxious to open the package, fearing the quality of the item inside. I'm planning to continue to use Romwe when I complete my outfit with shoes and accessories. The deals they offer on their products are amazing!
The spring deals seemed attractive but overall I enjoyed shopping here.
Sears tools can't be beat and they will replace any tool that is broken or damaged. But Sears is old school and seems to not be able to get into the 21st Century. Their prices are a bit high compared to other national chains. Went in looking for a special colored knit shirt. Too pricey. Other stores sell the same type of shirt for much less.
Sears was so good long ago, remember sears and roebuck? Not the same quality as past times, very sad.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members